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Hilton Madison Monona Terrace

3.5 of 5
9 East Wilson Street, Madison, WI 53703
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Hilton Madison Monona Terrace
Ranked #18 of 62 hotels in Madison
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325 reviews from our community

Traveller rating
    161
    99
    40
    12
    13
See reviews for
Families
58
 
Couples
72
 
Solo
30
 
Business
135
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 May 2013 NEW

Lost 3 nights of sleep over a 4 night business trip stay due to extremely poor HVAC in room. Hotel mechanics called but did not fix problem and hotel did not re-assign room. Location of hotel great, but could not afford sleepless nights when on business.

Review collected in partnership with Hilton Hotels & Resorts

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
21 May 2013

Dear Betty, I appreciate your review. I am sympathetic to the situation and I want to start by apologizing for your far less than positive experience with us. I know you have since spoken with my Front Office Manager, but I want you to know that I have gotten personally involved with this situation. Not only did the in room... More

Racine
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 15 May 2013

The location of this hotel was one of the reasons which influenced our decision to stay here. The "Farmer's Market Special" deal clinched the reservation! We planned on staying only one night and going to this event the next morning so this was the perfect offer and a great deal! This is available through summer. We recommend this hotel with... More

Review collected in partnership with Hilton Hotels & Resorts

See 2 more reviews by panielsen for Madison
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
21 May 2013

Thank you for the nice review. I am a big fan of the Farmers Market as well and with it less than half a block away, you can't beat the location! I hope you are able to make it back again before the end of summer! Best wishes, Jason More

Milwaukee, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2013

Stayed here two nights, great location. Room was very comfortable, can't believe in this day and age you had to pay for wi-fi/internet in your room. The views from the room was nice. Did not eat in the restaurants nor use the spa. Looked at the pool, it was average.

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Thank you for the feedback Cathy! I can appreciate your comments about charging for the internet. In this day and age, I can assure you that it is something that we are reviewing as well. Glad you enjoyed the hotel, views and location.. next time you are here definitely check out the Capitol Chophouse! Take care and thank you for... More

Tacoma, Washington, United States
1 review
5 of 5 stars Reviewed 10 May 2013

As i pulled into the courtyard the valet, nick, greeted me and offered is help with our bags, they were very busy but i was helped right away. i walked in and a manager, cindy damico said hello and escorted me to check in where david and ceera checked me into a beautiful lakeview room and made sure we were... More

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Tony, I can't tell you how happy I was to read this review. Getting a great review is fantastic on its own, but the fact that you interacted and remembered so many of the team members really made my day! And you listed several of our superstars! I'm glad that they made your stay enjoyable and I looking forward to... More

Lubbock, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

If you are looking for 5 star hotel and service, then this is the place for you. The location just a block away from the state capital and other great restaurants nearby is great. The service one receives from the staff is excellent and the facilities is great. I just came back from a conference while staying at this hotel... More

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Darren, Thank you for the great review. I'm happy you felt that way about the housekeeping staff. They really do take a lot of pride in their part of creating an experience for our guests at the Hilton. We are going to read your review to them at our morning huddle tomorrow! Take care, Jason More

Indianapolis IN
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 8 May 2013

Like many, this Hilton depends on what you're used to. This is an old downtown hotel that has been updated is some ways but not all. Parking is good, check-in, valet, bar, and restaurant are good...rooms have nice beds and tv's but the bathroom's are still old. That being said, the shower's still have excellent water pressure which makes up... More

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Thank you for the review! While we have fully renovated all of the room furshings, carpet, lobby and hallways within the last year, I can appreciate your comment about the bathrooms. We are working diligently to complete all new grout and any necessary fixtures or tiles in the bathrooms and will be done shortly! We hope you will be able... More

Kiel, United States
1 review
5 of 5 stars Reviewed 8 May 2013

Room was clean, inviting and spacious. Staff were always eager to assist and the view was beautiful. Restaurants were pretty good. Ambiance was nice. Excellent place for relaxation or a business trip.

Review collected in partnership with Hilton Hotels & Resorts

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Thank you for the review Jane! We feel lucky to have a nice view out of either side of the hotel! See you on your next trip! Jason More

Duluth, United States
1 review
4 of 5 stars Reviewed 6 May 2013

I was not told that continental breakfast was not included in my hotel stay package. I had a cup of fruit yogurt and paid a tab of $12.xx. I felt I was cheated and mislead by the staff to have the continental breakfast. I would strongly reconsider my hotel stay next time due to this experience.

Review collected in partnership with Hilton Hotels & Resorts

Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Nhia, I apologize if there was a miscommunication on our end! While we do have a full service restaurant available for all guests, there is the option of staying on our club floor which offers a complimentary continental breakfast in the morning as well as hors devours at night. I'm confident that if you give us a second chance we... More

Sudbury, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 May 2013

Was in Madison for a 4 day conference and was happy with this hotel. Facility was attached to the Convention center and close to the Capital square and all the bars and restaurants in that area. Room was fine and what you'd expect for a top dollar price. Best feature - opening windows!!! What you really need for a good... More

See 2 more reviews by BH-ontario for Madison
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
6 May 2013

Thanks for the nice review! I agree with you on the view, you either get a view of the vibrant downtown or the lake. It is a win-win either way. And if you are at the Monona Terrace for your conference, even if the weather is bad you can stay inside! :) Thanks again! Jason More

Duluth, Minnesota
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 29 April 2013

Beautiful view of the capitol. Friendly, helpful staff. Lots of choices on the breakfast menu (not included) from inexpensive a la carte choices to the full breakfast buffet. The location was great for going to Madison's farmer's market held every Saturday from spring to fall. Lovely clean luxurious room and a bed that insured a good night's sleep.

See 5 more reviews by Harriet34 for Madison
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review
18 May 2013

Harriet, Thank you for the review and mentioning the Farmers Market. While the Farmer's Market continues to grow in popularity, it is really taking off as Madison is becoming known for how dining here has embraced the "Farm to Table" concept. Many of the ingredients found in the specials we offer in the Capitol Chophouse were purchased from the Farmers... More

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Additional Information about Hilton Madison Monona Terrace

Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Madison Monona Terrace Hotel
Hilton Hotel Madison
Hilton Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton
Address: 9 East Wilson Street, Madison, WI 53703
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Madison
#18 Family Hotels in Madison
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Enjoy the beauty of the newly renovated Hilton Madison Monona Terrace. Conveniently located in downtown Madison along the UW Campus, this elegant property is connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with views of the State Capitol or beautiful Lake Monona. Recent upgrades provide an upscale, urban and residential feel to the rooms and public spaces. Check out the new carpeting, in-room safes, mahogany furnishings and multi-charging stations for in-room connectivity. ... more   less 
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