This was our first stay at this hotel. The hotel is outdated a bit and needs some work. There is no pool and the WIFI was HORRIBLE. It really didn't work at all, and if it did.. it would be very slow and then stop working after 1-2 minutes. So that was the worst part of this hotel. The staff... More

We stayed 4/12-4/14 at the Smokyland. It was great. I booked using a phone number I found the Gatlinburg website,and didn't know it was a central number,the person taking the call booked a room and didn't mention it wasn't Smokyland. I arrived there and was told they didn't have my reservation,she called the number I had called and found out... More

The rates are to high for the type of rooms you get the wifi is spotty at best the hot tub doesn't work most of the time the beds are small as heck and the pillows are hard as bricks and the poll is small and full of ducks. The staff would leave for 12 hours at a time so... More

Stayed the weekend here and I have to say that Smokyland has some of the cleanest rooms we have ever stayed stayed in. Extra clean bathroom, and the king bed was very comfortable. Staff was very nice. In the center of town so you don't have to drive anywhere if you don't want to. Only thing is, is you can... More

room smells bad,threshold broken had to kick door open every time we entered,not enough staff, we were sent to another room to get our pillows for ourselves, no ice because of cold weather,wifi didnt work, clothes rack fell when we hung our clothes, jacuzzi was deafeningly loud with no cover on the return, it sucked my finger into it and... More

On our first trip to Gatlinburg we really did not know what to expect. When trying to make our motel reservation there were so many motels listed that I really didn't know which one to pick. I knew that we wanted on in the center of town so we could walk to most things. I selected the Smokyland Motel because... More

We loved this hotel the staff were nice and the rates were good. We were in the heart of downtown and didn't need to drive anywhere the 4 days we spent there. Almost everything was a 10 min walk away. Next time we go to Gatlinburg we will be staying again.

We booked a room here thru Book It and had changed our reservation dates with the smokyland staff weeks prior to our arrival and even confirmed the weekend before hand. Well after driving 6 hours the office staff tells me that they have no rooms avaiable and dont even have us on the list. Had they have been the least... More

My husband and I as well as many of our friends have stayed here for years. Let it be known we will not stay there again. Very dirty, some got there at 3:30 and had to wait 4 hours for a room. Booked months ahead of time and did not get our rooms. Staff rude and very unprofessional. Don't clean... More