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Kona Kai Resort

3.0 of 5
1551 Shelter Island Dr, San Diego, CA 92106
Hotel amenities
Kona Kai Resort
Ranked #129 of 271 hotels in San Diego
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428 reviews from our community

Traveller rating
    134
    110
    86
    53
    45
See reviews for
Families
103
 
Couples
135
 
Solo
22
 
Business
61
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Acton, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 May 2013 NEW

We arrived on Mothers Day and my husband briefly mentioned we were celebrating my birthday the following day. We arrived earlier than the 4pm check in and the front desk clerk, Skylar, invited us to keep checking back with the hopes that a room would become available earlier than 4pm. I checked back just after 2pm where she informed me... More

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Lemon Grove, California
1 review
2 of 5 stars Reviewed 16 May 2013 NEW

My husband and I wanted a place to near home to get away from our anniversary and we wanted it to be nice to insure a pleasurable weekend. The exterior and Lobby do not belie what the rooms are actually like. We walked into our room and were immediatley hit by a very strong "musty" "moldy" smell. Since it was... More

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Escondido, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013 NEW

The Kona Kai resort is personal and excellent! Skylar went above and beyound to make our stay fantastic! I would highly recomend this hotel for anyone, the views and the location are a pleasure! Enjoy the sceenary when you are hear and the San Diego area, La Jolla is a must.

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Tucson, Arizona
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 16 May 2013 NEW

My husband and I went for a few days away from home. The location of the hotel is wonderful, but the room, buildings, etc. are seriously lacking. Mold in the bathroom, a tub that is "peeling" .. yes, it is peeling, caulking around the tub that is black and just horrible, the bathroom door with lots of water damage, the... More

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See 3 more reviews by Debbie M for San Diego
Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 May 2013 NEW

we are a young couple drove in from Vegas for the weekend. Got one of the rooms in the back facing the Marina. IT WAS AWESOME. did not want to leave. quiet walk through a grassy area with stepping stone leading to our room (164) smell the ocean air the bed was amazingly comfy. so manny fluffy pillows your head... More

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See 2 more reviews by trvlchick90 for San Diego
Oxnard, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013 NEW

I stayed in this hotel in mid May 2013. I thought it was very nice. I got a good rate for the room. I was there for 3 days. I was there in mid May, so it's not the busy season yet. My room was on the 1st floor, and the sliding door opened up to a great view of... More

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See 4 more reviews by Doughnaa for San Diego
Goodyear, Arizona, United States
1 review
3 of 5 stars Reviewed 11 May 2013

This was a celebration of our 39th wedding anniversary and check-in sets the tone for the trip. The young lady at desk was less than friendly and I didn't appreciate that. However, Skylar was check-out lady and was very friendly. Property needs updating and sprucing up. Pool is great.

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Hugh H, Manager at Kona Kai Resort, responded to this review
12 May 2013

Thank you for your review. Please accept my apologies that your visit was only so-so. While I’m happy you found Skylar to be friendly and helpful, I’m very disappointed that you had an encounter with our staff that fell short of your expectations. I would greatly appreciate a moment of your time to discuss the specifics of your experience. I... More

Kailua, Hawaii
1 review
3 of 5 stars Reviewed 11 May 2013

spent a week here in April. The location was convenient and easy to get to from the airport. Limited shuttle service from the airport if you get in later in the evening. Rooms were ok bed comfortable, nothing to write home about. Food was not great, especially the so called luau, the "kalua pork" was more like pulled pork with... More

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Hugh H, Manager at Kona Kai Resort, responded to this review
12 May 2013

Thank you for sharing your comments. Our team is extremely dedicated to using all guest feedback as a means to improve. While the hotel’s water views, peaceful setting, and lush landscaping are unique for San Diego, I understand how a resident of Hawaii may have different expectations. When you return to the area, please feel free to contact us directly... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 10 May 2013 via mobile

I decided to do a stay cation in May,2013 at Kona Kai and realized from the start it was a below average hotel by the customer service.The ladies at the front desk were not the happy go lucky and did not have a lot of smiles.They have a parking lot but charge $15 night.they rooms are hollow walls and you... More

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Hugh H, Manager at Kona Kai Resort, responded to this review
12 May 2013

Thank you for choosing our beach as the setting for your getaway. Please accept my apologies that our customer service during your visit did not match its great reputation. I would really appreciate an opportunity to discuss your stay in more detail. I can be reached at 619-819-8141 or hhedin@sdkonakai.com. We hope you can join us again soon to enjoy... More

san diego
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 9 May 2013

I have had a boat in the marina behind the Kona Kai for 25 years. We have sent hundreds of guests here over the years, and they all love it. Great water views, great facilities, and fine people. (Especially Beverly Boyd in reservations. She has been there forever!!! We have always gotten great rates through her, along with the professional... More

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Hugh H, Manager at Kona Kai Resort, responded to this review
12 May 2013

Thank you for your loyalty to Kona Kai Resort and Marina! We’ve enjoyed having you on-board for the past 25 years. If you call the hotel directly during daytime hours, Beverly will most likely be here! Thanks again. More

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Additional Information about Kona Kai Resort

Also Known As:
Kona Kai Hotel San Diego
Kona Kai Hotel
Kona Kai Resort San Diego
Address: 1551 Shelter Island Dr, San Diego, CA 92106
Region: United States > California > San Diego
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotels in San Diego
#23 Romantic Hotels in San Diego
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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Kona Kai Resort
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