We knew there would be renovation here, which was only affecting the lobby, reception and external areas. We were assured they would not start work until 8.30AM, however the noise of a jack hammer on an adjacent building project woke us before 7AM. In fairness, they did say this was outside their control but offered to move us to another... More

The Palace Hotel is usually my first choice for a stay in NYC. The staff is helpful, the rooms are very nice, the location is perfect. I appreciate the helpfulness regarding recommendations as well as the qualified concierge service.

I have stayed at the Palace several times since 2008. Great location, beautiful clean rooms. EXCELLENT staff. When visiting the palace they treat you like royalty. I would not stay anywhere else when visiting NYC. My recent visit on 5/18 was during the remodeling of the lobby and entrance. Inconvenient? Maybe to some. Not me. Once again, the staff is... More

New York at The New York Palace. I visited this hotel the weekend 5/17/13. What a treat! First get over the construction comments. This only applies on weekdays. By the time my daughter and I arrived for our "Let's do New York weekend”, the construction work had stopped and wouldn’t resume until Monday morning. The entrance was decked in lights... More

Goodness knows what's wrong with the hotels location..it is very central and ideal for sightseeing..there are so many good hotels to choose from it is a difficult choice but we loved it..spent a lot of time out in the city so you tend not to be in the hotel that much but the view s were magnificent and the service... More

Just returned from a 4 night stay at the New York Palace on Madison Ave NY and despite the renovation work my wife and I had a most enjoyable time.The hotel really lives up to it's name as the room we had was excellent with loads of room as well as a kingsize bed.the hotel is situated in a prime... More

It is a complete war zone of renovation (and seemingly will be for a while). When I arrived, my room was not ready (there were no rooms ready). The lobby was a chaos of people and luggage and noise. I was sent to the business center when I asked where a quiet place would be and could not hear myself... More

I had a great stay at The New York Palace Hotel in the month of April this year. Everything related to this hotel was great. Charming, gorgeous and stunning word can be used to describe this beautiful property. Rooms, food, services, all is excellent and I really cannot fault this place at all. Our experience here was awesome and I... More

I find it hard to believe that the last person reviewing this hotel commented that this hotel was out of the way...it is in the heart of midtown between 5th and Park on Madison. I personally thought the hotel was in a superb location. There are renovation works going on which you have to be mindful of. These did not... More