Everything was wonderful and everyone was pleasant and helpful except for the woman running the breakfast. She was the laziest staff member I encountered during out entire trip! My fiance and I spent two nights so we witnessed this same poor service two days in a row: she spent most of her time in the back room, coming out every... More

The motel staff was pleasant. The motel was very clean. Even though the room was dated, the cleanliness will bring us back. The bed was very comfortable. We were in town for a weekend getaway and a friend recommended this motel. We will be back. We stayed in a King room. No smoking.

This was our third stay at the Best Western Twin Islands and once again, we were not disappointed. If you are looking for fancy, this is not it. But if you are looking for clean, super convenient location, friendly staff, comfortable beds and pillows, and a unique setting, this is it. I love how the river goes around the property... More

There is nothing that I can say that makes this hotel stand out above any of the other hotels I have ever stayed in. The room we stayed in was comfortable and fairly well maintained, but did not leave a lasting impression. The hotel has a very good location for those that are staying in Gatlinburg and want to be... More

The Rooms Were Very clean, beds were comfortable,loved the creek outside watched ducks and people catching fish. the kids loved the playground, the staff was very friendly. Not easy to turn left out of hotel. Walking distance of everything.

You really don't have much choice where to stay and all the hotels in the area are about the same. The beds were ok, had refrigerator. the staff was friendly could only stay there three nights as the room was booked for someone else later, This was the norm in the area we spent a week and stayed in three... More

We stayed in a king-sized bed room on the river. The room was awesome. The service at the front desk was impeccable! The hot breakfast was extremely good and much better than most hotels we have stayed at. The hotel is located right at the aquarium and it is within walking distance of several worthwhile things to do. The bed... More