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All 84 Philadelphia hotels »

Sheraton Philadelphia Downtown Hotel

3.5 of 5
201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Hotel amenities
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Ranked #34 of 84 hotels in Philadelphia
3.5 of 5 stars 649 Reviews
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649 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • Art museum(7)
  • Next morning(6)
  • Great location(6)
  • Room service(5)
  • Front desk staff(4)
  • Breakfast buffet(3)
  • Flat screen(3)
Traveller rating
    141
    187
    120
    103
    98
Only show reviews for Family (96) | Couples (141) | Business (180)
Date Rating
zermas
New York
Contributor
16 reviews
25 helpful votes
2 of 5 stars Reviewed 11 February 2012 NEW

I stayed here 2 years ago and it was the worst hotel experience I've had in Philadelphia. I come to Philly a few times a year and go wherever Priceline decides to put me. Last time my room was so filthy I requested a room that was slightly better. This time although the room isn't clean it is passable. A... More

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ITA_And_RE_a
Reggio Emilia, Italy
Top Contributor
122 reviews
4 helpful votes
3 of 5 stars Reviewed 10 February 2012 NEW

The beds are plush and comfy. The bathroom is regular. The carpet in our room was a bit dingy but overall it was a spacious room. I called down to the front desk a few times with questions and each time the person was friendly and helpful. The pool area on the other definitley needs to be updated. It looks... More

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Linda D
Fort Worth, Texas
1 review
1 helpful vote
5 of 5 stars Reviewed 9 February 2012 NEW
1
person found this review helpful

I have been to this Sheraton before in years past and It was a hotel, didn't really think anything good or bad about it. Well my husband and I recently had to make a trip back to Philly and booked at the 17th st Sheraton again because of our familiarity with its location. Ill tell you what though I was... More

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MELNYC22
New York City, New York
Reviewer
3 reviews
1 of 5 stars Reviewed 7 February 2012 NEW

Ugh I returned from the Sheraton Philadelphia Downtown Hotel exhausted. The night that I stayed, Teenagers were partying till all hours of the night. I called the front desk about 4 times. Finally security came up to tell the teens to quiet down...but as soon as he left they were back to there screaming and laughing. I didn't get any... More

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richardlockridge
Minneapolis, Minnesota
2 reviews
2 helpful votes
5 of 5 stars Reviewed 5 February 2012 NEW
2
people found this review helpful

this was almost the perfect hotel; great value, excellent location, nice restaurants, excellent rooms, etc. You can easily walk to center city as well as museums like the Art Museum and, like another reviewer I found the concierge staff unusually helpful; they would come out from behind their stands and ask if they could assist sometimes. and like another reviewer... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
7 February 2012

Thank you for taking the time to leave your feedback. We appreciate to know the Concierge team was helpful in all aspects. The staff do there best to deliver great guest service. We look forward to your next visit with us. Regards, More

Kathy M
Kansas City, Missouri
Reviewer
5 reviews
5 of 5 stars Reviewed 4 February 2012

I never write reviews but I feel I must. The hotel is great. Very clean, staff is great. The best part of my stay was the concierge. They are great. The best was Mary Mastrobuoni. Hands down she is the best. Any question I asked she had an answer. As far as the directions to get any where in the... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
7 February 2012

Thank you for your feedback. We will be sure to thank Mary among her Peers on a job well done. We are making a great headway in regards to service. Our team here have great passion for what they do and it shows in regards to your stay. we look forward to having you back with us again in the... More

WillinNYC
New York City, New York
Reviewer
4 reviews
7 helpful votes
4 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I have stayed at this property more than 10 times over the past 10 years, which takes us back to before it was a Sheraton. I understand it has gone through changes in ownership over the past decade. The current management has done a lot to upgrade the property and improve service. The rooms are better maintained, some appear to... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
4 February 2012

Thank you for your feedback. We appreciate your loyalty to the hotel with all of your visits throughout the years. We will continue to make great new changes now in 2012 and 2013. We look forward to having you with many more years to come. Regards, More

LewNY
New York
Contributor
17 reviews
9 helpful votes
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I periodically go to Philly and I always love to stay at this hotel. It's clean, quiet, and modern, and is reasonably priced. It is also easy to get to. More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
31 January 2012

Thank you for your feedback and thank you for your loyalty. We appreciate you. Regards, More

Shanta S
Fairfax, Virginia, United States
1 review
5 of 5 stars Reviewed 29 January 2012

My friend and I are wrapping up our weekend Philadelphia sightseeing trip with our 4 children, ages 9-13. We have been staying at the Sheraton Hotel in Downtown Philadephia and have been extremely impressed by the staff at this hotel. In particular, Mary Mastrobuoni, the concierge in the hotel lobby, yesterday morning, helped us to plan out our entire day.... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
31 January 2012

We thank you for taking the time to issue your feedback. we will be sure to thank Mary among her peers in regards to the great service she issued you. Thank you for staying with us. We look forward to your return. Regards, More

M K
Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 28 January 2012

I recently had the opportunity to stay at this hotel while staying in Philadelphia and was very impressed with all aspects of my stay. The room was very clean and comfortable and the food was excellent.I needed information on several ocassions and found Mary, Chris and Jimmy at the Concierge desk to be very knowledgable and helpful. More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
4 February 2012

Thank you for staying with us. We appreciate your feedback. We look forward to having you back with us in the near future. Regards, More

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Sheraton Philadelphia Downtown Hotel Also Known As

  • Sheraton Philadelphia City Center Hotel
  • Sheraton Philadelphia
  • Sheraton City Center Hotel
  • Sheraton Hotel Philadelphia
  • Sheraton Philadelphia City Center
  • Philadelphia Sheraton
  • Sheraton Hotel Phila
Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103

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Sheraton Philadelphia Downtown Hotel
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