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All 84 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5
4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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67%
Ranked #45 of 84 hotels in Philadelphia
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263 reviews from our community

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Kissimmee
Top Contributor
75 reviews 75 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

Clean rooms, nice hotel and a very approachable and friendly front desk staff. We stayed here during the US Open at Merion which was an obviously busy week. The hotel lobby staff was so friendly and Jack was great to ask local questions to! I highly recommend. Rooms were clean, they even brought two more luggage racks when requested. 8th... More

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See 3 more reviews by surferjoy1 for Philadelphia
York, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

The building and rooms are pretty ordinary, but it was clean, the price was good, and the staff were helpful. Free parking and free wireless added value compared to other nearby hotels. I stayed at this hotel for a personal trip, but stayed on the executive floor after finding a last minute deal. This executive lounge is smaller than others... More

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See 3 more reviews by betsy_carroll for Philadelphia
Fort Myers, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 June 2013 via mobile

Spent 5 days in Philly, rented a car and this was a great location as they did not charge to park. Very close to downtown yet far enough outside to avoid the very high prices. Great staff, very helpful. Would return.

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Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 5 June 2013

that they are in the hospitality business. I had reserved a block of rooms for weekend guests. The lack of attention to my guests was frankly embarrassing. Not only did some members of the staff not assist guests in very basic hotel functions (helping with luggage, supplying bed linens, making up rooms when requested), they seemed surprised to be asked.... More

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Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
8 hotel reviews
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4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 June 2013

I got this decent room for a good price. It's probably not the best hotel in Philly but it is a good hotel. The lobby and building are attractive. The staff were professional and nice. The location is also very good as it is near a lot of entertainment and nightlife.

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
58 reviews 58 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 31 May 2013

I'm laughing a bit because I just read reviews after I put the title, and it looks like they are all similar. I have stayed in much nicer Crowne Plazas in other parts of the world; this hotel was a bit older, a bit more simple, and in terms of location it wasn't so close to Philadelphia as it looked... More

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Monterey, California
Top Contributor
50 reviews 50 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 30 May 2013

I stayed at this hotel a year ago on a similar business trip. Although my room was clean and the bed comfortable, I wasn't as pleased with the property as I was on my first trip. Pros: Ample parking and clean rooms, Cons: Property seemed a bit dingy, incredibly slow elevators, and below average buffet breakfast (provided for our group.)

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IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review
14 June 2013

Dear CAHeadHunter, Thank you for your recent stay with us and reviewing our property. I am pleased that you have noticed the cleanliness of our rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to apologize for any inconvenience the hotel conditions may have caused you. I have... More

Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 28 May 2013

Although our stay was comfortable, and the staff pleasant-, this hotel did not satisfy our expectations and I would assess it as a relatively poor value. In addition, a number of other people in our party had a number of issues that went unaddressed. However, there are a number of positive things about it: Location and convenience: very good, nice... More

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See 3 more reviews by CamAndPhoebsDad for Philadelphia
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review
12 June 2013

Dear CamAndPhoebsDad, Thank you very much for taking the time to share your comments online. It is nice to know that you found our location to be convenient and our bed accommodations were comfortable for you. However, please accept my apologies that you found your stay to be less than satisfactory on many levels particularly with the elevator situation and... More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 27 May 2013 via mobile

Title says it all. Just OK. Room was OK, dated and a little beat up. Nothing too memorable either way. Was on the 3rd floor, parking lot noise kept me up one night (obnoxious car alarm). And some high school trip, doors slamming, kept me up the 2ng night. We were in a conference room for 3 days which was... More

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Central NJ
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 18 May 2013

We stayed at the CP in early May 2013. The front desk staff was excellent and very friendly. The hotel was sold out and had lots of families due to tournaments in the area that weekend. The kids loved the pool. The rooms were a good size, but could use better cleaning. In one of our double beds, when we... More

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CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review
29 May 2013

Dear MBTraveller77, I appreciate the comments about your stay, they truly help the hotel as we strive for excellence. I would like to apologize for your occurrence with our Housekeeping Department. With this being said, I completely understand your frustrations with the situation you encountered at the hotel and so that you know I have addressed them with our Director... More

 
 
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Additional Information about Crowne Plaza Philadelphia West

Also Known As:
Crowne Plaza Philadelphia West Hotel
Crowne Plaza Philadelphia West Hotel Philadelphia
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Family Hotels in Philadelphia
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
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