This is my 4 th trip to NYC and enjoyed the historic hotel and good location. Unfortunately no upgrades but I booked through Expedia and certainly no exceptional customer service. We had no view of city but we did have hot water and good water pressure. Wifi was intermittent but was able to play around and keep resetting.

I was in NY for just one night, and they upgraded me to THE WINSTON CHURCHILL SUITE!! OMG. I felt just like Princess Diana for 24 hours. It's a once in a lifetime experience, a huge suite with a massive foyer featuring a herringbone patterned floor & original plaster details. There is a huge dining room off of the foyer... More

This was my family's first time in New York and the Waldorf Astoiria made it everything we hoped it would be and more. My wife and I were initially in a room at the back of the hotel which had noisy air con extractors just below the window. We asked if we could be moved and this was no problem.... More

From the first time our family ever stayed at the Waldorf 30 years ago, we have loved every Gorgeous Suite, the top shelf service, how the staff makes us feel so welcomed, the in room dining experiences (especially Breakfast In Bed), the Lovely Lounge and the most memorable stay being the Royal Suite which there are no words to describe... More

I don"t believe that we can stay anywhere else in Manhattan after our short fabulous stay at The Waldorf Towers. I am planning a trip back just to once again enjoy the delightful experience that left us feeling that we were on a mini vacation with all the pampering and fabulous treatment that we received we haven't stopped recommending the... More

We lived in Manhattan for many years, and were returning to the city for a conference. We decided to stay at the Waldorf, for the history with the hotel, and its midtown location. We stayed here 6 nights, and our family of four was very pleased with our suite in the Towers. I took advantage of an upgrade offer at... More

WOW! We are Hilton Honors Diamond members, and booked a suite at the Waldorf on points for my friend's bachelorette party. Upon check in, we were immediately upgraded to a suite in the Towers, and all I can say is that it was absolutely beautiful! The service was like no other we have received. The staff were all friendly, professional,... More

I was fortunate enough to stay 3 nights at the Waldorf Towers. A truly world class hotel with first class service, rooms, location and 'feel'. The Waldorf Towers have effectively managed to provide the modern day hotel experience whilst retaining the old world charm and glamour of yesteryear. A must do!

We thoroughly enjoy staying, in particular at the Waldorf Towers, where we stayed several times over the years. The hotel, with its classic style and antique furniture is just perfect. We noted some of the upholstered furniture might need replacement, but overall it is an excellent place to stay, when celebrating something special.