The staff was a tremendous from the moment we arrived. Monica at the Welcome Desk was very helpful, warm and friendly. The hotel is spectacular and clean, very modern. The room was spacious and very comfortable. Jennifer, the concierge was very helpful with lots of great recommendations which just made our stay all that better. My wife and i will... More

Hands down the best customer service. From the Doormasters who first greet you as you walk in to the concierge. Everyone goes out of there way to make your stay warm and welcoming. The bar downstairs in a great hangout/pre-club spot. My lady and I stayed there for a weekend get away. We reveived a welcoming email from the concierge... More

Our stay at the W hotel was amazing! The room was so beautiful and the amenities were endless. The staff was extremely helpful and friendly. The W helped make my 30th birthday one to remember! More

I was contacted prior to arrival by the concierge (Elena) in case I needed any help with my stay. I responded that I was all set and had tickets to a concert nearby. I walked onto the room with the latest CD of Lenny Kravitz playing (who I was going to see). Later my friend and I received other pre... More

I have to admit the concept of the hotel is innovative and stylish, which is why I chose to stay there. The pictures on their website show a sleek hotel with high end finishes. From the moment I checked in there was no high points. They had given us the wrong room, two queen beds, instead of one king bed.... More

Had a wonderful stay at the W while attending a nearby conference. I emailed the hotel at 10:00 AM, once I arrived in Boston and when I showed up less than an hour later I snagged my room keys from the bellman. Great service! Had a nice but small corner window room and enjoyed that. The gym was great and... More

I recently stayed at the W Boston and was throughly impressed with the entire experience. From the courteous doormen to the helpful concierge, the process was very helpful and pleasant. My room was very modern and well thought-out. I would liken my room to a model house....very pristine and well organized. There were chargers for my Ipod and Blackeberry. Even... More

I recently stayed at the W on January 14. It was a big weekend for me because I was turning 30 and wanted to go into Boston to celebrate with my friends. It was truly amazing!. The girl at the front desk, I believe the girl a the front desk was Lillian.....she was sooo helpful and nice....very accommodating staff. They... More

Modern, Cool, Hip and by far the best Starwood Experience in Boston! I spend about 100 nights per year in a hotel. In fact, spent more time in hotels so far this year than at home! We were greeted by a smiling and helpful staff. Since it was a Sunday Night, and occupancy was probably not at its highest, (and... More