This resort is ideally situated close to a Smokey Mountains National Park entrance and just up the hill from the strip. Once we figured out how to bypass the traffic on the main road through Gatlinburg, we were even happier. I had hoped for a balcony that faced the mountains, especially when it became clear it was going to rain... More

We were staying here through timeshare points so it was a free stay for us with a small housekeeping fee. It would not have been our first choice of hotels, but it served our purposes. Staff responded promptly to a concern about our room door sticking. The outdoor pool was not open yet, but the indoor pool was very warm.... More

We exchanged through Interval for a week here at the Town Square. We had a one bedroom unit (116A) lock-off. First impression was really good, especially after reading some of the other reviews. Located a few blocks from light #8 and very centrally located just off 441. We arrived before the 3pm check-in, but received a parking pass for the... More

I can't say for sure about the value, since we were there for a free stay. We really enjoyed our time there though. It was very spacious and clean, plus the gas fireplace was a nice touch. We really enjoyed the indoor pool, it was soo warm in there, despite being kind of cold right outside. The biggest complaint I... More

I stayed at Gatlinburg Town Square Resort for a girls trip during the off season (March 2013. It was very quiet at night and just a few blocks off the parkway. We had a two bedroom condo with two baths and a full kitchen. The room was clean when we got there and we had no complaints with staff. During... More

We visited as part of exchange through interval. We had to pay extra to get into phase 2, $30/night, although they we too full to let us stay in phase 2 creekside which I would have preferred. Anyway, there were several things broken in the unit. Some we asked for help to fix and service was prompt, some we just... More

We visited the resort the first week of December 2012 and had a wonderful time.....the place was lovely and staff friendly. We had a two bedroom/2 bath condo and it was so nice and very clean. When you passed some of the staff, they always spoke and smiled. If we had questions, they were quick to help. If there was... More

The stay was booked using RCI exchange program, Dec 21 thru 29. Consisted of my family (wife, son-n-law, daughter, granddaughter & I) our room was 403 in Phase I building. I believe most RCI guest stay in Phase I. I was somewhat concerned because of several negative reviews, however except for some negative issues, overall it was a pleasant stay,... More

I stayed with GTS 28 Dec thru 4 Jan 13. We had a one bedroom condo. I was very concerned after reading some reviews, but I am so glad that I booked this condo. The furnishings are as nice as I have had in the 15+ yrs of spending New Years in The Smokies. Our condo had a creek outside... More