I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that someone found out your room number. To prevent this from happening again, my team is currently reviewing safety and security policies. I appreciate you bringing this to our attention. I hope that you will contact me directly, at foa@extendedstay.com, should... More

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room was not satisfactory. To prevent this from happening again, my team is double checking all appliances before rooms are sold. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to... More

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we were unable to accept your reservation. Please accept my apology. In response to your feedback, I am continuing training with my desk clerks to improve guest experience. We continually work to improve our hotel, so I really appreciate your... More

On behalf of entire Extended Stay America team , I would like to thank you for your feedback and for staying at our hotel In Fairbanks during your recent relocation to the area. It is very much appreciated. I am glad we were able to provide you necessary comfort during relocation which can be very hectic. We believe that pets... More

I received a copy of your review, and wanted to take a moment to personally respond. The event you described is not acceptable, and I sincerely apologize for your experience. Unfortunately, we have little control over the type of businesses located near us, and the events that may transpire there. Knowing that, we do keep a watchful eye on our... More

Thank you for taking the time to write a review of your stay at Fairbanks Extended Stay America. I'm glad that you are feeling better. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your visit did not go as planned and you were not satisfied with our property. To prevent this from happening again, my team is working diligently to correct these issues and improve our guests stays. We continually work to improve... More

Thank you for your review of you recent stay at Extended Stay Deluxe-Fairbanks . We are at  Extended Stay hotels  believe in providing Clean , comfortable  rooms and  safe environment for our guests as well as employees alike.  We are glad that  we were able to provide the same to you .We are thrilled that you commended our staff for the service they... More

Thank you for your review of you recent stay at Extended Stay Deluxe-Fairbanks . We are at  Extended Stay hotels  believe in providing Clean , comfortable  rooms and  safe environment for our guests as well as employees alike.  We are glad that  we were able to provide the same to you .We are thrilled that you rated us highly and commended our staff... More