Stayed here one night on business. Was given a friendly welcome at check-in and I was in my room in minutes. This property does show some wear on the carpets, but the staff and overall cleanliness made up for any ageing things. Hotel pool and hot tub were spotless (I do like my hot tubbing after a long day on... More

Typical, but above-average 3-star. Convenient location. Only one complaint - the obsolete tube-type TV. Seriously, Crowne Plaza, I upgraded my TV 3 years ago, YOU'RE WAY OVERDUE! More

We traveled to Richmond for a sports competition at Uturn sports facility, which is a 7 minute drive from the hotel. The hotel is easy to miss but located close to the expressway by a Home Depot. The rooms are a reasonable size and clean although the sheets are thin and the furnishings are dark and rather worn. There is... More

This is a totally customer friendly hotel. From check-in, where they put me in a nice quiet room ( taking the time to check the floor plan of where the room was located), to the wonderful room service, to the friendly service at the breakfast buffet all was perfect. Rooms are comfortable and well appointed. Room came with a cute... More

I would like to say thank you to the entire staff during my recent weekend stay for an event over New Year. The staff was extremely accommodating and helpful. I even lost my driver's license and credit card in the ballroom, and when the staff found it the next day they mailed them directly to my home. I will return... More

We stayed at the Crowne Plaza Richmond West for 4 days (for business) and it was a comfortable stay, but hotel needs many renovations. The guest rooms and bathrooms were clean and neat, but the carpet was dirty and buckling in the rooms and in the corridors. The wallpaper was peeling in many places and the furnishings were worn. There... More

That is the sound of your money being flushed down their greedy gullets. What hotel books multiple soccer teams with early morning schedules the same time they have a late night party with amplified music (ridiculous bass) and a dj? That would be this one. Who can sleep when they are on the third floor and honestly feel the music... More

Stayed 4 nights on a tour. Convenient for freeways when visiting rest of Virginia and Washington, otherwise too far away from anywhere. Rooms were average, beds comfortable. Food in hotel dreadful with very slow service. Fortunately a great 24 hour diner opposite - have to negotiate a very busy dark road with no crossing, bring a torch and a strong... More

Roooms were comfortable enough but food unappetising & restaurant service extremely slow. Area is well out of town with nothing to recommend it. Woudn't recommend it for more than one night on the way to somewhere else. More