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Sheraton Atlanta Hotel

4.0 of 5
165 Courtland Street NE, Atlanta, GA 30303 (Downtown)
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Sheraton Atlanta Hotel
Ranked #24 of 194 hotels in Atlanta
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873 reviews from our community

Traveller rating
    390
    267
    115
    61
    40
See reviews for
Families
115
 
Couples
136
 
Solo
72
 
Business
391
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rockledge, Florida
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I stayed at the Sheraton Atlanta Hotel for the One Concept Massage and Chiropractic Conference this weekend. The moment I arrived the staff was excellent and extremely helpful with any of my needs. I was able to check in early so that I could attend my first class without having to bring my luggage. Everyone I came in contact with... More

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Kentucky
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

I did not stay at the Sheraton Atlanta Downtown. However, I did attend a conference there. They were GREAT! The hotel has a graciousness to its layout. My MAIN delight was the buffet lunch that I enjoyed in the Sheraton's restaurant. I REALLY found the host: William to be INVALUABLE! He was extremely kind and gentle in his manner. The... More

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Fairfax, Virginia
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW via mobile

I had a room that faced in towards the pool and had to be up at 0330 the following morning for work. So, as you can guess, i found it hard to sleep. (Mind you it was loud at 10:00 at night). Other than that the hotel was fine. Nothing special. The gym was small but had a lot of... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
20 May 2013

Thank you for sharing your review with us. We are pleased to hear you enjoyed our Fitness Center as well as our friendly service! Please accept our apologies for the noise levels you experienced in your guest room. Our Garden Courtyard is a social area and as such, can be a bit noisier than other areas. Our security team enforces... More

Düsseldorf
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

Stayed at the Sheraton Atlanta für a two-nights stay recently. Hotel is located in Downtown and can be easily accessed by car. A MARTA station is located at the nearby Peachtree Center. Came into the lobby and was struck by the first impression. Fully loaded with people, loud and noisy. Staff very friendly, everyone greeting. Nice welcome to the hotel... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
20 May 2013

Thank you for taking the time to share your review with us. We are surprised by your comments and regret to hear you did not enjoy your stay with us more. Most travelers find our recently renovated guest rooms to be spacious and accommodating. Please also note that our prices for parking and in-room Internet access are lower than other... More

Athens, Alabama
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 16 May 2013 NEW

I had an opportunity to spend three nights at this downtown Sheraton at the end of April and I have to say I was impressed with the room, location, meeting facilities, and mostly the staff! When I drove into the very busy entrance area, I was immediately greeted by very friendly and helpful staff who were loading and unloading guests.... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
20 May 2013

Thank you so much for your thoughtful review! We are so pleased to hear you enjoyed your stay with us over your conference in April. We are flattered by your compliments on our guest rooms, meeting facilities, location and especially our service. We look forward to your next stay. Safe travels! More

Barcelona
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 15 May 2013 NEW

I´ve stayed there in May 2013 and my experience was not very good. It has good qualities such as the beds and bathroom but the service and the breakfast are bad. The bad experience started right after our arrival. We booked the hotel for the previous night because we would be arriving after a 12 hour flight and we wanted... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
16 May 2013

Thank you for your review; your feedback is really important to us. We regret to hear you had anything less than a perfect experience at our hotel. Please accept our apologies for the confusion with your room and reservation. We certainly understand your frustration after 12 hours of traveling and can assure you that these circumstances are not typical of... More

McDonough GA
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Great location. Super clean and nice facilities. And every single staff member, from maintenance to parking attendants, was incredibly nice, warm and welcoming. I never would have expected such a great place. The pool area is very nice. Fitness Center is first rate. Super hotel.

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
16 May 2013

Wow! Thank you very much for your wonderful review! It is an honor to be considered the friendliest hotel staff you have ever experienced. We sincerely appreciate your kind feedback on our pool area and fitness center as well. Come back and see us soon. Until then, safe travels! More

1 review
5 of 5 stars Reviewed 14 May 2013 NEW

excellent service!!! special mention to Khalid Ikar--he stepped up when others were not available and was very accommodating. I'm glad you have good people like Khalid on your team. The entire Sheraton team performed in a very accommodating professional manner. I glad I picked your location for my Mothers Day plans. Thank you Sheraton.

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
16 May 2013

Thank you so much for your review and for choosing to stay with us over Mother's Day weekend! We are so pleased to hear you had a great stay and found our staff to be friendly and accommodating to your needs. We will be sure to congratulate Khalid on a job well done. Safe travels! More

Athens, Greece
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 May 2013

Very nice hotel, downtown Atlanta. close to the aquarium. Sheraton is Sheraton, great pool with retractable roof, nice bar, good breakfast (though pricy). They do have a green program where you can indicate you don't need new sheets and towels, though apparently they also mean by that your room is not serviced, so be sure that's what yo want before... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
14 May 2013

Thank you for sharing your review. We are so pleased you chose to stay with us while visiting Atlanta all the way from Greece! It sounds like you enjoyed your stay here, particularly our convenient location in downtown Atlanta, indoor/outdoor pool and restaurant outlets. We hope to see you again upon your next visit to the States! Until then, safe... More

Exeter, England, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013

Standard hotel of its type for business; room clean and reasonable if a little small. However, staff were really excellent throughout the hotel, from reception through to the guys doing the electrics for meeting rooms and everyone in between. Not often you find such good service at every single layer in the organisation. Well done!

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See 2 more reviews by JMJ630 for Atlanta
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
14 May 2013

Thank you so much for your kind review. It sounds like you found our hotel to be accommodating to your needs over your business conference. We appreciate your kind feedback on our staff and hope to have the opportunity to host you again soon. Until then, safe travels! More

 
 
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Additional Information about Sheraton Atlanta Hotel

Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Atlanta
#16 Business Hotels in Atlanta
#17 Family Hotels in Atlanta
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Sheraton Atlanta Hotel
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