The riverfront is the best location in Jacksonville.. but that's like being the tallest of the 7 dwarfs. On to the hotel it isn't bad but its not a Hyatt property either, the lobby had a stale water smell and the rooms were sort of dated. In the past when I stayed at a Hyatt it was always a good... More

From the moment you walk in, you are greeted with friendly smiles. Professional yet friendly front desk staff, waitresses in the restaurants, and helpful bellboys. The room was spacious and clean with great amenities. Elevators are available without waiting. Restaurant food is fantastic. Bed is heavenly (they must use a high quality mattress!). Just overall fantastic experience.

The location on the river is what makes this hotel special. The rooms are what I would expect of Hyatt, and the Terrace Restaurant offers very good on-site dining. The made-to-order omelets for breakfast were consistently excellent!

This is an older hotel. It is in serious need of refurbishing. However, it's in a great location, just steps away from the Landing. My reservation clearly requested a king bed, but I was provided with twin beds instead. No mention of this was made by the clerk at check in.

Check-in was super easy, extremely friendly front desk staff. Room was clean, roomy and ready early. The riverfront view was amazing, especially at night. Dolphins in the St John's river was an added bonus. All meeting rooms, dining rooms and party room was all clean, and roomy to meet all needs. We will definitely return for future visits to Jacksonville... More

We stayed here, along with about 40 other family and friends. We booked a junior suite (that was all that was available) so we could entertain those who came from all over the country. The sad news is the junior suites have no views--in fact there are no windows! The two adjoining rooms have a window that overlooks the roof.... More

My buddy & I stayed at this beautiful hotel last weekend for a concert. It's just blocks from the best bars Downtown, The Florida Theatre, Metro Park & the arena. Make sure you pay the extra $$$ & upgrade your room to river view; you'll be glad you did. Also, if it's not too much get the breakfast package as... More

My daughter and I had travelled to Jacksonville in the earrly hours of morning. We arrived between 4:30 and 5:00, however when we got there I was told I had to wait to check in until 7:00 and this caught me by surprise, as I had spoken to resevationist twice before arriving and they assured me I would be able... More

I can't say enough about the service the staff provides. I recently held a meeting at the hotel and they went above and beyond to take care of our every need. They made the planning the easiest I have ever experienced. The rooms are well appointed, check in and out was a breeze, oh and did I mention the staff!... More