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Red Roof Inn Atlanta - Buckhead Hotel Reviews, Atlanta

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All 194 Atlanta hotels

Red Roof Inn Atlanta - Buckhead

2.0 of 5
1960 N Druid Hills Rd, Atlanta, GA 30329
Hotel amenities
Red Roof Inn Atlanta - Buckhead
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72%
Ranked #102 of 194 hotels in Atlanta
4.0 of 5 stars 91 Reviews
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91 reviews from our community

    Trip type
Traveller rating
    31
    31
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Date Rating
Atlanta, Georgia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“good accomodations, bad customer service, unsafe driveway exit and entrance”
3 of 5 stars Reviewed 19 June 2013 NEW

The hotel beds were very comfortable and the rooms were very clean but some amenities were missing from the room. There was an ironing board but no iron and when I called to request one the front desk agent told me that none of the rooms had one and their wasn't one at the front desk. I was amazed at... More

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See 2 more reviews by Lawrence M for Atlanta
Saint Louis, Missouri
1 review
“Price is great if that's all you're looking for”
1 of 5 stars Reviewed 17 June 2013 NEW

My friend and I stayed here for a 3 night vacation. Each had separate rooms and each had separate bad experiences. We chose the hotel for price and location, but had we known the poor conditions of the hotel and even worse service, we would have paid a little more and stayed somewhere else. The website states check in is... More

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MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
19 June 2013

Dear Valued Guest, I am truly sorry for your experience at our new renovated property. We were renovated in the February 2012. We strive to ensure that our guest experience are exceeded during their stay with us. Our hotel Hassle-Free Guarantee program states that, should you have a concern during your stay, simply contact the frond desk and allow us... More

Savannah, Georgia
1 review
“Good days and bad days- we all get em.”
4 of 5 stars Reviewed 17 June 2013 NEW

Odd just reading a poor review on the customer service, because that was not my experience. Staff was a bit harried on a Friday night, but I watched: although a number of guests were rather rude, the front desk staff, including Sylvia, maintained their professionalism and courtesy. I like this place. Stay here each time I visit Atlanta. Far enough... More

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MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
18 June 2013

Dear Valued Guest, We appreciate your comments regarding your recent stay at the Atlanta (Buckhead) Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as... More

Tampa, Florida
1 review
“Significant Lack of Customer Service.”
1 of 5 stars Reviewed 6 June 2013

Very disappointing customer service from front desk staff when I called to obtain a receipt for an employee's stay that I booked and paid for on the company credit card. My employee had an OK stay, but was not impressed by the neighborhood, the rooms or the staff. The front desk staff person Sylvia answered the phone, but did not... More

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MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
18 June 2013

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Atlanta (Buckhead) Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you... More

shreveport
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great price, good sleep.”
4 of 5 stars Reviewed 24 May 2013

This isn't a fancy smancy place. It lacked a hair dryer, ample soft towels, and plush mattress, but it was a newly renovated room seemed like. Nicely decorated. Quiet. The grounds were clean and felt safe. The cleaning crew needs to step up their game a bit inside however. Had random hairs all over the shower area and bits of... More

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MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
18 June 2013

Dear Valued Guest, We appreciate your comments regarding your recent stay at the Atlanta (Buckhead) Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as... More

Valdosta, Georgia
1 review
“Great Customer Services”
5 of 5 stars Reviewed 16 May 2013

I just wanted to express my gratitude for the great professionalism and courteous services that was provided to me during my recent stay at this establishment. The desk clerk, Chris, was very polite and knowledgeable about his job and offered a friendly welcome to my husband and myself. Although he had to deal with a very rude and difficult customer... More

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MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
17 May 2013

Dear Valued Guest, We appreciate your comments regarding your recent stay at the Atlanta (Buckhead) Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as... More

Georgia
1 review
4 helpful votes 4 helpful votes
“Avoid this Inn! Stay else where.”
1 of 5 stars Reviewed 10 May 2013

Checked in after having surgery nearby. 8:00pm, dog in next room started barking, called front desk, no action. Called again 45 minutes later, desk person came to my room and heard dog barking. Offered to give me a different room, I had to pack up and move. Next morning when I complained, front desk told me it was a pet... More

Was this review helpful? Yes 4
MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
17 May 2013

I would like to apologize for your recent experience at the Atlanta (Buckhead) Red Roof Inn. Please accept my sincerest apologies. I want you to know that I am working with the staff to improve our services and am committed to 100% Guest Satisfaction. I would like to invite you back on us at your convenience. Feel free to give... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great room, great location, awful customer service”
3 of 5 stars Reviewed 7 May 2013

We love the Red Roof Inn, and in the past month have stayed in Charlotte, NC, Charleston, WV, Lake City, FL and tonight we are at the Atlanta (Buckhead) Inn. I had been so impressed with the friendly staff at all of the Inns until tonight when we checked in at the Buckhead location. Chris, the very rude front desk... More

Was this review helpful? Yes 2
MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
10 May 2013

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Atlanta (Buckhead) Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. I am sorry that we did not have the access on property to give you the lower online rate . That should have... More

Miami Beach, Florida
1 review
“I was super Surprised”
5 of 5 stars Reviewed 1 May 2013

It's was a great experience, it was surprisingly very clean. Team member Sylvia was very helpful. I order room from hotels.com one hour before checkin. I will definitely stay here again if I have the opportunity too.

Was this review helpful? Yes
MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
10 May 2013

Dear Valued Guest, We appreciate your comments regarding your recent stay at the Atlanta (Buckhead) Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as... More

Augesta Georiga
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Worst hotel ever”
1 of 5 stars Reviewed 27 April 2013 via mobile

Oh my God where do I start my sister and I along with her 14 month old daughter,drove from Jacksonville FL to Atlanta to pick up my mom.After driving Al day we wanted a nice room with great customer Service we got neither one ,we get the hotel and prior to Checking in we were told we would get a... More

Was this review helpful? Yes 2
MsEllaBowen, General Manager at Red Roof Inn Atlanta - Buckhead, responded to this review
30 April 2013

ear Valued Guest, Thank you for taking the time to tell us about your experience at the Atlanta (Buckhead) Red Roof. I am so sorry that your experience did not meet your expectations. After, investigating the situation I have coach my staffs on during their best to exceed our guests expection with the respect our guests deserves. Please accept my... More

 
 
Red Roof Inn Atlanta - Buckhead
Red Roof Inn Atlanta - Buckhead
4.0 of 5 stars 91 reviews
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Additional Information about Red Roof Inn Atlanta - Buckhead

Also Known As:
Red Roof Inn Atlanta - Buckhead Hotel Atlanta
Red Roof Inn Atlanta - Buckhead Hotel
Red Roof Inn Atlanta
Atlanta Red Roof Inn
Address: 1960 N Druid Hills Rd, Atlanta, GA 30329
Region: United States > Georgia > Atlanta
Amenities:
Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
#13 Best Value Hotels in Atlanta
#75 Business Hotels in Atlanta
Price Range: €
Hotel Class:2 star (2*)
Reservation Options:
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Red Roof Inn Atlanta - Buckhead
1960 N Druid Hills Rd
Atlanta, GA 30329
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