My family and I stayed here for two nights at the start of a 7 day trip to Hawaii and from the moment we arrived, we knew we were going to have an enjoyable and relaxing stay. The check-in staff were friendly and welcoming, the room was large, comfortable and clean, and the hotel has a friendly, relaxed feel. The... More

I lay here in bed listening to the bumping music from Rays on the Bay. Now I am 31 traveling with a 35 year old. We are both Starwood Gold (previously Platinum, ugh). We were "upgraded" to a room but unfortunately it's above the restaurant bar. Coming from the east coast with jet lag, we are in bed early but... More

Overall a good hotel provided you have transport as it is a long way from Kona. Shuttle takes 45 mins each way and runs only every 2.5 hours. If you are stuck at the hotel during the day, the only food available is by the pool and is the usual high fat chips, fries etc. For a hotel at this... More

My girlfriend and I visited Kona for a couple of days this month and decided to book at the Sheraton. From the moment we arrived we felt like we won the lottery with choosing a hotel. The staff was impeccable the service was amazing and it just seemed like everyone went the extra mile. Seriously. For us, it's a no... More

We stayed here for a long weekend, after my partner had business on the island. Overall, it's very nice and the location is stunning. However, there are just enough misses that we really had to question the "resort" category - especially as a Starwood property. Full disclosure is we have provided this feedback to the hotel and they have done... More

We stayed for only a couple of days, but I would've liked to stay longer. We had an ocean front room which was worth the extra money. We could see the manta rays from our balcony and one morning I saw a pod of dolphins who swam very close to the shore. The pool and grounds were very nice and... More

We stayed at the hotel for 7 days in May 2013. We wanted a restful vacation, put up our feet, enjoy the views and relax. We had a very pleasant Mountainview room, away from the noise of the pools. It was well equipped with a view of the gardens at the south side. There was no noise from the outside,... More

We had a wonderful stay at the Sheraton. My husband & I spent 2 nights at this hotel during our honeymoon. The service at the hotel was excellent. We had a fantastic bay view room which had plenty of space and a balcony. We couldn't hear any noise from inside of our room. The beds were extremely comfortable. The hotel... More

We had an ocean front room which was amazing. Sleeping with the water crashing on the rocks was very soothing. The Rays on the bay had great food and music. The Ahi Tuna was awesome light and fresh. Customer service was outstanding and very friendly. This is a world class resort. We plan on returning in the future and have... More