Generally speaking, I trust Crowne Plaza chain, as I've stayed in several of them over the years - really enjoyed one in D.C. and in Phoenix - nice middle-class crowd, robes, little nice satin bag in your bed with the room spay, ear plugs, eye mask.... Not here! Not even complimentary coffee, that became a must even in cheap motels...
More
Dear Blendedbunch, I would like to thank you for taking the time to comment on your stay. I consider this input valuable to our management team. I apoligize for your experience at our hotel. I believe what you have stated to be very true that you need to be able to Trust a brand such as the Crowne Plaza. I...
More
A great place to stay when staying in the Richmond, Virginia area. We found the staff to be friendly, knowledgeable and helpful. Although the room was a bit on the small side it was clean and had all the conveniences one is looking for including refigerator, microwave, large flat-screen tv and a very comfortable bed. The view from our room...
More
Dear dodger16, thank you for taking the time to comment on your recent stay. Your wonderful comments are greatly appreciated.
Scott Jones
General Manager
More
My husband and I loved our stay at this wonderful hotel in downtown Richmond. We were lucky to have had such a beautiful weekend, and could take walks around the town. The staff were so gracious, and were so helpful with directions when we needed them. My husband is from this area, so being able to come back and stay...
More
Dear Byron H, thank you your business and taking the time to pass on valuable comments about our staff. For the staff to take ownership and apply problem resolution to any issues is truely what we want to happen on a daily basis. Andrew and Whitney both are a great example of staff that truely care! Again thank you for...
More
Please recognize a member of your staff who epitomizes quality and takes customer service to a new level. I checked in on 18 January . . .the HVAC in my room was broken. The technician dispatched, Whitney tried to fix the unit but it was toast. He then went to the desk, got me a new room, new keys and...
More
My family and I stayed there for few nights. Brandon Harvey at the front desk took care of us. He is such a wonderful, friendly, knowledgeable man. Always smiling. His recommendation for restaurants were great. The other staff were also very friendly. The room was nice and clean with a great view of the James river. I would stay there...
More
My sister and I had a great experience with the Crowne Plaza Richmond Downtown. Staying the night was a last minute decision, so we searched for a decent place downtown. After thinking about our options, we decided to go with the Crowne Plaza and I'm glad that we did. I would rate this hotel 3.5-4 stars.
Reception/Lobby: Very nice lobby....
More
I travel to Richmond VA quite often on business and I always stay at the Crowne Plaza. The staff is extremely friendly. The rooms are always clean and the rate is great!
More
I've stayed at this hotel a few times on business in the last three months. The customer service is excellent on every level. Brandon Harvey at the front desk is wonderful, always providing little extras to make your stay grand.
More
This hotel was perfect for what we were staying for. Visiting Richmond for 3 nights, we checked in late and were greeted by a friendly Night Manager/Receptionist. We paid additionally for breakfast on the first morning and it was fabulous. The egg/omlette chef was friendly and cherry, the selection was fresh and plentiful. The location was also very good. The...
More
Room was nice and clean. Staff was very courteous. Location easy walking to downtown. If too far to walk shuttle will take you, no problem. Very quiet and really too quiet, would have liked more going on so didn't have to leave hotel.. Bar area was dead and most of hotel the same.
More
147 Reviews
152 Reviews
281 Reviews
