My husband and I stayed for 2 nights at the W. We have never stayed at a W before so didnt know what to expect. We found that the staff from the valet attendants, bellboys, front desk, and restaurant staff were outstanding in every way! It actually was a surprise. We have never had that consistent professional service in our...
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We stayed at the W New Orleans for a relaxing weekend away from the kids in mid January. It is hip and modern, if a little tired in some rooms. The staff was uniformly fantastic from the front desk to housekeeping to bellmen. Management is to be commended on maintaining such a positive, courteous and service oriented staff.
We were...
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Hello Liz D,
Thank you for sharing your review! On behalf of our managment, we are thrilled to receive your kind compliments to our Talent, and look forward to sharing your review with them. I appreciate your feedback, and will address the issues with the team as well. We hope to welcome you back soon.
All the best,
Arianne
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I recently travelled to New Orleans on business and selected the W for it's name. Having stayed at the W in Montreal (which is fantastic) I thought I couldn't wrong. I wouldn't say I went wrong...but I definetly did do well. The person that checked me in was very helpful and so was the concierge but I found the other...
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Hello SweetVanillaCSMooth,
Thank you for sharing your review. I am glad to hear that you had a smooth welcome experience, but I'm dissappointed to hear of the other challenges you faced during your stay. I will be sure to share your review with our Talent so that we can learn to make things right.
All the best,
Arianne
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I don't often find a favorite hotel in my travels based upon service, but this one wins the award for changing my mind. Frankly, it is right across the street from the casino, so it wins the geographic award too. But, what brings me back time and again is the comfortable, no make that very comfortable beds. Very nice lounge...
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Hello irbflyfish,
Thank you for sharing your W Experience! We are honored to be your favorite hotel! I am glad to hear how much you enjoy sinking into our Signature W Beds after trying your luck at our neighboring Harrah's Casino. We're glad to have you as part of our W Family, and we can't wait to welcome you back....
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Stayed at the W while on a business trip to New Orleans. It was two blocks from the Mississippi River (on the other side of Harrah's) and about five blocks to Bourbon Street. The rooms were modern and stylish and service impeccable. Everything about the W was a class act.
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Hello Doug_Doodle,
Thanks for sharing your wonderful review of W New Orleans! I hope you enjoyed exploring our downtown location during your business trip. Next time, be sure to take advantage of our complimentary Acura MDX service to explore more neighborhoods of our eclectic city. I'm glad you enjoyed your stay, and appreciate your compliments to our Talent! We'd love...
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I stayed at the W Hotel on Pydras Street for four nights in January 2012. The lobby, bar, gym and restaurant look nice, but the room was only so so. Several of my colleagues stayed here too (for a work conference nearby) and we had similar experiences. Here are details:
* Shower was crazy! The water would fluctuate during the...
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Hello ladawna,
Thank you for sharing these details of your recent stay with us at W New Orleans. I'm grateful for your feedback, it has helped me identify specific areas that need improvement. I'm glad to hear you enjoyed lounging in your Signature W Bed, and we'd love to welcome you back to experience W New Orleans the way it...
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The W New Orleans on Poydras is situated next door to Harrah's casino and midway between the Convention Center and the French Quarter. While it is a bit of a walk to each (5 blocks), it allows you to attend a conference, and spend time in the Quarter without taxis.
The hotel staff is very welcoming, friendly and helpful -...
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Hello 2of7,
Thank you for sharing your review! I am glad to hear you were able to inject some fun into your business travels. I appreciate your compliments to our Talent, we are thrilled to hear that we left a great impression with you! It sounds like you enjoyed retreating to your Signature W Bed, and we hope to see...
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Kevin was the best host. He made the stay perfect. Paul was a host too!
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Hello bundaw,
Thank you for sharing your review! Our Welcome Ambassadors Kevin and Paul will be so thrilled to hear that they left a wonderful impression on you! Come back soon, we'd love for you to get to know the rest of the W team.
All the best,
Arianne
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Great location. Walking distance to restaurants, shopping & the casino. Very busy weekend so the Valet parking was "interesting". One of the attendents determined my valet fee by the size of my car (which was more than what I was told when I called the hotel) so I parked across the street. The hotel has a very contemporary feel and...
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Hello yaadee,
Thank you for sharing your review! I'm thrilled to hear that enjoyed indulging in some creatively crafted cocktails at our Martini Bar, and enjoyed the views of Downtown New Orleans while working out in Sweat. I appreciate your compliments to our Talent, and we hope to welcome you back soon!
All the best,
Arianne
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Stayed here in May for Jazzfest weekend... Great place to stay, convenient to waterfront, Bourbon St, and casino.
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Hello yfdff852,
Thank you for sharing your review! Jazz Fest is one of our favorite times of the year, and we always look forward to welcoming visitors for a fantastic weekend of music, food, and celebrations. We hope to become an annual part of your Jazz Fest tradition!
All the best,
Arianne
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