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All 88 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5
915 Westgate Resort Rd., Gatlinburg, TN 37738
Hotel amenities
Westgate Smoky Mountain Resort
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59%
Ranked #25 of 88 hotels in Gatlinburg
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994 reviews from our community

Traveller rating
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    212
    121
    91
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Families
526
 
Couples
231
 
Solo
3
 
Business
12
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Atlanta, Georgia
1 review
2 of 5 stars Reviewed 17 June 2013 NEW

My husband and I stayed for 2 nights. Never again at any Westgate. We did not go for the "tour". Were not told the room does not get cleaned. Were not told the waterpark is extra. Don't be fooled by the picture of the studio room on the website. Our studio was a cave - the bed pushed against the... More

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Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW via mobile

We were excited to spend the night here. We did not realize we would be on top of a mountain (no deck with rocking chairs to even enjoy the view- you have to pay for the whole unit to get that) also with flights of stairs to climb. No pool close by- there are only two for 800 units. You... More

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See 3 more reviews by Litesleeper for Gatlinburg
Hodgenville, Kentucky
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 June 2013 NEW

I'll start off with the good....the resort is in a really good location between Gatlinburg & Pigeon Forge. It was very convenient to use the Trolley to go to Gatlinburg also. The resort is very nice & does have a nice water park....but it does cost extra! The rooms were nice, but like other reviews...the walls are not sound proof... More

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Erlanger, Kentucky
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 13 June 2013 NEW

I thought this would be a great place to take my grandkids for a vacation not to far from home. Checking in with children we were just ready to get to our room,after a 4hr trip no and to hear of every pitch on there "Time Share" finally told them just give me key and at that time was told... More

Was this review helpful? Yes 3

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2 reviews
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2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 13 June 2013 NEW

Seriously!!! If you are looking to relax, forget about this place. If you are looking for North Disney, this is the place. The resort grounds are very nice; however, when we arrived to check in, the entire resort lost power and they told us to come back in a couple of hours. Great, where do I go? I do not... More

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WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review
14 June 2013

Thank you for your review. We're glad that you found the resort grounds nice. Unfortunately, there is not much we can do when the power goes out. However, there is a convenient trolley that can take our guests to Gatlinburg and back. Our apologies about the service you received at the restaurant. We will review this with management, as we... More

Shelbyville, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

This was our second stay at this resort.. Unit was very nice and the kitchen was equipped with basic kitchen needs but the unit was on a lower level so there were steps to manage with two seniors in our family. Also the pull out sofa was extremely uncomfortable to sleep on---very thin mattress and lumpy metal springs. The resort... More

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WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review
14 June 2013

Thank you for taking a moment to review your return trip Westgate Smoky Mountains Resort & Spa. It greatly pleases us to know you found your unit very nice, enjoyed the kitchen, shuttle and trolley service. We appreciate your suggestions, as we are always looking to improve. Thank you for visiting, and we look forward to seeing you again! More

Somerset United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 12 June 2013 NEW

Very disappointing, noisy, inconsiderate guests slamming doors, tv full on, loud kids. The final upsetting part was seeing the large cage for capturing the animals that are then driven thought the resorts screaming. The owner does not like nature just making money.

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review
13 June 2013

Thank you for your feedback regarding your stay. We are sorry to hear that you were dissatisfied on your visit. We try to curtail guests from being loud and disrupting their neighbors. We appreciate our guests and, for their safety, we occasionally will have to transport animals away from the resort. We thank you for your understanding and hope to... More

1 review
5 of 5 stars Reviewed 11 June 2013 NEW via mobile

My husband and I took our (nearly) one year old for his first little getaway and stayed at this resort. Although the room we stayed in wasn't very toddler friendly (sharp corners on furniture, block stoop in front of the fireplace), it was a very nice room with lots of little extras. Also the staff brought us a playpen and... More

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WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review
13 June 2013

Thank you for sharing your feedback. We are happy to hear that you were able to spend quality time with your family and make use of the amenities offered by the resort. We are pleased to hear that our staff brought a playpen and a highchair for your son. We strive to provide excellent customer service and look forward to... More

Montgomery, Alabama
1 review
4 of 5 stars Reviewed 11 June 2013 NEW

This was me and my husband's first trip to Gatlinburg, TN and Westgate was good. However, our room was far from the parking lot, so at night we would have to wait until security drove us close (not in front of) our room door. The timeshare presentation sales consultant was offensive to the point where we nearly walked away from... More

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WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review
12 June 2013

Thank you for taking a moment to review Westgate Smoky Mountains Resort & Spa. We're glad that you and your husband enjoyed the condo and the balcony and would definitely stay again. Please accept our apologies regarding the presentation. We will share your thoughts with our management, as we are always looking for ways to improve. With our beautiful views... More

Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 10 June 2013

Enjoyed my stay here. Room was nice, big balcony, clean. The on site restaurant I thought was very good and reasonable when compared to the local places. The only draw back to staying there is the very hilly terrain. I know it is in the mountains, but someone like my mother in law with trouble walking would not be able... More

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See 4 more reviews by Chuck A for Gatlinburg
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review
11 June 2013

Thank you very much for your review of Westgate Smoky Mountains Resort & Spa. It greatly pleases us to read that you enjoyed your stay here and found it a very nice. Being in the majestic Smoky Mountains makes for some beautiful views off the balcony. We do offer a shuttle that currently runs every 15-20 minutes for your convenience.... More

 
 
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Additional Information about Westgate Smoky Mountain Resort

Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Hotel
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Gatlinburg
#21 Family Hotels in Gatlinburg
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
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