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JW Marriott Hotel Buckhead Atlanta

4.0 of 5
3300 Lenox Rd, Atlanta, GA 30326 (Buckhead)
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JW Marriott Hotel Buckhead Atlanta
Ranked #29 of 194 hotels in Atlanta
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318 reviews from our community

Traveller rating
    140
    117
    36
    14
    11
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Families
56
 
Couples
70
 
Solo
32
 
Business
116
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ellenton, Florida
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

I see my fair share of hotels, and when you've seen one... well you haven't seen the JW Marriott in Atlanta!! Truly exceptional service sets it apart in everything from room service (can you whip up x that wasn't on the menu) to an amazing chef (seriously, the BEST room service I've ever tasted and others in my group said... More

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 15 May 2013 NEW

Admittedly, I stay @ the JW Marriott Buckhead a lot (75 nights annually @ this property) so the service is great. Everyone on the staff goes out of their way to know your name and greet you by your name. The rooms are for the most part large, and there is a good hotel gym on the property. The lobby... More

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Hinsdale, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 May 2013

This is a very fine facility, but MINOR factors have affected every stay I've had here. Fine-tuning needs to be done to create a 'mindset' to assure every staff member is in alignment with providing full excellent customer service and quality. The majority of the troops are on board and the few stragglers need to get in step! This hotel... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
13 May 2013

Good morning and thank you for taking the time to provide feedback regarding your recent stay. I certainly agree with you that we strive to deliver excellent service to each guest that stays with us. I appreciate you recognizing Cassandra and other associates that met your expectations and it is just as important that you share your comments on opportunities... More

Long Beach, Washington
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 9 May 2013 via mobile

Stayed here for a business conference, had a very nice stay. Rooms are large and comfortable, service was great. Not a lot of places to eat nearby, and the restaurant was never open for dinner, even though it was posted that it would be. The bar had a decent menu so that helped, but it's a bar. The staff was... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
13 May 2013

Good afternoon. I appreciate your wonderful comments about our comfortable rooms and great service. Please accept my sincere apology for the confusion regarding our restaurant hours of operation. A full dinner menu is currently being offered in the Lobby Lounge each evening from 5-10 PM. I will follow up with our staff to insure that the correct hours are being... More

florida
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 8 May 2013

Upscale hotel, great location & commendable customer service. From the seamless ease with changing my reservation to the spacious delightful room & sumptuous buffet breakfast, my family & I, enjoyed our stay tremendously.

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Carrollton, Texas
Top Contributor
93 reviews 93 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 8 May 2013

We came here to celebrate our wedding anniversary and wanted an upscale top-notch experience. We got it! Every member of the staff seemed to know us and anticipate our needs. We had a beautiful and spacious king corner suite with lots of amenities. The skyline view of Atlanta was dreamy. The free breakfast and happy hour on the concierge level... More

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See 4 more reviews by Sheryl G for Atlanta
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
12 May 2013

Good evening and Happy Anniversary! I'm glad to hear that our staff delivered a "top notch" experience during your recent stay. Great to hear that you got to visit Piedmont Park. There are many great things to choose from close to the hotel. Thank you for your continued patronage of Marriott hotels and hope you will consider coming back again... More

Chandler, Arizona
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 May 2013 via mobile

This is how you want a "luxury hotel" to look, feel and act. From the gracious welcome by the doorman who gets your name and passes it quietly by headset to the front desk, the check-in clerk who then escorts you to the elevator and the elegantly decorated and furnished room with a drop-dead view of downtown Atlanta, this is... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
6 May 2013

Good afternoon. I appreciate you taking the time to share your recent experience with us. I particularly enjoyed your description of luxury as comfort, class and courtesy. Our goal is to deliver each of those to every guest that stays with us. I hope the next time your travels bring you back to Atlanta you will stay at the JW... More

Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 May 2013 via mobile

We had a problem with our reservation. While that was annoying, the service we received was horrific. So bad, in fact, we LEFT the hotel and found another property in 5 minutes. Atlanta is just too big of a city to tolerate bad service. There are hotels that treat you like royalty far beyond what you deserve simply because you... More

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See 3 more reviews by Threegirlsonthego for Atlanta
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
6 May 2013

Good afternoon and thank you for sharing your recent experiance at our hotel. I am terribly disappointed to learn that there was a problem with your reservation and our staff did not handle the situation in the proper manner. We value your business and I wish to extend my sincere apology for the way this was handled. I'd appreciate it... More

Lutz, Florida, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 April 2013 via mobile

My company stayed here for 4 days and the hotel was accommodating. Check in was speedy and our rooms were ready. They do offer a feather free option for those that have allergies. The location is amazing, literally across the street from MARTA which can take you to the airport for $3.50. It's safe public transportation and it probably takes... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
1 May 2013

Thank you for sharing the wonderful comments regarding your recent stay with us. I'm glad that you were able to take advantage of the mall and several of the hotel's amenities during your meeting at the hotel. The new equipment in the health club has been getting a lot of use since it was recently installed and your comment about... More

Georgia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 23 April 2013

Hubby and I went for one night for a quick getaway using out Marriott Reward points. Hotel was very upscale. Modern and elegant in a business hotel kind of way. Room was very comfortable. Slept like a baby. Had a great view of downtown Atlanta in the horizon. Didn't really use any of the facilities but took a peek at... More

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See 2 more reviews by luvtotravelAtlanta for Atlanta
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
25 April 2013

Good morning and thank you for your comments regarding your recent getaway. Sounds like you and your hubby were able to relax and unwind and take advantage of our connection to the mall and oneof themany restaurants near by. I hope next time you do bring your bathing suit so you can take advantage of the pool. Thank you for... More

 
 
JW Marriott Hotel Buckhead Atlanta
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Additional Information about JW Marriott Hotel Buckhead Atlanta

Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott
Address: 3300 Lenox Rd, Atlanta, GA 30326
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Atlanta
#22 Business Hotels in Atlanta
#37 Family Hotels in Atlanta
Price Range: €€
Hotel Class:4 star (4*)
Reservation Options:
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