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All 77 Boston hotels

Courtyard by Marriott Boston Downtown

3.0 of 5
275 Tremont Street, Boston, MA 02116
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Courtyard by Marriott Boston Downtown
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Ranked #72 of 77 hotels in Boston
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521 reviews from our community

Traveller rating
    39
    145
    185
    99
    53
See reviews for
Families
64
 
Couples
154
 
Solo
52
 
Business
135
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
South Pasadena, CA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 17 June 2013 NEW

The second night of our stay at this hotel, the fire alarm went off three times between 12:30 and 3:30 am. Since we were staying on the 11th floor, that made for a very tiring night. Especially since it was raining and the exit led right onto a rain soaked alley adjacent to the lobby. In the past at other... More

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Suffolk
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 11 June 2013

We were given a choice of rooms on 2 different floors. The room we had was a bit small by US standards, but was clean with a comfortable bed and nice linens. The staff were very freindly and helpful. We were celebrating our birthdays so the receptionist gave us a complimentary breakfast which was very good. The wifi worked well... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Thanks for staying with us and giving us high scores for a clean room with a comfortable bed and free Wi-Fi with strong signal. I am pleased that our staff were very friendly and helpful and recognized your birthdays with a complimentary breakfast. Please come again. More

Merrimac, Massachusetts
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 10 June 2013 via mobile

I expected much more from a Marriott Courtyard. The air conditioning did not work. We notified the front desk and asked it be fixed by the next night and it was not addressed. The towels are pathetic - thin and worn. The fire alarm malfunctioned and went off repeatedly at 12:30 am, 2:00 am, and 3:30 am. One or two... More

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Chevy Chase, Maryland
Top Contributor
87 reviews 87 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 10 June 2013

I stayed here with a bunch of buddies in May of 2013. We had a great time and the staff we extremely helpful. While it was pretty pricey, so is the rest of Boston. In the end it was worth the money, the staff were very helpful, rearranging serveral reservations so we could have conjoining rooms. The two rooms we've... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear app05156 We are delighted that our property’s location allowed you and your buddies easy access to all of your favorite sites and the best of Boston. Thanks for the positive plug for our friendly and helpful staff. Ideal location and friendly, accommodating service; you hit on two of our best features. We would welcome you back the next time... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 June 2013

Lobby is fantastic. Beautiful. Staff was very friendly. I feel sorry for them that their hard work and efforts will be overshadowed by how poorly maintained the overall building is. Beyond the lobby which is lovely, overall, hotel looks tired. Very tired. Definitely needs an upgrade. Everything seemed dark and old. Towels in bathroom were so hard and scratchy. The... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear Michelle B Thank you for your review of our hotel. You observed that the hotel lobby is fantastically beautiful and the staff was very friendly, however the hotel is in need of a renovation. I am pleased to share that the renovation is currently underway and by December 2013 we will have new luxurious bathrooms, and new mattresses and... More

Henley-in-Arden, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 June 2013

A great old building but has seen better days. I only stayed here as the other hotels in the area where full. The staff are good but the room is very dated. The TV had the worse display of any I have seen in 10+ years and was bolted to the wall in the corner and could not be swiveled.... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear NigelP99 Thank you for posting. You described us perfectly; a great old building in need of a renovation. Luckily we are doing just that. Our renovation is currently underway and anticipate that by December 2013 we will have new guest rooms with large flat screen HDTVs for your comfort. I appreciate your remarks and would welcome you back. More

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 2 June 2013

I woke up with bug bites on both wrists and knee. Thank God it was not bed bugs but I still don't know what it was. They are getting better now but that is after going from swelling to extreme itching! The room (610) was very dingy and dusty, I could write my name in the dust of the coffee... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear A M Thank you for telling us about your experience. I am sincerely sorry. After your report to management we did contact a trusted vendor immediately who thoroughly examined your room for pests. Thankfully there was no evidence of them. However, when inspecting your room we did find several items not up to Marriott’s cleanliness and maintenance standards and... More

1 review
2 of 5 stars Reviewed 31 May 2013

lobby is nice, staff at desk super pleasant, valet superb! we stayed 2 nights 27th and 28th of May. the hotel carpets are overpoweringly carnival like, the room extremely small for 2 ppl and carry ons. a bathroom shower stall?? the bathroom fixtures were rusted, wal paper was peeling.. the bed was very uncomfortable, and the pillows were the size... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear M W Thank you for reviewing our hotel during your recent family visit. We greatly appreciate your positive rating on the lobby, super pleasant staff and superb valet service. I am sorry that you were disturbed by the construction noise. We are refurbishing all guest rooms and bathrooms which when complete won't increase the size of the room but... More

Minneapolis, Minnesota
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 29 May 2013

This is in a great location - close to most things downtown. The rooms are tiny - maybe 100 sq ft plus a shower-only bathroom. The TV is next to useless - interference and signal loss made it unusable for me; it's Satellite and I was here in the middle of the storm, but still.... The staff are pleasant enough... More

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Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear wiltshs, I appreciate your review, thanks for highlighting our great location in the center of downtown and our friendly staff, two of our best characteristics! While our rooms are on the small side, they are being refurbished to maximize every square inch of space. Please come stay again and experience our new look and feel. More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2013

We stayed at this hotel on Friday May 17th for one night. After reading all the horrible reviews on this website I was nearly ready to give up my non-refundable room won on Priceline and just go book somewhere else. Well, I am glad I sucked it up and stayed here. First of all, the hotel is large and beautiful.... More

Was this review helpful? Yes 2
Cathleen W, General Manager at Courtyard by Marriott Boston Downtown, responded to this review
15 June 2013

Dear Allison M, Thank you for the great review. I am delighted that you enjoyed your recent visit. I agree with you, our historic hotel is beautiful and full of character! Our extremely friendly staff looks forward to welcoming you back the next time you travel to downtown Boston. More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Theater district(28)
  • Very small(12)
  • Valet parking(7)
  • Friendly and helpful(5)
  • Air conditioning(4)
  • Free internet(4)
  • Front desk staff(3)
  • Very nice(3)
  • Freedom trail(3)

Additional Information about Courtyard by Marriott Boston Downtown

Address: 275 Tremont Street, Boston, MA 02116
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Business Centre Fitness Centre Restaurant Wheelchair access
Hotel Style:
Ranked #72 of 77 hotels in Boston
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Courtyard Boston Downtown/Tremont Hotel
Courtyard Boston Downtown/Tremont Hotel Boston
Courtyard Boston Tremont Hotel
Courtyard Boston
Boston Marriott
Boston Courtyard

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