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All 69 Omaha hotels »

Hilton Garden Inn West Omaha

3.0 of 5
17879 Chicago St, Omaha, NE 68118
Hotel amenities
Ranked #25 of 69 hotels in Omaha
4.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    12
    12
    2
    5
    1
Date Rating
Rich94
Columbus NE
Senior Reviewer
9 reviews
2 helpful votes
4 of 5 stars Reviewed 1 February 2012

Spent an evening at the hotel and was very pleased with check-in. Staff was friendly and followed up with us during the stay. Room was very clean and a typical Garden Inn room We have stayed at other Garden Inns in other states and other hotels from the Hilton chain as we are rewards members. Hotel is conveniently located near... More

Was this review helpful? Yes
Kyle Highberg, General Manager at Hilton Garden Inn West Omaha, responded to this review
8 February 2012

Dear Rich94, Greetings from the Hilton Garden Inn! I wanted to say thank you for the kind words regarding your stay with us! We have just started re-defining the dining experience at breakfast, and I sincerely hope you will check it out next time you are in town. In Service, Kyle Highberg More

benne017
Racine
Senior Contributor
29 reviews
50 helpful votes
3 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

With slightly antiquated appointments and a less than par fitness room I was less than impressed with this property. Felt like I was staying in a Best Western and not a Hilton. Old TVs, cheesy 70s carpet, and less than desirable food. I would've sworn this property would've been nicer with the side of town I was on, but I... More

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Kyle Highberg, General Manager at Hilton Garden Inn West Omaha, responded to this review
16 January 2012

Dear Benne017, How sad to hear of your subpar experience at our Hilton Garden Inn in West Omaha. Please know our staff is fully dedicated to ensuring all our guests have a wonderful time at our hotel, whether here on business of for fun. I'd like to invite you back to our hotel so you can fully enjoy all that... More

golfprosprincess
Kansas City, Missouri
Contributor
13 reviews
63 helpful votes
3 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

My friend and I stayed here while on business in Omaha. It was a disappointing stay. We typically stay at Hampton Inn and love it. HGI was definitely not a favorite. When we checked in there was no real greeting (by the Asst. Mgr.). Just a basic check in, no offer to upgrade (rewards members), told us that we get... More

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Kyle Highberg, General Manager at Hilton Garden Inn West Omaha, responded to this review
14 November 2011

Dear Golfprosprincess, So sorry to hear of your mediocre stay. As the new General Manager of the Hilton Garden Inn, rest assured this has been addressed. We are making some wonderful changes to the Hilton Garden Inn in West Omaha, and we are always focused on delivering the best in Guest Service! I sincerely hope you will give us another... More

wanderingwonders
Belton, Missouri
Top Contributor
99 reviews
53 helpful votes
5 of 5 stars Reviewed 26 October 2011
1
person found this review helpful

This hotel is clean. The staff members are friendly and helpful. It is just two blocks from a very large upscale shopping center with several great restaurants. Our room had a really big plus for us since we are senior citizens with older knees we didn't have to struggle in and out of a tub shower combination. The shower was... More

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Kyle Highberg, General Manager at Hilton Garden Inn West Omaha, responded to this review
14 November 2011

Dear Wanderingwonders, Thank you for your review! It's always great to know that we can accommodate everyone that comes into our hotel! Having a room that offers you the ability to move freely was a great concern when we built the hotel, and delivering on that need shows why Hilton is a consistent leader in our industry. I am happy... More

KUKatie
USA
Senior Contributor
32 reviews
36 helpful votes
4 of 5 stars Reviewed 11 October 2011
1
person found this review helpful

I stayed here for a weekend conference. The room was ready early and was very clean and comfortable for two. The hotel staff was gracious ad accomadating to us during our stay looking up addesses etc. We didn't spend much time at the hotel but amenities such as a pool, a resturant, and a gym were all available and the... More

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Barb S
Omaha, Nebraska
2 reviews
1 helpful vote
5 of 5 stars Reviewed 30 September 2011
1
person found this review helpful

I stayed here on my wedding night. They had upgraded us to a 2 room suite and it was amazing! They had a card in the room that said, "Enjoy your special night together" and there where chocolate covered strawberries and champagne in the refrigerator. The staff truly made the night special! More

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vbmegs
Richmond, Virginia
Senior Contributor
45 reviews
18 helpful votes
4 of 5 stars Reviewed 14 August 2011
1
person found this review helpful

I stayed here last week for business travel and found the hotel to be very relaxing. There are several patio areas on which to sit and the weather was beautiful,. The hotel has a nice gym and indoor pool. There is a great ice cream shop down the street (towards the mall area, away from highway 6) called Sheridan's. We... More

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Ashley045
Las Vegas, Nevada
1 review
1 helpful vote
5 of 5 stars Reviewed 5 July 2011
1
person found this review helpful

I stayed at this hotel because my family had our family reunion there. The staff was so friendly and helpful. I got lost driving to the hotel and the front desk gave such helpful directions without a fuss (I needed it explained a few times). The reunion itself was fabulous! The food was amazing! We had a buffet with a... More

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michellemartin78
Chicago, Illinois
1 review
1 helpful vote
2 of 5 stars Reviewed 14 June 2011
1
person found this review helpful

I am very disaapointed in the lack of concern or care from the Hilton Garden Inn staff. About an hour after I checked out of my room I called to let them know I accidentally left my Kindle on the nightstand dresser and if they could please grab and send it back to me, I would handle the shipping. It... More

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HGI_West_GM, General Manager at Hilton Garden Inn West Omaha, responded to this review
15 June 2011

Dear michellemartin78, Please allow me this opportunity to apologize for the inconvenience you experienced during your stay this month. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. Upon receiving your voicemail when I returned to work, on the day after you had left me your original... More

MWTRVLR
Blue Springs, Missouri
Senior Reviewer
10 reviews
3 helpful votes
5 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

I travel to Omaha regularly on business and prefer to stay at this HGI. The hotel is about 5 years old and is in good condition. It's conveniently located near a newer shopping area in a growing part of Omaha and there are plenty of places to shop and dine within just a few minutes of the hotel. Banking and... More

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HGI_West_GM, General Manager at Hilton Garden Inn West Omaha, responded to this review
15 June 2011

Dear Mr. MWTRVLR, Thank you so much for being such a loyal guest. Your kind words are greatly appreciated. I hope that the next time you are in town you I will have the opporatunity to meet you in person. Thanks again and have a wonderful day. Warm Regards, Brian Wenninghoff General Manager Hilton Garden Inn Omaha West brian.wenninghoff@hilton.com More

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Hilton Garden Inn West Omaha Also Known As

  • Hilton Garden Inn Omaha
  • Hilton Omaha
  • Omaha Hilton
Address: 17879 Chicago St, Omaha, NE 68118

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