wow... shocked that marriott has not pulled its name of this property the positives-- its clean the negatives - completely rundown and not maintained. grass likely hasnt been cut in months - fan in room is so loud you can hear it a few rooms over. it is so loud it hurts your ears - furniture is arranged in a... More

We spent a lot of time in our suite as our grandson graduated from VCU. My husband and I spent Friday night here, and ate breakfast in the dining area downstairs. We then used the kitchen to heat NC barbecue and fried chicken for our picnic on Saturday. After the ceremonies and our meal on campus, we all (11 of... More

This is the second year we've stayed at the Residence Inn West End while running in the Monument Ave 10K in Richmond. We'll be back again next year both at the race and the Residence Inn. The rooms are large, clean and come with a queen bed, a sleeper sofa and a kitchenette. The hotel is well located, on Dickens... More

Stayed here as a "treat" with my son Easter weekend. Upgraded to a penthouse suite with 2nd floor bedroom. It was an especially nice property for an "extended stay" with a kitchen, which we like. Often times these hotels have a lot of wear and tear from families staying there and treating the rooms like cheap rental property, but not... More

We always stay at a Residence Inn when we can, and this is no exception. This hotel is CLEAN CLEAN!! The rooms are just like home. Spacious, with quality bedding, sofa and chairs, fireplace. Nice kitchens and baths, large closet and tv's. Very nice dining are for breakfast, with light dinners through the week. Close to downtown Richmond. They are... More

We travel to Richmond frequently and it's a toss-up as to where we stay, although Marriott usually wins. The staff here is extremely friendly, inquiring about the purpose of our trip, offering to help us with any suggestions about the area, etc. The living space is roomy and the bed comfortable. Even though there is coffee in the lobby there... More

We selected this hotel because of its proximity to family we were visiting. The positives were the very late arriving and tired guests experiencing a quick in and then 5 days later a quick check out. Overall was disappointed in this Residence Inn. Room was on 1st floor and damp as well as musty smelling. I was not a fan... More

Stayed only one night on a rewards certificate. Front desk was very polite and room was comfortable. Fairly clean. Breakfast was simple..could have used some cleaning of area where food was serviced. Overall a good value.

I looked at the reviews on tripadvisor before choosing this hotel. I called and spoke with Tish and she had everything arranged for me. Check in was easy and the staff were professional. I had a medical procedure that morning and I wasn't able to come to breakfast. When I called the front desk and talked with Tish she said... More