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Doubletree Hotel Chelsea New York City

4.0 of 5
128 West 29th Street, New York City, NY 10001
Hotel amenities
Ranked #210 of 432 hotels in New York City
4.0 of 5 stars 342 Reviews
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342 reviews from our community

What travellers say about this hotel
  • Penn Station(17)
  • Times Square(14)
  • Empire state building(13)
  • Very good(12)
  • Friendly and helpful(9)
  • Great location(8)
  • Rooms are small(8)
  • Warm cookies(7)
  • Flat screen TV(6)
  • Short walk(5)
Traveller rating
    91
    154
    51
    34
    12
Only show reviews for Family (53) | Couples (76) | Business (75)
Date Rating
jsch3
Chappaqua, New York
Contributor
14 reviews
9 helpful votes
4 of 5 stars Reviewed 10 February 2012 NEW

I travel to NYC at least once a month and usually more and the staff at this hotel was terrific; always smiling and helpful. One of them greeted me by name every time I was came to the lobby. The rooms were certainly adequate. There was ample room but I was disappointed to find there was no built in closet... More

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pledez
Woodbridge, Virginia
Reviewer
5 reviews
5 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW

I found the staff attentive & very pleasant and the price reasonably cheap for NYC. Parking was an additional $22 down the street, if you can, avoid having to use it. Neighborhood was clean for NYC and busy, with cop cars parked down it. The hotel itself was modernly decorated, with soft beds and neat, narrow hallways. The room was... More

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meanchat
New York
Contributor
18 reviews
20 helpful votes
4 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

The lobby is intimate. The front desk staff is nice enough. They were able to supply me with toiletries which I forgot. I had booked through Hotwire at the last minute and I did not notice any lapse in service. They tried to arrange the best room available for me. The warm chocolate chip cookie was also appreciated. The room... More

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Grande2305
Contributor
16 reviews
4 helpful votes
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

I booked this through Priceline the morning I checked in. Great deal at $75! Checked in early with no problems. Rooms were definitely in the Hilton family. Modern, clean, comfortable and high tech. Wifi did cost 9.95, but so what. Heat worked nicely, but a little loud. Individual wall units. The only negative was the elevator system. There was two... More

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Peter McNamee, General Manager at Doubletree Hotel Chelsea New York City, responded to this review
31 January 2012

Dear Grande2305, Thank you for your recent stay with us. We are so glad that the hotel was to your liking and that you were able to get such a great deal! We hope to see you again soon. More

BellaAurora66
York, Pennsylvania
Reviewer
3 reviews
3 of 5 stars Reviewed 25 January 2012

Boy, it took me a long time to review - but here it is. We stayed here for our son's 17th birthday trip, to NYC - the first visit for all our children and my husband. We had an easy check-in and our room had a greatl view - and a bit of the Empire State Bldg. However, the room,... More

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Peter McNamee, General Manager at Doubletree Hotel Chelsea New York City, responded to this review
27 January 2012

Dear BellaAurora66, Thank you so much for your review of our hotel. We appreciate you remembering us after so long! Please come back soon to visit! More

debbiesdreamtrips
Tampa
Senior Contributor
22 reviews
13 helpful votes
5 of 5 stars Reviewed 22 January 2012

I am surprised by some of the negative reviews, because I had a GREAT stay at this hotel! I was in town to do work at my company's corporate office and the location of this hotel was absolutely perfect-- just two blocks from our office on 7th Avenue. This is also a perfect hotel location if you are visiting NYC... More

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ctran978
USA
Reviewer
5 reviews
8 helpful votes
2 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

We stayed here for a long weekend in September 2011 for the US Open Tennis. The rate was I think about $250 for 2 double beds. This rate was pretty high, but it was a long weekend and people probably booked ahead a while ago. We didn't stay at the hotel that much, but everything was constricted. There is not... More

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Peter McNamee, General Manager at Doubletree Hotel Chelsea New York City, responded to this review
31 January 2012

Dear ctran978, Thank you for taking the time to review our hotel. We're very happy that you found the location and cookies to your liking. We're sorry that you did not find the hotel to be to your liking during your stay and hope you will try us again on a future visit to NYC. More

LKou
Contributor
12 reviews
1 helpful vote
2 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

1) Workers at the hotel were drilling a wall at 8.00am. And, since the walls are too thin, can you imagine how nice it was? 2) There arent enough elevators, 2 actually, and stuff uses them also. Not to mention that one of the elevators were out of order twice a day: in the morning and in the afternoon. 3)... More

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Peter McNamee, General Manager at Doubletree Hotel Chelsea New York City, responded to this review
27 January 2012

Dear LKou, thank you so much for your review of our hotel. We are so sorry to that the visit was not to your liking. We strive for excellence and appreciate your feedback. We will take your review and use it to improve on the experience for our future guests and hopefully for you, next time you visit. I've shared... More

bkcarolina
Vienna, Austria
Senior Contributor
28 reviews
11 helpful votes
3 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Only two elevators for 26 floors, so be prepared for some long waits. The hotel's fine, nothing special, and the "free" wifi is only in the lobby, so you'll be paying for it if you want it in your room. This is a little deceptive. No other benes, really, so the next few nights I moved a block away to... More

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Ben R
Tysons Corner, Virginia
2 reviews
2 helpful votes
3 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

Booked this through Hotwire, at a decent rate of 130/night including taxes and fees for "3.5*" level. So I knew I was getting a decent deal, and expectations were not too high. The receptionist was very nice and there were no surprises getting checked in. The first thing, that set a fairly bad note, was that the hallway on my... More

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Peter McNamee, General Manager at Doubletree Hotel Chelsea New York City, responded to this review
31 January 2012

Ben R, Thank you for your review regarding your recent stay and are happy to hear that you were pleased with your room and the view of the Empire State Building. We use this feedback to improve our service for your next visit, and please know that we have addressed the issue with staff taking breaks in rooms that are... More

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Doubletree Hotel Chelsea New York City Also Known As

  • Doubletree New York City
Address: 128 West 29th Street, New York City, NY 10001

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Doubletree Hotel Chelsea New York City
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