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Fairfield Inn & Suites New York Manhattan/Chelsea Hotel Reviews, New York City

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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
73 traveller photos
Ranked #94 of 435 hotels in New York City
4.5 of 5 stars 239 Reviews
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239 reviews from our community

Traveller rating
    120
    92
    15
    8
    4
See reviews for
Families
42
 
Couples
103
 
Solo
21
 
Business
32
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winston Salem, North Carolina
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
“Good choice in Chelsea”
4 of 5 stars Reviewed 13 May 2013 NEW

I stayed at this Marriott property for two nights on business and was very pleased. As others have noted, the hotel is clean and well-managed. A shout-out to everyone on the front desk - uniformly friendly, knowledgable and helpful, no matter the hour or how many people were in the lobby. My room was small but that did not matter... More

Was this review helpful? Yes
See 3 more reviews by washpa for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
14 May 2013

Hello Washpa, Thank you for the lovely review! I am pleased to hear that you had a great stay with us, and found the hotel to be clean and well managed. Thank you also for your comments regarding the Front Desk staff. I cannot agree with you more, they are absolutely the best in Manhattan and I am glad that... More

Buffalo
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“Very convenient”
4 of 5 stars Reviewed 7 May 2013

This was my second time staying here and it's always a pleasant stay. The rates have seemed to stay consisten which is great. The hotel is clean and in a great neighborhood. Although parking is down the block at a garage, it's convenient and you get a great discount as a hotel guest. The staff is friendly and helpful, I... More

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See 3 more reviews by jamesonbeckwith for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
8 May 2013

Hello James, Thank you for taking the time to submit a review, I always enjoy reading guest feedback. I am pleased to hear that you enjoyed our hotel, and had a great stay with us. You are absolutely right, our location is the best. Believe it or not, many people actually request rooms with views of the yoga studio...so be... More

Paderborn, Germany
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Great location”
5 of 5 stars Reviewed 7 May 2013

I stayed here for 2 nights and had a great time in NY. Comfortable bed, good breakfast, great location, you can easily walk to many attractions (and Penn Station is also not very far). Subway is nearby as well. Staff is very friendly. There are some rooms with city view, mine was out the back... no view but very quiet... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
8 May 2013

Hello Optimus, Thank you for the lovely review! I am glad that you had a nice stay with us and a great time in New York City. You are absolutely right, we do have a great location which makes for a very convenient base for exploring the city. I am also glad to hear that you enjoyed our beds and... More

Milford, CT
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Friendliness personified!”
5 of 5 stars Reviewed 6 May 2013

Living in CT, we normally take the train in to the city (New York), go to a show or museum and return home by train at night. For my birthday treat, we decided to stay overnight at this Fairfield Inn. We were unable to bring any overnight bag items because we went to the musical "Newsies" and the Nederland Theater... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
7 May 2013

Hello Travelwaves, Thank you for taking the time to submit a review, and happy belated birthday! I am glad to hear that you had a delightful stay with us. I also hope that you enjoyed Newsies, it is certainly a great show and one of my favorites. Thank you also for your comments regarding the staff, I am pleased to... More

Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Quiet rooms, nice part of town, great breakfast.”
4 of 5 stars Reviewed 4 May 2013

My husband had a business trip to NYC, so our 3 year old and I decided to tag along. We wanted to stay somewhere close to Times Square without blowing our budget, and we thought this was a great option. We traveled by Megabus from Washington DC, and we were dropped off very close to this hotel. We were a... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Liliribs, Thank you so much for the fantastic review! I am pleased to hear that you enjoyed our hotel and had a great stay with us. You are absolutely right, our beds are super comfortable and I am glad that you had a good night's rest. I am also glad that you enjoyed the flower district, it does indeed... More

Chicago, IL
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
“Nice rooms, friendly staff, great stay”
5 of 5 stars Reviewed 4 May 2013

This was the best NYC hotel stay I've had in a while. My room was large by Manhattan standards, with space to move around, a small closet (big enough for storing clothes and a suitcase), a d desk area and flat-screen TV. And, the room and bathroom were both spotlessly clean. I had paid a little extra for a view... More

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See 10 more reviews by keithb789 for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Keith, Thank you for the great review! I am glad to hear that you had a terrific stay with us, and were able to take advantage of the city view rooms. They certainly do offer tremendous views and I'm glad you enjoyed the rooftop deck as well. I am also pleased to hear that the staff provided exceptional service--they... More

Baltimore, MD
1 review
“Mother/daughter trip to New York”
5 of 5 stars Reviewed 3 May 2013

I normally stay within the Hilton brand chain so this was my first time trying a Marriott. I must say everything about this hotel was fabulous. Joanne and Brandi at the front desk were so accommodating with everything my mother and I needed. They provided prompt service, gave us a room before the designated 3pm check out time which was... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Maria, Thank you for the great review! I am thrilled to hear that you and your daughter had a fantastic stay with us and a great trip to New York. You are absolutely right, our location is to die for and makes for an incredibly convenient base for exploring the city. Thank you also for your comments regarding Joanne... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Amazing hotel”
5 of 5 stars Reviewed 1 May 2013

We have never been to NYC so we were kinda shocked to get a large room,new and clean. As we have heard from other people on their visits to NYC the complete opposite. Rooms are excellent and the staff this hotel are amazingly helpful and sooooo nice and kind....loved it and we will back.Thank you to the staff for everything!!!

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
2 May 2013

Hello Krabbir, Thank you for the great review! I am pleased to hear that you had a fantastic stay with us. You are abslutely right, our staff is the best and do indeed make for an amazing hotel. I have shared your comments with them as it is reviews like yours that keep them energized and motivated. We hope that... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“GREAT STAFF”
4 of 5 stars Reviewed 1 May 2013

This is a simple and small hotel that has reasonable rates ( FOR NEW YORK ) but boy the service by ALL the staff was simply fantastic! I have never come across such sweet and friendly hotel staff........ THANK YOU GUYS my first trip to New York and I was not expecting people to be so friendly. The room was... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
2 May 2013

Hello Flip-Traveler, Thank you for the great review! I always enjoy reading guest feedback, and especially appreciate reviews such as yours! I am glad to hear that the staff was friendly and accommodating. We are trying to show the world that there are friendly New Yorkers! I hope that you had a safe trip back to Australia, and we do... More

Chesterfield UK
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
“Good hotel, great location”
4 of 5 stars Reviewed 27 April 2013

We spent 4 nights at this hotel in April, in a king room. As previous reviewers have said, rooms are small but this is the norm in NYC. Our room didn't have a view but was really quiet, something we have not experienced in NYC before. We paid $250 + taxes per night which was reasonable compared to other hotel... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
29 April 2013

Hello Sue, Thank you for taking the time to submit a review, I always enjoy reading guest feedback. I am pleased to hear that you had a nice stay with us and finally found a "quiet" room in Manhattan. You are absolutely right, our beds are super comfortable and make for a great night's sleep. I am also glad to... More

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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel
Fairfield Inn And Suites New York Manhattan/Chelsea
Address: 116 West 28th Street, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#151 Business Hotels in New York City
#187 Family Hotels in New York City
Price Range: €€€
Hotel Class:3 star (3*)
Reservation Options:
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Fairfield Inn & Suites New York Manhattan/Chelsea
116 West 28th Street
New York City, NY 10001
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