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Candlewood Suites New York City Times Square

3.0 of 5
339 W. 39th Street, New York City, NY 10018 (Manhattan)
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Candlewood Suites New York City Times Square
Ranked #79 of 432 hotels in New York City
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781 reviews from our community

Traveller rating
    386
    307
    64
    12
    12
See reviews for
Families
77
 
Couples
370
 
Solo
77
 
Business
81
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
The North
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 24 May 2013 NEW

First impressions as we drew up to this hotel werent very good, however staff VERY helpful and friendly and it was no problem to them leaving our luggage at 9am. Our room was very clean and functional and plenty of room with a mini kitchen and huge fridge. Very handy area and we could easily walk everywhere. Unlike other reviews... More

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Carolinas
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

The Candlewoods Suites, Times Square is in an unusual building. There are about 30 floors, but each floor is very small. Our floor had only 6 rooms and very narrow hallways. There were two high speed elevators that got us where we wanted to go with little waiting. Our room was a very nice single room with the addition of... More

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Azusa, California
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

What a wonderful stay this was. From the minute we arrived until we left, we had hands down the best customer service ever. Anything we needed the staff helped us with nothing but a smile. We chose this place because we found a great deal on Travelocity. As soon as we arrived we had asked if they had an ice... More

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Jupiter, Florida
1 review
3 of 5 stars Reviewed 21 May 2013 NEW

This is a decent hotel and reasonably convenient. They do not have room service, a restaurant nor do they change the sheets unless asked. The most bizarre thing is their valet parking. You pay 55.00 a night...which is a bit more expensive than available lots nearby but the real issue is the bizarre way they look at taking the car... More

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San Francisco, California
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

Unlike for nearly everyone else on TripAdvisor, my stay wasn't great. Wish it had been, because the employees are such nice, friendly people. But the stay itself was pretty bad. The hotel is a giant box; dozens of floors, each with 6 rooms in a square. Starting around 8:00am, doors began slamming. HARD. It was like somehow every door on... More

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MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from the Candlewood Suites Family, First and foremost I would like you to thank you for taking the opportunity to share your feedback with us. I am saddened to hear we were not able to meet or exceed your expectations throughout your stay. I hope you would have expressed these concerns to us while you were joining us we... More

Lethbridge, Alberta
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 17 May 2013

The price is high for us (average for NYC though), but you get free cookies in the evening and a kitchenette, unlike most. I found the room to work well for the two of us. The kitchenette was really helpful and a nice break from eating out. Only issue we really had was our fridge was broken so our milk... More

Was this review helpful? Yes
See 10 more reviews by ElementTent for New York City
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from the big apple, Thank you for your kind words. I am glad to hear you enjoyed the cookies we bake for our valued guest in the afternoons. In addition we started preparing our sweat lemonade for those beautiful spring and summer days. I am sorry about the issues you encountered with the refrigerator during your stay. Please contact... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 May 2013

For the second time, awesome! It's like having an apartment when you go on vacation. VERY clean room, fridge, stove, microwave, toaster and laundry! I really can only say good things about is place! The room and bed is small but the cleanliness is so worth the suffering in wishing you had a king! Just kidding on that, but this... More

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MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from the Candlewood Suites family, Thank you for your wonderful review! I am so thrilled to hear we were able to meet your expectations the second time around. We look forward to your next booking with us and don’t forget to let us know you’re on your way. We hope to see you soon! More

Barcelona, Spain
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2013

Great value for money, excellent location in midtown Manhattan with great restaurants and diners for eating...the staff was at all time helpful and kind...clean, comfy and spacious rooms, fresh towels and sheets...in general; such a great experience....

Was this review helpful? Yes 1
See 4 more reviews by Carlos R for New York City
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from your home away from home, Thank you for your kind words; we appreciate you taking the time to share your feedback with our traveler community. I am happy to hear you truly enjoyed your stay. Our location is ideal…I couldn’t say it any better. We look forward to your next trip, until next time happy travels. More

Crawley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 13 May 2013 via mobile

If you want something plush then this is not the place for you but if you want something that's in a great location for the heart of New York City clean comfortable that gives flexibility for a great base then look no further - we came back today from a 3night stay and our only disappointment is that we did... More

Was this review helpful? Yes
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
14 May 2013

Greetings from the Big Apple, Thank you for your kind words; we appreciate you taking the opportunity to share them with our traveler community. I am glad our accommodations were to your liking and our location was ideal for your travel needs. We look forward to your future booking. Happy Travels. More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 11 May 2013

This place has all you need when in NYC. As James T has said below you can't have it all but I feel that this place ticks the boxes for me when I am in NYC. Location, comfort, pleasant staff, great value. If you have money to burn then a fantastic top end hotel may be your thing but I... More

Was this review helpful? Yes 1
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
12 May 2013

Greetings from the Candlewood Suties family, Thank you for taking the time to share your experience with us. We are always delighted to hear our guests feedback. Our staff takes that extra step to ensure each of our guest stay is flawless. We look forward to your retrn and please contact us in advance. More

 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Very clean(24)
  • Port Authority(20)
  • Great location(15)
  • Friendly and helpful(9)
  • Front desk staff(8)
  • Very comfortable(8)
  • Few blocks(7)
  • Empire state building(5)
  • Holiday Inn Express(4)
  • Kitchen facilities(4)

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#58 Family Hotels in New York City
#80 Business Hotels in New York City
Price Range: €€€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City Times Square Hotel

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