We recently stayed at the Gatlinburg Townsquare Summer Bay Resort using an Interval Int. exchange. I have been using timeshare exchanges for over 10 years and this was the worst experience I have ever had. The front desk/check in staff were the most rude and unhelpful front desk I have ever encountered. Specifically, Becky has no business dealing with the... More

We were enticed to go to Galinburg on a Summer Bay promotion for 5 days 4 nights. When we arrived our room was old and smelled horribly musty so I asked if that was the only room choice we had. The check in clerk was nice and suggested another room. We found that the heater in that room didn't work,... More

So many problems to list...this is a run-down hotel trying to pretend it's a resort: 1) Upon our arrival, very first thing was to get locked in the room because the deadbolt got stuck; also the TV remote was broken and only 3 channels came in on the cable; maintenance did take care of these - but.....don't they check these... More

Had storms during week they did not keep up with cleaning up around pool area, one girl was cleaning the pool out herself! They do not provide bathroom or kitchen supplies...The studio room is designed terrible...A/C blows right on you when trying to sleep. Can't see the TV while sitting on couch, had to rearrange the room to watch TV... More

we went down to gatlinburg for the summer bay resort presentation. I hsould have realized this , since it was free. The room was big , the carpet was moldy ,and nasty.When we walked in it smelled moldy ,like a basement, and there was a big draft in the door.Uncomfortable all nite , either too hot or too cold. The... More

The Gatlinburg Town Village Inn is a small run down hotel across the street from the Gatlinburg Town Village Resort. This is not a hotel that you can book a room or pull up and request one. This is a run down hotel used only for marketing the Resort. This is where you will stay if you sign up for... More

Me and my husband bought some timeshare this pass April, we were under the impression that we were purchasing property at the Gatlinburg Town Square Resort at least that is the propery we were shown durning the tour. Which the contract said at 74 dollars a month.So we tried to book an owners stay which they say was free at... More

Thought it wouldnt be that bad to do a little 90 min seminar, but let me warn you these people are crazy. They will not take no for an answer. They want you to sign your life away while you are there financing $28,000or more! They called us liers because we told them we couldnt afford the monthly payment! They... More

Just returned. Had a 2 bedoom suite. Very clean. Beautiful view. Well stocked kitchen. Jacuzzi in king size bedroom. If you are in a studio...you get what you pay for! Thoroughly enjoyed and will take the family back. More