I gave my husband a trip to NYC along with attending the Mets/Cubs game (go cubs!) as his wedding present from me. He has never been to NYC before, so I wanted to make sure we were centrally located and could do lots of sight-seeing. We loved the Grand Hyatt! The staff was great and helped us figure out the... More

Second time in this hotel. Primarily because of the location and my corporate pricing. There were no bed side lamps in my room and it took 3 days of continuous talking to the front desk to get an answer that it will stay like that. No bed lights because they are broken and they are back ordered. No suggestion of... More

Great location,Very welcoming on arrival. Hotel is clean and smart,handy for all the attractions . Room was well spaced out and comfortable,plus wifi was great valve for money.Grand Central Station was next door to catch train all over New York

A caveat up front - when I say decent value in the title it's only because I was paying my company's corporate rate, which is admittedly almost one half less than the standard room rate for the room we had. But, putting that aside, we like this hotel for its convenient location, fast elevators, recently renovated rooms, and the service.... More

Hotel has very welcoming, accommodating staff. Room was contemporary with a creative division between the bedroom and desk/work area with TV to accommodate both. Room was very clean, great shower/bathroom, with exceptional housekeeping. Left running shoes and realized this after traveling to Wash DC from NYC (a first "misstep" for me) and called the hotel from DC. Yes, they had... More

I stayed at the Grand Hyatt for two weeks. Whilst the hotel has great location, this is the only positive thing I can say about this hotel. Given the price the Hyatt charges it is a disappointing experience. Considering you can negotiate a similar price at the Waldorf I would stay there in the future. Here are a few things... More

I stayed here for 3 days. From the point I entered to the moment I left, the experience in the hotel was simply, as the Americans would say, "awesome"! My flight to NYC landed early... and I was in the hotel by 0900. Jetlagged and sleep deprived, needing to get ready for a 1000 hours business meeting, I requested the... More

The hotel was very welcoming but the room was of average quality for the price. Because there was 4 of us staying in one room they did not seem to understand that it would nice to have a bath towel each. On our arrival we discovered only 3 towels and they were quick to send up some more. The next... More

The room was dirty, the service so so. Even in NY there must be better value than this. Fixtures and fittings were battered. Staff presence and bell men minimal. You expect small, expensive and noisy in NY but I have never had dirty as well. Rip off.