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Homewood Suites by Hilton Jacksonville Downtown/Southbank

3.0 of 5
1201 Kings Avenue, Jacksonville, FL 32207
Hotel amenities
Ranked #37 of 132 hotels in Jacksonville
4.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    15
    5
    11
    1
    0
Date Rating
Pam G
Tallahassee, Florida
1 review
3 of 5 stars Reviewed 3 February 2012

While this hotel is a nice property and conveniently located to downtown venues, it is right next to I-95 on one side and railroad tracks on the other. When we saw the orange earplugs on the nightstands in the bedroom we know there would be a noise issue and there was. This is very unfortunate as the room and lobby... More

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K N
Hilton Head Island
Senior Reviewer
9 reviews
3 helpful votes
5 of 5 stars Reviewed 24 January 2012

First, the staff at this hotel were excellent!! All were more than accomodating. It was a girls trip and 8 of us went. The staff helped us find places to go, took pictures for us, and even helped us with our luggage. I couldn't have been more pleased!! The 2 bedroom suite we were in more than accommodated us. The... More

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JetsMan
New Jersey
Contributor
17 reviews
7 helpful votes
5 of 5 stars Reviewed 12 January 2012

Recently stayed there on a business trip. The hotel is very well kept and shares the building with the Hilton Garden Inn, they being in a separate wing. Across the plaza is covered parking free for hotel guests. The Front Desk and check-in employees are extremely pleasant (Amy) and recommended a great restaurant in the area (bibi's). The rooms were... More

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klh0376
Titusville, Florida
Reviewer
5 reviews
8 helpful votes
5 of 5 stars Reviewed 10 January 2012

We stayed here for a Saturday through Monday to come see the Bucs play Jacksonville and this was the perfect location!! Close to EverBank Field and also right across from the riverfront where there was tons of dining!! We ended up driving to the riverfront but I would recommmend taking the water taxi. We had some last minute guest come... More

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Knw72
Senior Reviewer
8 reviews
1 helpful vote
5 of 5 stars Reviewed 5 January 2012

Very nice Homewood. Provided easy access to the river front entertainment district. Stayed with two kids 9 and 11. Walked across bridge to enjoy all Jacksonville Landing has to offer. About a one mile walk. Very clean and easy access off the highway. More

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lasvegasjunkie
Columbus, Ohio
Senior Reviewer
7 reviews
8 helpful votes
3 of 5 stars Reviewed 4 January 2012

My husband and I are regular hilton property guests. My husband travels weekly for work so we have earned diamond status with the hilton honors program. Therefore we are very familiar with what to expect from different types of properties. We booked a suite at this homewood for our trip to the Gatorbowl game, our first trip to Jacksonville. First... More

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MollySlucher
Orange Park, Florida
Reviewer
5 reviews
3 helpful votes
3 of 5 stars Reviewed 3 January 2012

We decided to attend a New Year's party near by so we wanted to give Homewood's another try, since we were hoping things had changed since our last visit. We started booking our weekend getaways in a near by hotel, to avoid the staff (and the last experience we had) in the Homewood's but this time we thought it was... More

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jttf
los angeles
Senior Reviewer
10 reviews
4 helpful votes
3 of 5 stars Reviewed 8 November 2011

this homewood suites is adjoining with hilton garden inn through a hallway. the breakfast at hilton garden inn is so much better. i stayed there for two nights. the first morning the breakfast was basic, but the waffle machine did the job. the next morning the waffle machine was not put out, i asked the chef about it, and her... More

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Jacque Conley, Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
10 November 2011

Thank you very much for taking the time to provide your feedback on your recent stay with us.I do apologize for your disappointment with our Homewood breakfast experience. We are constantly striving to improve and all comments, positive and negative, help us to accomplish this. I am reviewing our breakfast layout as we must be consistent with the Homewood brand's... More

bigboofer
naples, fl
Senior Reviewer
8 reviews
5 of 5 stars Reviewed 18 October 2011

Coming from the north on a weekday finding it was a small problem with traffic and many side street that are at angles to other streets. If you are going to visit spend some time on the maps and it will make things much easier. Once you find it, you have to check-in since your room key is your parking... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
2 November 2011

Thank you for taking the time to provide comments of your stay with us. I am very pleased to hear that you were offered a quick and efficient check in and were happy with your room and all the staff you encountered. I do apologize that you found it difficult to locate the hotel. Again, thank you for your feedback... More

JDinTLH
Beach, North Dakota
Contributor
11 reviews
7 helpful votes
4 of 5 stars Reviewed 5 September 2011
3
people found this review helpful

We also stayed here the night of September 4. I checked in and encountered the front desk clerk chowing down on her sandwich. I guess I was expecting too much that she would put her sandwich away quickly, and then greet me cheerfully, but no. She looked up, finished chewing, and said, "Yes??". Ummm, here to check in. "You must... More

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Jacque Conley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review
2 November 2011

Thank you for taking the time to share your comments regarding your stay at the Homewood Suites Jacksonville Downtown Southbank. Please accept my sincere apology for the treatment you received from the front desk clerk. Your feedback is vital in our continued effort to grow and improve as we strive towards outstanding customer service. I have shared your concerns with... More

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