First time in Richmond,we wanted to stay near a well heeled area.This is it! Nice places to eat right outside door of Hotel! Room was clean and staff was Great!Shopping was right there and Downtown Richmond a 15 minute drive away.We had a room with all the comforts of home!Recommend this for all but the most cost sensitive!

Superb hotel! The location is just perfect and just within a shopping complex. Room and service is excellent. Most importantly, the bed and pillows are perfect! It was haven after my super long trip from the Philippines. Indeed, my home away from home!

My husband and I are well traveled, so I don't praise hotels unless they truly deserve it. That being said... We have stayed at least 3 times at this hotel during different seasons and it NEVER disappoints! The staff is always courteous and professional. The rooms are clean, extremely roomy, well-designed, with a large shower, separate toilet area, nice large... More

Great hotel! Rooms were very comfortable and very clean. Bed was great. Full breakfast buffet was included free with room and food was excellent. Hotel is located in beautiful Short Pump Town Center, so plenty of wonderful restaurants in walking distance, as well as lots of great shopping.

I wish every hotel I've ever stayed in was this nice. I fell in love with it. The rooms are clean, and I love the pool area with hot tub and fire pit! The breakfast they had was great and the employees were super nice. They also have a later checkout, which I always appreciate. I can't count the number... More

My husband and I stayed at this hotel for one night in May, and wished it would have been longer. The hotel was immaculate, the rooms were studios. Very modern, and very clean. The free breakfast they offer is like no other that I have ever had. They actually have an omelette station that a guy cooks an omelette for... More

My son and I stayed there while in town for a basketball tournament. It was centrally located to everything we wanted, right in the mix of plenty of places to shop and eat. The room was very clean and comfortable. The breakfast was great, including the made to order omlets. Showers were awesome with lots of water pressure. Great place... More

This a perfect hotel to stay in if you are looking to shop and eat! The Hyatt is literally a part of the Short Pump Town Centre. There is plenty to do all around the hotel. The hotel itself is nice and relatively new. The outdoor pool area is very charming. The rooms are similiar to a Residence Inn but... More

This was my 5th stay here and I love this hotel. Located at the shortpump mall, the hotel is excellent in terms of cleanliness, staff, decor & comfort. My room was facing the swimming pool and offered a great view. Staff is very friendly, specially an elderly lady who helps with the breakfast. Great value for money