I've stayed in dirtier hotels, I've had worse experiences, but I don't think I ever had a scare that I experienced at this extended stay. I believe I paid about $300 for a week at this hotel. We arrived at our room and noticed that musty, gross smell that a lot of poorly run extended stay hotels have. This hotel...
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Please let me first apologize for the scary experience that you had and I am happy to hear that everything is OK with you and your health. I would also like to mention that neither me nor my Assistant knew of this until now. We do care very much about this property and what happens. I sincerely wish that you...
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Although clean, you get what you paid for. Well priced; simple beds, nothing compared to home. Internet connection was slow. Maybe because is for extended stay and it doesn't have all the amenities of a regular hotel, it is what it is. Front desk folks could use a little more smile and attention when treating guests.
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Thank you for your response and critique. It is very much appreciated. We are working with our front desk more to give service with a smile. I hope that everything went well during your travels and the I would also like to wish you and your family a Happy and Safe Holiday Season.
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Decided to stay here for the night because we got a discount and only paid $30 for a night. BIG MISTAKE! We arrived around 11:30 pm. The office closes at 11:00 pm and there is a sign stating to use phone next to door and follow directions. I picked up the phone and a man comes up beside me and...
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I would like to begin by apologizing for the security personel that appeared to be yelling at you. I spoke with that employee about your concerns and he assured me that he did not mean to lead you to believe that and he would like to apologize to you. He just wanted to let you know that he was on...
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I'll be returning in September for my 3rd stay here.I had a problem on the first stay with a refrigerator that hadn't been defrosted in months, apparently, but I just put it in the shower overnight and it was fine in the morning, Minor problem with Internet e-mail connectivity the 2nd time, but self-resolved after a pleasant but unproductive conversation...
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Thank you for your response. I am happy to hear that with every stay, you notice a change for the better. Since your first stay, we have received the larger refridgerators, I hope that you had the chance to expierence those.
I look forward to your next stay. Please call the hotel directly, in advance so that we may give...
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This is the third year I have stayed in this hotel during my trip to the United States. It is an extended stay hotel so it doesn't have all the services of other hotels, but for what they charge, the rooms are clean and comfortable!
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Reviewed 9 August 2009
The Staff and I would like to Thank you for your kind review. The next time you are in the area, I hope that you will choose us again.
Best Wishes,
Shelley
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My daughter and I were on our way home to Valdosta, GA, when our vehicle broke down. Unfortuantely, it is not a quick fix and the mechanics recommended Suburban Exteneded Stay. After reading reviews here I was EXTREMELY SKEPTICAL. I am a clean freak and can not tolerate rude employees. Upon check in, desk clerk was superb. Very friendly and...
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I would like to thank you for your kind comments. It is very much appreciated. We have tried really hard to turn things around and give a better impression and your comments will help us alot to show guests that we are not as bad as our comments.
You are very much appreciated and when you are traveling in the...
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Upon arrival at hotel the desk agent was outside with two other guys smoking and not friendly. The room was a big joke " nasty ". The kitchen range was broken alone with the fridge. The bathroom had mold all over it. Toilet did not flush and no one was able to help me. On Saturday my child woke up...
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I would like to take a moment to apologize for the problems that you had while staying with us back in April. Rest assured that your comments do not fall on deaf ears. All employees have been warned and are on notice. This type of activity will not be tolerated. Thank you for letting us know. Also, I would like...
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Don't stay here. It is very dirty. We should have left.
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Thank you for your review. A guests perspective is the only way we will know if we are doing something right or wrong. We are taking into account all that you mentioned and will do our upmost best to turn things around and make it more of a pleasant place to stay while remaining economical.
Thanks again
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First this is a MOtel, NOT a HOtel. Next, this was a FILTHY room. The dirtiest I've ever encountered...ever, and I will attach pics to verify. Rooms are only "cleaned" once a week, whereas daily at other Suburban Extended Stay's, and you have to PAY EXTRA to have your room serviced more often. WHAT? We weren't provided the Queen room...
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I would like to thank you for bringing to my attention the expierence that you had while staying with us. May I reassure you that we are doing everything we can to make this an enjoyable expierence. It is because of guests like yourself that we become aware of problems. We appreciate guests perspective. Thank you again and out hope...
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I am very impressed with the Suburban Extended Stay Hotel of Jacksonville / Baymeadows. I came here and stayed for a week and everything was great...including the service, the room, the price and even the parking. The staff was friendly and went out of their way to help me in any way they could. My bathroom had a malfunction and...
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Reviewed 18 August 2011
Wanted to thank you for both your great review, but most important the opportunity you gave us to serve your lodging needs! Thank you for that honor!
We are so pleased to know that are staff and room was up to your standards! We take pride in our work and we're thankful that it showed!
Please come back and see...
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18 Reviews
93 Reviews
