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BEST WESTERN PLUS Hacienda Hotel Old Town Reviews, San Diego

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BEST WESTERN PLUS Hacienda Hotel Old Town

3.0 of 5
4041 Harney St, San Diego, CA 92110 (Old Town)
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BEST WESTERN PLUS Hacienda Hotel Old Town
172 traveller photos
Ranked #78 of 271 hotels in San Diego
4.0 of 5 stars 435 Reviews
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435 reviews from our community

Traveller rating
    137
    172
    66
    31
    29
See reviews for
Families
141
 
Couples
128
 
Solo
21
 
Business
48
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
La
1 review
“not a good experience...”
2 of 5 stars Reviewed 13 May 2013 NEW

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Review collected in partnership with Best Western

Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
16 May 2013

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Los Angeles, California
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
68 helpful votes 68 helpful votes
“Not as good as the first time”
3 of 5 stars Reviewed 10 May 2013

We first stayed at this hotel last December, and just about everything went perfect, but during our last stay last weekend, there were a few things I didn't like. During the recent stay, our room package was suppose to include vouchers for breakfast for the two of us the next morning, but it wasn't mentioned or offered. We didn't realize... More

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
15 May 2013

Thank you for sharing your recent experience! I am sorry for the two issues you experienced during this stay and am grateful you are bringing them to my attention. We get many compliments of our hotel’s cleanliness so when we find a problem it’s something we immediately take corrective action on. Your photos are helpful. With regards to your breakfast... More

EL CENTRO
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“OUR ONE AND ONLY FAVORITE PLACE TO STAY IN SAN DIEGO”
5 of 5 stars Reviewed 9 May 2013

We accidently discovered this unique hotel several years ago. It is hidden away on a hill overlooking Old Town in San Diego. We have been frequent visitors to the Hacienda ever since. The staff is helpful, courteous and knowledgeable. We are within a short walk to the main street in Old Town and all of its color, smells and food.... More

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
15 May 2013

We’re delighted you ‘accidently’ discovered us! Our proximity to the cultural sights of Old Town San Diego truly does make our location unique with many restaurants, museums and parks all within walking distance. I sincerely appreciate your compliment of our staff as well. We are known for great service, location and ambiance which are the three things that keep guests... More

Fort Worth, Texas
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Beautiful Grounds, Average Room”
4 of 5 stars Reviewed 9 May 2013

My family and I stayed here for a week. I don't have an actual complaint about the room we stayed in, just that I expected more. So, I would say the rooms are nothing fancy, just slightly above average BUT the grounds of the hotel are beautiful and the location is fantastic ! You are right in Old Town and... More

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See 3 more reviews by SharonHL for San Diego
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
15 May 2013

Thank you for naming the Best Western PLUS Hacienda Hotel Old Town one of the best hotels in San Diego! We look forward to exceeding every one of your expectations on your next visit! More

Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Finding a better hotel should be very easy!”
3 of 5 stars Reviewed 8 May 2013 via mobile

Beds were amazingly uncomfortable, staff genuinely didn't care. They didn't offer to help me and my fiancée at all with another room. Parking garage is tiny and $14 a night,free parking on street, but no guaranteed spots. Pass on this place, any price you get is not worth your time!!

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
15 May 2013

Thank you for reaching out through TripAdvisor. I am sorry you felt that the staff was not responsive to you. It’s our policy is to make every effort to place a guest in a satisfactory room, so your feedback is puzzling. We have many room types and locations throughout our property so this generally is not a problem. Please don’t... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“A winner!”
5 of 5 stars Reviewed 7 May 2013

If you ever get the chance to stay at this charming hotel, don't miss it! It manages to reach a perfect (a not kitschy) combination of modern (rooms, bedding) and traditional old San Diego decor that is simply a treat! The hotel is built on a hill, with the six buildings cascading down toward the Old Town. The rooms on... More

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
15 May 2013

Thank you for the thoughtful review and lovely photos of our fountains. It’s a real ‘treat’ for us to hear the description of our property from your eyes. We are proud of our garden like landscaping and are happy when it is enjoyed. As you suggested, I will pass along your compliments! We sincerely enjoyed having you as a guest... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Hacienda Comfort”
4 of 5 stars Reviewed 7 May 2013

My first trip to the US and I stayed at the Hacienda Hotel on referral. Overall, the hotel was well positioned next to the Old Town and even close to the airport and public transport hub. The room was spacious, the bed was more than comfortable, the linen clean and fresh, enough towels and flannels, and the shower and water... More

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
15 May 2013

We are honored to have had you as our guest during your first trip to the US! Thank you for your favorable review highlighting our location and cleanliness. We also appreciate your feedback on our internet access. It’s not something we hear negative feedback on often, especially since we upgraded our system. However, I will work with our hotel management... More

McLean, VA
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Safe, Clean & Well Located Property Close To Old Town San Diego”
4 of 5 stars Reviewed 28 April 2013

Stayed 2 nights in April 2013. Well maintained and nicely landscaped property. The property is on a hill overlooking the Main Street of old Town San Diego with more Mexican restaurants than you ever thought possible. Getting back to your room on the hill may be a workout since you are going uphill. Bed was very comfortable and firm as... More

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
2 May 2013

Thank you for making the Best Western PLUS Hacienda Hotel Old Town your base for San Diego adventures! We appreciate the thoughtfulness you put into your review. It will be helpful for guests planning travel. If you have a specific preference of room location, please don’t hesitate to ask before your next stay. Six of our eight buildings have elevators... More

Burbank, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“One day trip to Old Town”
5 of 5 stars Reviewed 25 April 2013

We traveled to Old Town Best Western by train on April 19th from Burbank, Ca. We were very happy with the Best Western. It was very clean and staff was friendly. The hotel has colorful potted flowers and plants thorough out the property. There is a courtyard between buildings with tables and chairs where we all met after dinner. You... More

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Review collected in partnership with Best Western

Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
2 May 2013

Thank you for commenting on the relaxing ambiance you experienced as our guest. We sincerely enjoyed the opportunity to serve you and look forward to that longer stay. Feel free to reach out to me through the hotel if I can assist you in any way! More

Burbank, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Old Town San Diego weekend”
3 of 5 stars Reviewed 24 April 2013

We stayed at this hotel last weekend. We traveled by Amtrak train from Burbank Ca., which was a 3 1/2 hr. ride. It was a comfortable trip and the time went by fast. We were 3 couples in town to get together m with or cousin who lives in San Diego. 2 of the rooms were ready when we arrived,... More

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review
2 May 2013

We sincerely appreciate your thorough description of your experience with us! I am delighted that everyone in your group felt welcomed and satisfied with the service, room amenities and convenient location. We are a great hotel choice for travelers who choose to visit without bringing the car. Located in the heart of Old Town, we are within walking distance of... More

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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Best Western Hacienda Hotel Old Town
Address: 4041 Harney St, San Diego, CA 92110
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#95 Family Hotels in San Diego
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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BEST WESTERN PLUS Hacienda Hotel Old Town
4041 Harney St
San Diego, CA 92110
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