Admittedly, I stay @ the JW Marriott Buckhead a lot (75 nights annually @ this property) so the service is great. Everyone on the staff goes out of their way to know your name and greet you by your name. The rooms are for the most part large, and there is a good hotel gym on the property. The lobby... More

This is a very fine facility, but MINOR factors have affected every stay I've had here. Fine-tuning needs to be done to create a 'mindset' to assure every staff member is in alignment with providing full excellent customer service and quality. The majority of the troops are on board and the few stragglers need to get in step! This hotel... More

Stayed here for a business conference, had a very nice stay. Rooms are large and comfortable, service was great. Not a lot of places to eat nearby, and the restaurant was never open for dinner, even though it was posted that it would be. The bar had a decent menu so that helped, but it's a bar. The staff was... More

Upscale hotel, great location & commendable customer service. From the seamless ease with changing my reservation to the spacious delightful room & sumptuous buffet breakfast, my family & I, enjoyed our stay tremendously.

We came here to celebrate our wedding anniversary and wanted an upscale top-notch experience. We got it! Every member of the staff seemed to know us and anticipate our needs. We had a beautiful and spacious king corner suite with lots of amenities. The skyline view of Atlanta was dreamy. The free breakfast and happy hour on the concierge level... More

This is how you want a "luxury hotel" to look, feel and act. From the gracious welcome by the doorman who gets your name and passes it quietly by headset to the front desk, the check-in clerk who then escorts you to the elevator and the elegantly decorated and furnished room with a drop-dead view of downtown Atlanta, this is... More

We had a problem with our reservation. While that was annoying, the service we received was horrific. So bad, in fact, we LEFT the hotel and found another property in 5 minutes. Atlanta is just too big of a city to tolerate bad service. There are hotels that treat you like royalty far beyond what you deserve simply because you... More

My company stayed here for 4 days and the hotel was accommodating. Check in was speedy and our rooms were ready. They do offer a feather free option for those that have allergies. The location is amazing, literally across the street from MARTA which can take you to the airport for $3.50. It's safe public transportation and it probably takes... More

Hubby and I went for one night for a quick getaway using out Marriott Reward points. Hotel was very upscale. Modern and elegant in a business hotel kind of way. Room was very comfortable. Slept like a baby. Had a great view of downtown Atlanta in the horizon. Didn't really use any of the facilities but took a peek at... More