The Edgewater Hotel (Gatlinburg, TN) - Hotel Reviews

Address: 402 River Rd, Gatlinburg, TN 37738

Phone Number:

Region: United States > Tennessee > Sevier County > Gatlinburg

Amenities:

Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #18 of 88 hotels in Gatlinburg

Price Range: €

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: Redefining your Smoky Mountain lodging experience! A multi-million dollar renovation is complete, designed with you in mind. In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, spectacular mountain views, on site restaurant, year round swimming and front yard trout fishing are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more less

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369 reviews from our community

See which rooms travellers prefer - 76 traveller tips

Amanda B

Southern Indiana

1 review

1 helpful vote

“We have stayed here for 8 years, and it is going downhill...Will not return”

Reviewed 16 May 2013

We recently stayed at the Edgewater Hotel for the eighth time because in the past it was always a great experience. However, this time was much different. We will not be staying at the Edgewater in the future because of the treatment we received while there. The front desk agent who checked us in acted very irritated by us and... More

Was this review helpful? Yes 2

Problem with this review?

Thank you for your review regarding your recent stay. We pride ourselves on our customer service and I apologize that you found yourself in an unpleasant situation during your visit. Should you decide to give us another opportunity when you come back in the fall, I'm sure you will not be dissappointed. Please feel free to ask for me personally... More

Linda S

Cincinnati, Ohio

“Great spring getaway.”

Reviewed 15 May 2013

My husband and I and our son and his family spend a weekend in the Smoky Mountains. We like to hike so we wanted to stay near the park entrance. We chose the Edgewater Hotel because of its location. Great choice. It was off the main road, which was good; but you could walk to everything. I liked the sound... More

Was this review helpful? Yes 1

Thank you for your review of the Edgewater Hotel. We appreciate your staying with us and are glad you and your family had an enjoyable time. We hope to see you again when travel plans bring you back to Gatlinburg and the great Smoky Mountains. Best Regards, More

Pam B

Shelbyville, Tennessee

2 reviews

“Mothers day gift from husband.”

Reviewed 13 May 2013

Stayed in king suite on 8th floor best view of all Gatlinburg and mountains. Planning another trip in September. Usually stay at Clarion but too many hidden fees. Very clean and rooms are a good size. Highly recommend.

Was this review helpful? Yes

Thank you for your review of your Mother's Day visit to the Edgewater. I'm glad you had a pleasant stay in one our suites. I agree they do have a lovely view of the mountains and downtown Gatlinburg. We look forward to serving you again when future plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards. More

cassyk

ohio

Senior Contributor

32 reviews

4 hotel reviews

Reviews in 4 cities

8 helpful votes

“Fun girls getaway”

Reviewed 12 May 2013

This was a very nice place to stay. Close to everything but still in a quiet location. It was very clean and was exactly as advertised.If we ever went back to Gatlinburg this is where I would stay again.

See 8 more reviews by cassyk for Gatlinburg

Thank you for taking the time to comment on your fun getaway. We appreciate your positive remarks and look forward to seeing you again on a future visit. Best Regards, More

kytraveler7999

Grayson, Kentucky

Senior Reviewer

8 reviews

5 hotel reviews

Reviews in 2 cities

3 helpful votes

“Very Pleased”

Reviewed 6 May 2013

Wonderful Hotel! Our room overlooked the river and was extremely nice. We were with a group of kids that were there for the Smoky Mountain Music Festival. All the kids enjoyed the heated pool and the game area. The kids went through alot of towels, all we had to do was notify the staff and they were right there with... More

See 3 more reviews by kytraveler7999 for Gatlinburg

Thank you for your reveiw of the Edgewater Hotel. We are glad that your stay was pleasant and agreeable. We appreciate your business and look forward to a return visit when your travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards, More

Kym1998

Knoxville, Tennessee

2 helpful votes

“Great Location!”

Reviewed 11 April 2013

Great Location and Awesome access to everywhere in Gatlinburg!!! We walked everywhere to help with parking in Gatlinburg. Free and covered parking. Kids loved pool area. Great breakfast with a lot of healthy options. Would recommend to everyone!

Bibbigins

Contributor

13 reviews

7 hotel reviews

Reviews in 8 cities

5 helpful votes

“Nice hotel”

We stayed in this hotel in May 2010 and again in March 2013. Both experiences were good. During the most recent stay we enjoyed the heated pool, the temperature was comfortable, even though it was only in the 40's-50's the two days we were there. The rooms were clean, beds comfortable, and the employees courteous. Parking is not so great... More

See 3 more reviews by Bibbigins for Gatlinburg

Thysworld

Washington, DC

9 reviews

Reviews in 6 cities

“What a great long weekend!”

Reviewed 8 April 2013

40 members of our family met at the Edgewater April 4-7 and had the most amazing time!! The accomodations were good, and the catered dinner the evening of the 6th was well turned-out and delicious. Everyone at the hotel was very accommodating and willing to help any way possible. The children in our group were well entertained with the pool,... More

See 2 more reviews by Thysworld for Gatlinburg

reddytravel

Cleveland, GA

11 reviews

“Best location in Gatlinburg!”

Reviewed 7 April 2013

Let me start by saying that Gatlinburg is very crowded and "touristy", but if you are going to go to Gatlinburg - then this hotel is the best. First, it is within walking distance to all major attractions (aquarium, skylift, space needle, and all Ripley's attractions, trolley stop), plenty of restaurants, and it is directly on the river. However, it... More

See 6 more reviews by reddytravel for Gatlinburg

Thank you for your review of the Edgewater. We appreciate your comments and look forward to a return visit the next time your travels bring you back to Gatlinburg and the Great Smoky Mountains, More

Justin N

Jasper, Alabama

“It's Wen't Down Hill”

Reviewed 31 March 2013

I don’t think we will be staying at The Edge Water again. We haven’t stayed here in about 7 years and it has went down hill. We arrived at your hotel to find no parking that my crew cab truck would fit in, your staff help me in one parking place and I couldn’t get out on one side and... More

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The Edgewater Hotel Reviews, Gatlinburg

The Edgewater Hotel

369 reviews from our community

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