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Doubletree Hotel Metropolitan - New York City

4.0 of 5
569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
Ranked #272 of 433 hotels in New York City
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2,119 reviews from our community

Traveller rating
    425
    827
    460
    237
    170
See reviews for
Families
285
 
Couples
586
 
Solo
156
 
Business
425
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Palo Alto, CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

I was booked into this hotel for a last minute business trip when all the other hotels my company normally reserves were completely booked. I was very pleasantly surprised. My room was immaculate and spacious by Midtown standards. It was well lit and very quiet with a view of the Chrysler building. It was very conveniently located where I could... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed 24 May 2013 NEW via mobile

If you rely on Internet for work or even rely on it for keeping in touch with friends this hotel is not the place to stay. $16 a day!!! That's cynical. In the last year I have been to Vietnam, Sri Lanka, Thailand, Cambodia and never once had to pay for the basic human right which is the Internet. Other... More

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Wantage, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

My first time in a Doubletree. Booking in at reception was good - the receptionist was helpful and the welcome felt genuine. The location is superb - directly across the street from the office! And in Midtown just above Grand Central. But there are no coffee/tea facilities in the room - not even a bottle of water. Free WiFi is... More

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See 3 more reviews by VacatEd for New York City
Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

Comfortable bed, nice bedding, good shower and very nice towels. The room was quiet (something I've been told is rare in New York). Close to midtown New York attractions and the subway. My only complaint was the lack of lighting in the room. Of course, the cookies are delicious!

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See 3 more reviews by Sharon C for New York City
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
24 May 2013

Sharon C, Thank you for taking the time out to give such a wonderful review about our property. It was our pleasure to have you here with us. I will be sure to share your comments about the room lighting with our Engineering Department. We do hope that you consider staying at our property for future visits. Thank you for... More

NE
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW

After staying at the Doubletree in Times Square just a few months earlier we had high expectations for our stay here. This DT fell flat. Nothing that would keep us away if we have a good deal - just nothing special. Their car valet attendants seemed disjointed and out of sync with each other. Arriving on a busy Saturday night... More

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See 10 more reviews by seven32009 for New York City
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
24 May 2013

Dear seven32009, Thank you for staying with us at the Doubletree Metropolitan. I am very sorry that my team and I did not meet your expectations of service. I will make no excuse for the poor level of service with which you were provided , but can assure you that your comments have been shared with the Front desk staff.... More

Kalamazoo
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

Great location for visiting Midtown attractions. The only negative is a minor extortion program being foisted on visitors who want to check baggage. A $2 fee per bag is demanded for IN and OUT service by the baggage handlers. Front desk staff simply ignore it all. Asians are charge even more: $5 per bag.

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See 8 more reviews by Patrushka-2010 for New York City
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
23 May 2013

Dear Patrushka-2010, Thank you for sharing your comments with us . They are appreciated and duly noted. I am happy that you are pleased with our location and enjoyed your time in NY . In reference to baggage fee, there is a $2.00 baggage fee ( $1.00 in and $1.00 out per luggage) . I can assure you that this... More

La Quinta, California
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

Stayed for 4 nights at the hotel. Hotels rooms are small (but most are in NY) but they were clean. We got free breakfast at the hotel but found also the best bagel place right behind the hotel on 3rd. But the best service was calling our concierge Susan Browning a few weeks before we got into town and I... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
23 May 2013

Christie S, Thank your for taking the time out to write such a great review about our hotel. We are delighted that you had a terrific stay with us at the Doubletree Metropolitan. The amazing bagel shop to which you refer is Ess-A- Bagel, which is highly recommended. I will be sure to express your gratitude to Susan Browning .... More

New York, United States
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

Excellent location. Close to all shops on 5th Avenue. Also, easy to get to theater district. Very well maintained rooms. Friendly staff, especially bellman and front desk, which answered every question regarding city landmarks.

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Review collected in partnership with DoubleTree by Hilton

Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
24 May 2013

Dear dpelgrim, Thank you for choosing the Doubletree Metropolitan. We are so glad that you stayed with us and took advantage of our excellent location. However, I am sorry that you found that there was an inconsistency an the service provided by our staff. Your comments have been passed on to the respective department and are currently under review to... More

Oakton, Virginia
Top Contributor
82 reviews 82 reviews
17 hotel reviews
Reviews in 42 cities Reviews in 42 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

This hotel gets a very good rating because of its location else I would give it an average. The rooms are dark. The rooms are small but normal by New York standards. The parking is $55 - so be prepared. Depending on who you get the staff is either excellent or worthless. Some front desk staff can't even direct you... More

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See 3 more reviews by dpelgrim for New York City
Montreal, Canada
1 review
1 of 5 stars Reviewed 19 May 2013 NEW

This Hotel is very terrible!!! Service is very very bad and they overbook the room and you didn't get what you suppose to reserve! Please don't late check in because you have to do your bed by yourself!

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
23 May 2013

Dear Michael1668, First and foremost I would like to extend my apologies for the incovenience that you have experienced throughout your stay. It is evident that we failed to meet your expectations, and also our goal to make every guest 100% satisfied with our service. your concerns are taken very seriously and please be assured that I have communicated your... More

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Hotel Summarization (Beta)

What travellers say

  • Great location(81)
  • Times Square(51)
  • Very clean(49)
  • Subways stations(47)
  • Grand Central(27)
  • Rooms are small(14)
  • Cafe next door(13)
  • Really nice(11)
  • King size bed(9)
  • Very good(8)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#133 Luxury Hotels in New York City
#240 Family Hotels in New York City
Price Range: €€€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Metropolitan Hotel
New York City Doubletree
Doubletree Metropolitan
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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