While everyone's interpretation of "Sanctuary" is different, we strive to provide all our guests with a truly unique experience that is tailored to their specific needs. In the end...creating a Sanctuary of their very own. Attention to detail and genuine service is our focus and we hope that everyone has the opportunity to experience this. Thank you once again for... More

Thank you for posting your feedback of your experience with us. I'm happy to hear that you also enjoyed your stay with us the second time around. We look forward to having you as our future repeat guest and hope that your visit with us is always enjoyable. Many people like yourself love that fact that we offer complimentary breakfast,... More

Thank you for posting your comments on tripadvisor.com We love when guests provide us with feedback. It is utilized as a tool to continuously improve the services that we provide, as well as acknowledgement when we are doing something right. Our goal is to always provide the best services possible, as well as create a memorable experience for the guests.... More

Thank you for sharing your experience with us on tripadvisor.com. I'm happy to hear that you have become a "fan" of us. It's great when guests take the time out of their busy schedules to express their appreciation for the efforts that we make. Like you stated, we are steps away from Times Square. However, through our grand entrance, we... More

I'm glad that we were able to provide you with a stay that felt like home. That is truly one of the biggest compliment that anyone can give. We make every effort to maximize the use of space in our rooms and the design is inspired to create an atmosphere that is both inviting and warm. Along with the S.T.A.R.... More

Dear Holidayexpert1, I am sorry that your stay with us was less than perfect. Feedback like yours, present us with opportunities to make adjustments and continually improve. We apologize for the miscommunication with your payment. Rest assured, that I will address these issues with my staff. Most reviewers would agree that the friendly personalized service that is provide for our... More

I am happy to hear that your visit with us was enjoyable. We pride ourselves in the S.T.A.R. (Service Tailored to Any Request) service that we provide for our guests. Creating a memorable and unique experience for all guests is our goal and it's great feedback like this one, that motivate us to continuously do better. Lucas and Freddie will... More

Thank you for taking the time to post your review of us at the Sanctuary Hotel. We have undergone numerous changes prior to your pre-opening stay. We would love for you to come back for another visit, so that you can experience the Sanctuary the way it was meant to be. We now provide complimentary Wi-Fi, continental-style breakfast, as well... More

Thank you for expressing such great feedback regarding your visit with us. We thank you in advance for your future recommendations and are glad that you enjoyed your stay with us. Best Regards, Jeremy Poon General Manager More