Had booked 2 King Size Bedded rooms for 2 nights. When we arrived we were told there were no king rooms available and we were put in twin bedded rooms. We asked to change for the second night, which they did, but made us change rooms without help. Manager was courteous, but it didnt help our feeling of us putting... More

This is a great location and the rooms are excellent. we got a rooms at the last minute and the staff and front desk were quick and very pleasant. The room is quiet and very nicely appointed. The good news is Mrs. Helmsley's dog is not really the owner so it has really not gone to the dogs!! More

Nice enough hotel, but room had leftover soap and wrappers in the dish, a fair amount of mold in the bathroom grout and staff that we're more interested in themselves and swapping stories and gossip than serving their guests. I'm hopeful that it will be a great property in the future, but it has a ways to go at the... More

Stayed here for Thanksgiving with my wife and a further party of four adults. This Hotel is in a great location on 42 st close to Grand Central, Times Square, Central Park and so on. The Hotel offers excellent accomodation, the rooms are clean and spacious, and offers excellent reataurant facilities, we ate breakfast out each morning at a small... More

It's a bit risky to stay at a hotel undergoing a major renovation since there's always the chance you will end up in one of the old rooms. The Helsmley is a NY classic, named after developer Harry Helmsley. But, let's face it, the Helsmley name is no longer a positive, and the hotel is being rebranded as a Westin.... More

If you want a place that's value for money, in a brilliant location that's clean & friendly then look no further than The New York Helmsley. We stayed for 9 nights and found that the room and bathroom were of a good clean standard with a good selection of TV channels and wi-fi as standard. The Concierge is very knowledgeable... More

I just stayed at the Helmsley on business. I'm pretty loyal to Starwood, so when I checked out the SPG site, I found a really great deal for this hotel - $239. Too good to be true, and sometimes, you get what you pay for. I don't think I've ever been as disappointed in a hotel as I was with... More

We were assigned to the unrenovated part of the hotel, apparently there is a part that has been renovated and those are the pictures on the hotel website. That was NOT our experience. They should shut this place down until they finish their remodeling-- the old rooms are disguisting, from the carpet to the furniture, you did not want to... More

Stayed for 3 nights in January. Front Desk check-in took some time even though they were not busy. Rooms are dated from the late 1970's and in desperate need of renovation. Bathtub was clogged and I was standing in water each morning while I showered. Heat was out for several hours one night. TV reception was non-existent, every channel was... More