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All 73 Boston hotels »

The Westin Boston Waterfront

4.0 of 5
425 Summer Street, Boston, MA 02210
Hotel amenities
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Ranked #38 of 73 hotels in Boston
4.0 of 5 stars 640 Reviews
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640 reviews from our community

What travellers say about this hotel
  • Convention center(19)
  • Very nice(15)
  • Silver line(15)
  • Room service(10)
  • World trade(9)
  • South station(8)
  • Heavenly beds(7)
  • Friendly and helpful(4)
  • Front desk staff(4)
Traveller rating
    210
    240
    112
    45
    33
Only show reviews for Family (84) | Couples (174) | Business (261)
Date Rating
Crocdaddy
Orlando, FL
2 reviews
4 of 5 stars Reviewed 11 February 2012 NEW

I traveled to Boston for the first time for a conference, and brought my family so we could enjoy the city over the weekend. We were excited when we arrived at the hotel because of its location and potential views. Unfortunately, our room was on a lower floor with a limited view and we were all a bit disappointed. When... More

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AFeist
Santa Cruz, California, United States
Contributor
16 reviews
3 helpful votes
1 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Our company team traveled to Boston for the Yankee dental conference and chose the Westin because of it's convenient location. We have stayed in many Westin hotels and this one was incredibly disappointing. Why can I hear the people above us walking around? I just want some sleep. Is this the Motel 6? Oh, no that's right I paid over... More

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Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
8 February 2012

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. I am happy to share with you that we are about to implement a program that will become a Westin brand standard whereby we offer complimentary bottled water as well as bottled water for purchase in our... More

JR591011
Old Saybrook, Connecticut
Contributor
13 reviews
2 helpful votes
2 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

If you are attending an event at the Boston Convention and Expo Center and are looking for the convenience being able to walk to the Convention center without going outside--then this is the place to stay. But beyond that convenience, this hotel has really deteriorated since its opening just 5 short years ago. I have to attend a conference each... More

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Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
8 February 2012

Thank you for providing your feedback. I'm sorry you feel our service has become lackluster and unattentive and that our staff was not professional during your check in. I have shared your comments with our Department Heads so that we can improve upon our services in the future. We hope you will consider staying with us going forward since we... More

love2travel1234
Boston, Massachusetts
Senior Reviewer
9 reviews
8 helpful votes
3 of 5 stars Reviewed 30 January 2012

Just because it has the Westin name, it does not mean it functions like a real Westin - Starwood properties really needs to reevaluate this one. It is attached to a huge conference center and the crowds it gets are gi-normous, but I have satyed at this property annually since it opened (5 years...??) Unfortunately, it has gone down hill... More

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Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
31 January 2012

Thank you for your review. I'm terribly sorry we did not meet your expectations during your recent stay. I would love the opportunity to speak with you concerning your experience so that we can improve upon our services in the future. If you would like to contact me directly please call 617-532-4863. More

chacha46
granada hills,california
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

The Westin Boston Waterfront is a very nice hotel, nice beds, nice tub with dual showerhead. The hotel seems to be a bit far from the downtown area but the train station is walking distance. The only issue with that was I went when it was snowing so 2 blocks seem very far when you have to deal with such... More

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Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
31 January 2012

Thank you for taking the time to post your review. I was disappointed to read your comments regarding our staff. We pride ourselves on the professional, courteous and friendly staff we employ so I was a bit surprised to hear they were anything less. We do appreciate your feedback which will be used in our future associate training classes. I... More

DandN D
New York
Senior Reviewer
9 reviews
7 helpful votes
4 of 5 stars Reviewed 26 January 2012

If you're looking for a hotel that is within walking distance of many Boston convention centers, I think that this is an easy option. It's a huge hotel with a massive lobby and a lot of amenities contained within the hotel. Our rooms were standard with the highlights being the incredibly comfortable bed and the double-headed shower. A patch of... More

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Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
31 January 2012

Thank you for the kind comments you had for our property. We look forward to hosting you in the future. More

avetelino
Reviewer
4 reviews
2 helpful votes
3 of 5 stars Reviewed 22 January 2012

I have stayed at this hotel twice and have to applaud the helpfulness of the staff there. They were always helpful and aided me when I needed something. The hotel is pristine and the rooms are cozy. The food is way overpriced and the hotel's location is out of the way from the rest of downtown Boston. The worst thing... More

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Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
25 January 2012

Thank you for taking the time to post your review and the positive comments you had for of our staff. I'm also sorry you feel our parking fees are high but they are in line with all hotels in the Boston area. We hope you will consider staying with us again in the future. More

Traveler20161998
1 review
5 of 5 stars Reviewed 22 January 2012

Really great hotel! Very big! I was there for the pulse. More

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SightSee-ers
Michigan
Contributor
13 reviews
10 helpful votes
3 of 5 stars Reviewed 14 January 2012

The Westin on the Waterfront is a relatively clean hotel connected to the Conference Center. I stayed here this January on business - and if business called me back again I would stay here. The hotel staff was phenomenal - friendly, willing to take the time to answer a question, and just overall welcoming. (Other than the restaurant staff -... More

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Donna Frechette, Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
17 January 2012

Thank you for taking the time to post your review and for the wonderful comments you had for our staff. I was disappointed that you found our check in pods to feel contrived since we normally receive positive feedback with regard to the interactions between our guests and the Guest Service Agents who check them in. We do appreciate your... More

K S
New York City, New York
Senior Contributor
29 reviews
9 helpful votes
4 of 5 stars Reviewed 13 January 2012

The Westin Waterfront is a clean, modern hotel near downtown Boston. It is less than a 10 minute ride to the airport and you can walk to downtown very easily. The room was clean and a good size. The bathroom was clean also and featured a cool double headed shower. We were on a floor they put SPG members on... More

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Donna Frechette, Donna Frechette, Guest Experience Team at The Westin Boston Waterfront, responded to this review
17 January 2012

I would like to thank you for posting your review and providing such positive feedback. I hope you enjoyed your stay with us and will consider The Westin Boston Waterfront in the future. More

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The Westin Boston Waterfront Also Known As

  • Westin Hotel Boston
  • Westin Boston
  • Westin Boston Waterfront
  • Boston Westin
Address: 425 Summer Street, Boston, MA 02210

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