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All 246 San Diego hotels »

Westin San Diego

4.0 of 5
400 West Broadway, San Diego, CA 92109
Hotel amenities
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Ranked #34 of 246 hotels in San Diego
4.0 of 5 stars 651 Reviews
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651 reviews from our community

What travellers say about this hotel
  • Very nice(15)
  • Gaslamp district(15)
  • Friendly and helpful(10)
  • Room service(10)
  • Breakfast buffet(10)
  • Horton Plaza(9)
  • Gas lamp(8)
  • Convention center(8)
  • Front desk staff(7)
  • Heavenly beds(6)
Traveller rating
    289
    220
    95
    36
    11
Only show reviews for Family (102) | Couples (180) | Business (271)
Date Rating
Delisa J
San Francisco, California
1 review
3 of 5 stars Reviewed 8 February 2012 NEW

I travel frequently and know good service when I get it. I stayed at the Westin the first week in February, 2012. The place was clean and relatively comfortable. However, the staff left a bad taste in my mouth. Each time I had a concern they listened long enough to give me a canned response, rarely answering the question that... More

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briandti
Sacramento, California
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 8 February 2012 NEW

Our 2-day stay was lovely. The room was very quiet and even had a well-engineered heavy-duty metal vent of that could be flipped to allow fresh air in through a narrow slot but then closed to exclude the noise of the city down below. The bed was extremely comfortable and everything from the glass elevators (there were also enclosed elevators... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
9 February 2012

Thank you for your review! Your kind comments are greatly appreciated and we hope that we can welcome you back to San Diego on any future visits! Claire Sanborn More

Gordondd9
Wilmington, NC
Contributor
12 reviews
9 helpful votes
4 of 5 stars Reviewed 7 February 2012 NEW

Solid Westin property in downtown San Diego. part of office complex but all functions fine. Good value if not much atmosphere but serves purpose well. More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
9 February 2012

Thank you for taking the time to write a review! We are grateful for your support and always welcome the opportunity to be of service! Claire Sanborn More

Bob E
Palo Alto, California, United States
1 review
5 of 5 stars Reviewed 7 February 2012 NEW

4 Night stay here was great. Each day room was cleaned perfectly. This room service staff pays attention to your door hanger. The Staff at the desk bar and restaurant were also great. Breakfast buffet was good and well stocked. Buffet host even did the little free smoothy thing. Bed, sheets and towels, all quality you would expect of a... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. We are grateful for your support and look forward to welcoming you to San Diego in the future! Claire Sanborn More

msoenke
Tucson, Arizona
Senior Reviewer
6 reviews
9 helpful votes
4 of 5 stars Reviewed 5 February 2012 NEW
1
person found this review helpful

This hotel is in a great location, the rooms are comfortable, and the staff is wonderfully accommodating. I arrived early in the morning and my room was all ready. I was also able to get a late checkout my last day. I had a fantastic breakfast in the restaurant. The restaurant staff was friendly and the service was very fast.... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

We understand that you have many options when selecting a hotel and we are thrilled that you chose to stay with us. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Thank you again for your review, we look forward to seeing you again in the future!... More

Karen C
Dallas, Texas
2 reviews
4 of 5 stars Reviewed 2 February 2012

I just came back from 5 days of business travel in San Diego ... I know, it's a tough life! Our meetings were being held in a location away from downtown, so the owner of our company suggested we do some pricing and scope out our downtown options. The Westin San Diego was offering a far better rate than the... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

Thank you for taking the time to share your feedback, it is truly appreciated and we will be sure to share this review with Mark. Mark is a wonderful part of our team and we are so happy that he was able to provide you with some excellent food and beverage suggestions. We hope that we can welcome you back... More

knsthompson
Dubuque, Iowa
Reviewer
4 reviews
16 helpful votes
5 of 5 stars Reviewed 31 January 2012

Great hotel, close to everything. Great home base to explore San Diego. Business oriented but only a few blocks from the water, gas lamp, and shopping. More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

Thank you so much for your review! We are glad that you were able to recognize our convenient location to everything San Diego has to offer. We hope that we can welcome you back to San Diego soon! Claire Sanborn More

dontSeattle
Seattle
Senior Contributor
26 reviews
8 helpful votes
2 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

It's very disappointing to go to a 4+ star hotel and receive less than the best treatment. When we got to this hotel, we were immediately asked for our car keys by the valet (the only parking offered by the hotel). We told the valet we would be right back after checking in to get our luggage. However, after checking... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

We are very sorry to hear your comments regarding the level of service you received during your stay and I want to apologize that our staff let you down on this occasion. While we can assure you that any neglect experienced in this instance would have been as a result of thoughtlessness rather than intent, please be assured, the issues... More

Daniel_0912
Gilbert, Arizona
2 reviews
2 of 5 stars Reviewed 30 January 2012

It was a week before my arrival and I wanted to extend my stay one more day because of a scheduled customer meeting and I was told that it could be done but my rate would jump up over $100 more and that I had to take it or leave it. I went out online and found a cheaper rate... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

Thank you for taking the time to write a review, we appreciate when our guests take the time to share their concerns with us so we can continue to improve our service. We are very disappointed to see that your expectations were not met. That is definitely not the genuine service we strive to deliver. I would greatly appreciate if... More

PetraGolding
Mission Viejo, California
1 review
1 of 5 stars Reviewed 29 January 2012

Our experience was very unpleasant at our last stay in January 25th, 2012, We careful reselect reputable hotels to stay during our business or pleasure at this occasion the Westin Hotel valet attendant took our vehicle at check in and at the time departure our vehicle was brought to us with a damaged rear bumper, we noticed immediately we requested... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
9 February 2012

Thank you for taking the time to write a review. We were disappointed to find that you had encountered damage to your vehicle. We have spoken to our valet company and confirmed they will be reviewing all available reports and video documentation to verify the cause of the damage. Rest assured they will handle the situation in the most appropriate... More

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Westin San Diego Also Known As

  • Wyndham San Diego
  • San Diego Westin
  • Wyndham San Diego Hotel
Address: 400 West Broadway, San Diego, CA 92109

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