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All 86 Richmond hotels

HYATT house Richmond-West

3.0 of 5
11800 W Broad St #1098, Richmond, VA 23233
Hotel amenities
HYATT house Richmond-West
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94%
Ranked #2 of 86 hotels in Richmond
Most recent review
4 of 5 stars Reviewed 16 June 2013
dfc9258 North Wales, Pennsylvania
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178 reviews from our community

Traveller rating
    131
    36
    4
    4
    3
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Families
43
 
Couples
59
 
Solo
21
 
Business
43
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
North Wales, Pennsylvania
Top Contributor
128 reviews 128 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

I am a hotel snob. I like the best and I love to be pampered whenever I go to hotels. I was a bit reluctant to stay at a Hyatt House Hotel because I was unaware of this brand and my expectations were low simply because of the name and the location was in the parking lot of a mall... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review
17 June 2013

Dear dfc9258- Wow, thank you so much for the great review. I am so happy to hear that we exceeded your initial expectations and that you would highly recommend the Hyatt House Richmond West. I apologize the fitness center was not up to par. We are actually in the process of revamping that area and getting rid of all the... More

Napoleon, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 14 June 2013 NEW

First time in Richmond,we wanted to stay near a well heeled area.This is it! Nice places to eat right outside door of Hotel! Room was clean and staff was Great!Shopping was right there and Downtown Richmond a 15 minute drive away.We had a room with all the comforts of home!Recommend this for all but the most cost sensitive!

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review
17 June 2013

Dear liljake64 - Thank you for taking the time to write us a review and let us know how much you enjoyed your stay. We are so glad to hear that the hotel was in the perfect location for you and that you had plenty of things to do while visiting the area. I'm sorry the price point was not... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

Superb hotel! The location is just perfect and just within a shopping complex. Room and service is excellent. Most importantly, the bed and pillows are perfect! It was haven after my super long trip from the Philippines. Indeed, my home away from home!

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review
17 June 2013

Hi Michee D- We are so excited to hear that you consider Hyatt House Richmond West your "Home Away from Home." That is exactly what we strive for here at the hotel. Thank you for taking the time to write a great review for us and we look forward to your next visit. Regards, Kathy Holland - General Manager More

Oxon Hill, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 May 2013

My husband and I are well traveled, so I don't praise hotels unless they truly deserve it. That being said... We have stayed at least 3 times at this hotel during different seasons and it NEVER disappoints! The staff is always courteous and professional. The rooms are clean, extremely roomy, well-designed, with a large shower, separate toilet area, nice large... More

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See 2 more reviews by Michele B for Richmond
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review
3 June 2013

Dear Michele B Thank you so much for all of the wonderful praise and for taking the time to provide us with such wonderful feedback regarding your stay. It's nice to hear about all the amenities you enjoy while here on property and that you've had a great stay every time. We can't thank you enough for choosing the Hyatt... More

Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 May 2013

Great hotel! Rooms were very comfortable and very clean. Bed was great. Full breakfast buffet was included free with room and food was excellent. Hotel is located in beautiful Short Pump Town Center, so plenty of wonderful restaurants in walking distance, as well as lots of great shopping.

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review
3 June 2013

Dear apkVirginia Thank you for taking the time to post a review regarding your stay. We are so glad you enjoyed everything and are located in an area that you found many things to do while visiting. Thank you for choosing Hyatt House and we look forward to seeing you again soon. Regards, Kathy Holland - General Manager More

Charlotte, North Carolina
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 May 2013

I wish every hotel I've ever stayed in was this nice. I fell in love with it. The rooms are clean, and I love the pool area with hot tub and fire pit! The breakfast they had was great and the employees were super nice. They also have a later checkout, which I always appreciate. I can't count the number... More

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Port Washington, New York
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 28 May 2013

My husband and I stayed at this hotel for one night in May, and wished it would have been longer. The hotel was immaculate, the rooms were studios. Very modern, and very clean. The free breakfast they offer is like no other that I have ever had. They actually have an omelette station that a guy cooks an omelette for... More

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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 27 May 2013

My son and I stayed there while in town for a basketball tournament. It was centrally located to everything we wanted, right in the mix of plenty of places to shop and eat. The room was very clean and comfortable. The breakfast was great, including the made to order omlets. Showers were awesome with lots of water pressure. Great place... More

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Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 20 May 2013 via mobile

This a perfect hotel to stay in if you are looking to shop and eat! The Hyatt is literally a part of the Short Pump Town Centre. There is plenty to do all around the hotel. The hotel itself is nice and relatively new. The outdoor pool area is very charming. The rooms are similiar to a Residence Inn but... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 11 May 2013 via mobile

This was my 5th stay here and I love this hotel. Located at the shortpump mall, the hotel is excellent in terms of cleanliness, staff, decor & comfort. My room was facing the swimming pool and offered a great view. Staff is very friendly, specially an elderly lady who helps with the breakfast. Great value for money

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Additional Information about HYATT house Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 86 hotels in Richmond
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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