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BEST WESTERN Convention Center Hotel

2.0 of 5
522 West 38th Street, New York City, NY 10018 (Hell's Kitchen)
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BEST WESTERN Convention Center Hotel
Ranked #309 of 432 hotels in New York City
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450 reviews from our community

Traveller rating
    51
    200
    119
    47
    32
See reviews for
Families
44
 
Couples
93
 
Solo
32
 
Business
48
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney, New South Wales, Australia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 May 2013

We stayed here purely due to the location. We needed to be near the convention center and that was the factor which determined our stay. Rooms were standard NYC small but still well equipped. It's not the best location for tourists but it does have a convenience factor for those wanting to be near the convention center. Reception was iffy,... More

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Baltimore, Maryland, Usa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 April 2013

I booked here last minute and was somewhat Leary, but I was pleasantly surprised! Staff were really great, breakfast was equal to most other limited service hotels and I was less than 1/2 block to the Javits Center where I was working. Room though small was clean and the bed was really comfortable (some sort of memory foam). The bathroom... More

Was this review helpful? Yes 1

Review collected in partnership with Best Western

St. Petersburg, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 26 April 2013

Frankly, we were happy with the hotel. The room, while small with a king size bed, was very clean with a nice southern view of the river. If you are going to the convention center, it is a perfect location. The walk from the hotel to the theater district or Times square is about 15 - 20+ minutes. The walk... More

Was this review helpful? Yes 2
See 5 more reviews by Joseph M for New York City
kolkata
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 18 April 2013

The location was good... 10 min walk from Times Square...But the manager,reception etc were not so helpful or friendly...free internet at lobby was great...Complimentary breakfast was good...The room ,bathroom was not very big but ok...Its little difficult to get taxi here ,but overall good location..covers up for other small lapses...Enjoyed my stay here..The TV channels were limited but coffeemaker,iron,safe etc... More

Was this review helpful? Yes 1
ashburn va
2 reviews
3 of 5 stars Reviewed 11 April 2013

The hotel is 3 LONG blocks from anything. Vacant lots, trash, and minimal foot traffic added to a sense of isolation. Hotel was clean and the memory foam bed was comfortable. I regret my decision to choose "midtown west" for my bid on Hotwire.

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Providence
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 April 2013

Room small and crowded with outdated furniture. It was almost impossible to open a suitcase. Front desk staff quite rude and not helpful. Location is ok, but the neighborhood is full of parking lots and it´s quite dark and lonely during the night. Another bad NYC hotel with affordable prices.

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See 6 more reviews by Dania15 for New York City

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Washington DC, District of Columbia
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6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 April 2013

When I travel for business, I usually stay in properties located in suburban areas: big rooms, big lobbies, really, really quiet. When visiting NY to see The Daily Show taped, we stayed in a small-ish king size room on the third floor.Yes, it's across from a body shop. No, the area is not landscaped and manicured. However, when faced with... More

Was this review helpful? Yes 2
See 3 more reviews by BeachGal48 for New York City
Seattle, Washington, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 April 2013

Best Western is the place to stay if you have business across the street at the Jacob Javits Center. Roll out of bed and you are there. Even if you come for Broadway its walkable and a perfect spot between shows.The rooms and amenities are a great value for New York. Ann at the front desk is amazingly capable and... More

Was this review helpful? Yes 1

Review collected in partnership with Best Western

Lahaina, Hawaii
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 28 March 2013

This property is located near the Javits Convention Center and a few blocks away from the heart of Midtown. The staff are very friendly and helpful. They provide a breakfast each morning as part of the rate. We stayed for a week and it would have been nice if there was some variety in the breakfast offerings. It was the... More

Was this review helpful? Yes 1
See 7 more reviews by MOG808 for New York City
Los Angeles, California, Usa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 March 2013

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Was this review helpful? Yes 1

Review collected in partnership with Best Western

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Hotel Summarization (Beta)

What travellers say

  • Continental breakfast(5)
  • Times Square(5)
  • Rooms are small(5)

Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Region: United States > New York > New York City > Hell's Kitchen , Manhattan , Midtown
Amenities:
Free Breakfast Free High-Speed Internet Wheelchair access
Hotel Style:
Ranked #309 of 432 hotels in New York City
Price Range: €€€
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Brand new construction, Located a half block from Jacob Javits Convention Center. Short walking distance to Times Square, Penn Station, and other major attractions. ... more   less 
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Also Known As:
Best Western Hotel New York City
Best Western Convention Center
Best Western New York City
New York City Best Western

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BEST WESTERN Convention Center Hotel
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