A recent business trip took me to Jacksonville and I chose this hotel due to proximity of my meetings. The hotel is approx 20minutes cab ride from the airport. Check-in was fast and the desk clerk was very welcoming - great customer service at the start of a stay is so important - well done Hilton Garden Inn! I had...
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This hotel is a great place to stay in Jacksonville - especially if you're on a business trip. They have great amenities, such as fresh cooked-to-order breakfast, a modern fitness center, a business center with 2 printers, and the best cookies in the world :).
I first stayed here when it first opened years ago as I was there for...
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Reviewed 8 July 2009
Ok, not exactly a king, but the Hilton Garden Inn does make do with what they have. Not bad but not 7 star quality. Still I loved my stay here. If you ever had the urge to go rent a room in Jackson, although you live IN Jackson, Hilton Garden Inn is the place.
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Mr. Dello P
Thank you for your feedback at our hotel. We truly appreciate your business and want you to know that we will be working hard to help you "live like a king". If I am ever in Jackson I will definitely check out the Hilton Garden in you recommended. Thank you again for staying with us and we...
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I was in town for 1 night on my way out of the state and decided to get a hotel in the Jacksonville area. I chose a Hilton property. The Hilton Garden Inn is connected to the Homewood Suites at this location and it is very welcoming when you pull up. The staff was friendly and my room was nice...
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Dear 247hardworker,
I am so happy to hear that you enjoyed your stay at our hotel. I will definitely share with our staff your experience! Thank you again for staying with us and we look forward to seeing you in the future!
David Shoshan
General Manager
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I've come to not expect much except a clean bed from most hotels nowadays, but I was pleasantly surprised by the attentive customer service I received throughout my stay. I stayed two nights, and we hosted a family reunion in one of their meeting rooms. From the moment I walked in, harried, with too much luggage and my three year...
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I would like to thank you very much for taking the time to write about your experience staying with us! We share all of our comments with our staff and management team. We do appreciate your feedback and hope that you will visit with us again soon!
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Was promised that before my next stay they would satisfy the problem of dumpster clanging during the wee hours of the morning...as the dumpsters are emptied...as civilized people are sleeping. Or at least a room that doesn't overlook the dumpsters. Staying again the 16th. We'll see.
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I would like to apologize for the inconvenience you experienced by being woken up by our dumpster being emptied. I am contacting our vendor to ensure that they move our pickup times to a more appropriate hour since we are a hotel with many guests sleeping. Thank you so much for staying with us and once again, please accept my...
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It is 1:15 AM on a Sunday night, and we can hear heavy bass club music from a bar across the street. We are on a high floor so I can imagine it is extremely loud on lower floors. Management told me they were calling the police an hour ago, but music is louder now. Funny to read the reviews...
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I do apologize for the inconvenience you experienced with the noise during your stay with us. I would like to assure you that we are continuing our practice to notify our local law enforcement regarding the nightclub noise. I will also be forwarding your comments to our sheriff's office contact as all comments are logged by them. they are trying...
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The hotel is new and very nice. The staff was good and loved the homemade cookies they have every evening. Perfect snack after a days work. I don't like that they charge for parking...this is not a major downtown city hotel but not a big deal. Also I did not find the bed comfortable despite adjusting the comfort knobs on...
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Thank you so much for taking the time to give us your feedback! I'm glad you enjoyed your stay...my apologies for the parking charge, however, since we are in a downtown location, the parking garage does not belong to us. Thanks again for your comments and we hope to see you again!
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We stumbled across this hotel by accident, but we turned out to be quite pleased.
The price was very reasonable. On a Sunday evening we were quoted a rate of $89, but our membership in the Canadian Automobile Association (I feel certain that AAA also applies) dropped the price to $79.
The room was very comfortable. I especially found the...
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Thank you so much for taking the time to provide feedback on our hotel! I am so glad that you enjoyed your stay! We hope to see you again soon!
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The property is newer and nice. I like the Mediterranean design with the pool being in the courtyard of the building. Housekeeping was nice except for multiple people asking about are you checking out late every 20 minutes after regular 12pm checkout time. I asked the front desk staff for a few things and if it required thought they seemed...
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Thank you very much for taking the time to share your experience at our hotel. I have shared your experience with our manager's and staff as we appreciate feedback, both positive and negative, in order to help us with training and improvement of our guests' experiences. I do apologize for the inconveniences that you experienced and hope that upon a...
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174 Reviews
263 Reviews
