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Phoenix Inn - Vancouver

2.5 of 5
12712 South East Second Circle, Vancouver, WA 98684
Hotel amenities
Phoenix Inn - Vancouver
Ranked #13 of 26 hotels in Vancouver
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98 reviews from our community

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Traveller rating
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    33
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Date Rating
Valley Glen CA
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 11 May 2013

This time, I'll start with the good and end with the, well, poor. Here we go: The people working the front desk as well as the van driver (free trip from Portland -- PDX -- airport on the Blue Line) were genuinely nice. Smiles, caring, all that good stuff. One of the morning clerks even almost tripped getting to the... More

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Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
21 May 2013

Thank you very much for your feedback. I appreciate that you took the time to let us know both how we did well and how we perhaps could have done better. I assure you all comments good and bad help us to reevaluate the service and product we offer to continuously strive for the best. I’m so glad that we... More

Ritzville, Washington
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 May 2013 via mobile

We stayed here in May 2013 while traveling on a business trip. We booked it on Hotwire on a "Secret 3 Star Hotel" for an unbelievable price of $52/king bed for two. It was an amazing value and stay. We thought the rooms were clean - however a little mold on the high ceiling bathroom. The rooms were very spacious... More

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See 2 more reviews by Lynn G for Vancouver
Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
6 May 2013

Thank you so much for taking the time to write about your experience with us. I'm glad you enjoyed your stay and I hope next time you're in the Vancouver area you'll stay with us again. Hopefully when you stay next you'll get to see new carpet in the guest rooms as we're working very hard to get that completed... More

Victoria
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 25 April 2013

I have stayed at this hotel several times before and it is always a pleasure to come back. The service at the front desk is first class. This time I had ordered some merchandise be sent to the hotel and held for me until my arrival. It was waiting for me when I arrived along with a bif smile. The... More

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Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
30 April 2013

Thank you so much for your kind words. I'm very glad to hear you had a good experience and I'll certainly pass on your comments to the rest of our staff. We strive to provide a great experience to all our guests, but it's people like you who truly make it a pleasure. I hope you'll come back and see... More

Seattle, WA
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 April 2013

Used Travelocity to find this hotel and got a good deal on a king room. The room was quite large, with a separate living room area with sofa, tv, desk, microwave, and fridge. The bed was very comfy and the room was not very quiet. A motor noise coming from the bathroom when the fan turned off. The complimentary buffet... More

Was this review helpful? Yes 1
Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
30 April 2013

Thank you for your feedback. We really appreciate any comments given by guests, good or bad, as it offers us a chance to revise how we do things. I wish I knew the room you were in so my engineer could look at the noise coming from the bathroom. I can assure you he works very hard to attend to... More

Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 April 2013

I stayed her over spring break because the rate was on the lower side with the amount of nights we were staying. The lobby has been updated if you can over look the odd wall paper of red woods behind the front counter area. Our room was located on the first floor when we checked in (early) just had enough... More

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Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
4 April 2013

Thank you so much for taking the time to review us. All comments are helpful for us to constantly evaluate the service and product we are providing. I’m sorry to hear you thought the forest scene behind the desk was odd, did you happen to find Sasquatch? We move him around daily as a fun “Where’s Waldo” type game for... More

Victoria, British Columbia, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 April 2013

Found this hotel using Travelocity and got a great deal on a king room. Not sure if I was upgraded, but the room was quite large, with a separate living room area with sofa, tv, desk, microwave, and fridge. The bed was very comfy and the room was very quiet. We had the complimentary buffet breakfast in the morning, which... More

Was this review helpful? Yes 1
Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
4 April 2013

Thank you so much for taking the time to review us. It’s so nice to hear that you enjoyed your stay. We try very hard to offer a product and service that guests will enjoy and want to return to. Thank you for your comment regarding the omelets. We periodically do a taste test and review all our food items... More

Yakima, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 20 February 2013

So I had always though that this hotel was fairly decent. Well from first glance its great but as the stay progressed many things started to really irk me. First off no cookies like they promised on the website. When I asked why they said because "little kids take too many" (cant you just tell them not to?). Second I... More

Was this review helpful? Yes 1
Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
25 February 2013

I'm very sorry to hear that your stay was less than satisfactory. As mentioned previously over the phone the cookies are not something that we keep out 24 hours a day as you can imagine we would go through quite a few. This is an extra amenity we put out for a certain time period because we thought it would... More

Denver, Colorado
1 review
4 of 5 stars Reviewed 13 February 2013

I had never stayed at a phoenix inn before, but the experience was great. Their breakfast buffet was very good with a change of menu daily, we were there for 6 nights. I liked the fact that the pool was open 24 hours for adults, but kid time was limited, this enabled me to use the hot tub without kids... More

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Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
15 February 2013

Thank you so much for your wonderful comments. I'm glad to hear you enjoyed your stay. I'll pass along this feedback to my staff as it's always nice to hear what our guests thought about the hotel. I hope if you're back in the Vancouver area at all in the future you'll stop by and stay with us. Thank you... More

Eugene, Oregon, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 19 January 2013

We stayed here in 2011 and thought it was fine. Good value, not fancy, but comfortable. What happened? This Phoenix Inn now desperately needs refurbishing--peeling wallpaper, stained bathroom ceiling, rusty sink drain, tattered kitchen counter. The room door rattled whenever a guest used the exit to the parking lot. The desk didn't care enough to ask how things were at... More

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Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
21 January 2013

Thank you for your feedback. First of all I'm very sorry the front desk didn't inquire about your experience. One of the things that I love to boast about is our staff and I'm sorry you didn't see them at their best. I can assure you we do our best to maintain a clean and friendly hotel but you're correct... More

Kirkland
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 January 2013

This all-suites hotel is located on Mill Plain Blvd in Vancouver WA, just across the Columbia River from Portland OR. The rooms are large and nicely furnished, and have a good desk and work chair for those late-night emails. The lobby and breakfast area are large, with some homey furnishing touches (like bookshelves on either side of a gas hearth!).... More

Was this review helpful? Yes 1
Melinda W, General Manager at Phoenix Inn - Vancouver, responded to this review
16 January 2013

I'm so glad you enjoyed your stay!! We have some of the best guests that stay at our hotel! An update for our patrons: new hallway carpet, guest room carpet and flat screen tv's! Please look for these changes over the next few months. Thank you. More

 
 
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Additional Information about Phoenix Inn - Vancouver

Also Known As:
Phoenix Inn - Vancouver Hotel
Phoenix Inn - Vancouver Hotel Vancouver
Phoenix Hotel Vancouver
Address: 12712 South East Second Circle, Vancouver, WA 98684
Region: United States > Washington > Vancouver
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 26 hotels in Vancouver
Price Range:
Hotel Class:2.5 star (2.5*)
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Phoenix Inn - Vancouver
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