Only 1 lift services the whole hotel, making mornings a bit slow. Great location, easy walk to buses, subway, Penn Station, Time Square etc. More

I would have rated this hotel much higher - the location is perfect and I have no complaints with their comfortable rooms - but the staff need to improve ASAP. I booked an overnight stay for Jan 1. At 3 am on Jan 2nd, someone slips an "express checkout" receipt under my door. Ok. Then at 9 am, I'm awoken... More

If like us you are one of the people who booked this hotel last year, you may not know that the hotel is currently in a state of transition. In short it has changed ownership from the previous owners when it was known as 'Wyndham Gardens', to interim name of 'Hotel 36', and then finally to relaunch as 'Hilton Double... More

Stayed over New Year 2011/2012 and they were full. What a time to decide to do renovations to the hotel! The restaurants, gym, roof terrance were all closed. All very inconvenient and did hear alot of the guests complaining. The rooms are very small for 4 people, and in our room one of the double beds was pushed up against... More

Possibly because the hotel is between brands - but mostly because they had not advised us that they were in fact between brands so. We had booked 3 nights a the Wyndham Gardens Hotel - fully expecting a full service hotel, with complimentary breakfast and what we got to was chaotic. The hotel was/is being refurbished, the rooms are T... More

on arrival at this hotel we quickly realised it was most certainly not the four star as advertised and presented to us through gold medal tours and sold to us by blane travel. rooms were small and aged and their were none of the facilities available to us a complimentary breakfast only complicated further as their was little or no... More

stayed in this hotel as part of a 2 week trip over christmas. the hotel was basic but was handy for getting about. breakfast was not very good, self service and not much choice. the really bad part was, we left our passports in the safe when we left as was catching a train to new orleans, to pick up... More

We will definitely stay here again when we come back to New York City. The staff were all very courteous and pleasant and would walk that extra mile to help you. We arrived early and they found a way to check us in, enabling us to get an early start on our exploring the city. The hot breakfast was great!... More

Hotel 36 was part of one chain of properties and soon will be a part of another. For now they are in a sort of limbo - down to generic black and white all-text name tags, etc. the place overall felt like that... Like they were unsure of who they were at this time. For now, the results were average.... More