We stayed at the Austin the week-end of May 3rd - 5th and overall was a good experience. We finally stayed in a rennovated room! Last time was NOT a nice room at all and the carpet was very dirty. Shower curtain was also dirty. At least new pics. were on the wall now and new carpet & bedding and... More

I stayed at this hotel during a business meeting at the convention center. The rooms were clean and very comfortable. They didn't offer a complimentary breakfast, but it was right next to the convention center which was a plus

Only seen the staff upon check in. They want it to appear to be an upscale hotel. It's not. Room was filthy. Carpet, chairs, bathroom floor, trim...... I moved the nightstand forward to look for a wall plug.....mistake! It appears this room hasn't been properly cleaned since the early 60's! Beyond gross! (And I'm not a neat freak.....it's just that... More

Our convention stay was very enjoyable even though the hotel was under repairs from recent storm damage. All the staff we came in contact with were extremely friendly and helpful. Were working their legs off, especially those who helped out in the convention hall! Rooms were very clean and comfortable beds. Great pool, liked how had a outdoor and indoor... More

Overall average experience, aging hotel but overall clean and service was competent. Double beds were on the small side and short, I couldn't imagine a tall person sleeping on them. Easy walking distance to springs, bath houses, all historic and downtown attractions.

Had great stay, the hotel is located within walking distance to bath house row, shops, restaurants, art gallery's, and much much more. Staff is friendly, food is good and the rooms are very comfortable. I will be returning and staying at the Austin.

Well, it was not our first choice by far. I have two big problems. 1. ALL plug in outlets were BEHIND furniture! Here it is 2013 and everyone had phones to charge, iPads to charge... And we had to move a refrigerator, tv armoir, and the nightstand. I am not kidding!! ( Thwre was one in bathroom... where you should... More

I had my wedding reception and my wedding night suite booked here in November. The service was extremely friendly and I felt so welcomed. My reception was better than I could have ever dreamed and our suite was just beautiful! The manager and staff of the hotel went above and beyond to make my night one I would always remember.... More

Got a coupon from hotsprings.org so I got this room at a reasonable rate. When I got there, the desk clerk was nice but didn't tell me ANYTHING about ANYTHING. I had to figure out where to park, where my room was located, where the pool was located, etc. I got into the elevator to find my room along with... More