We checked in 2/6/2012, 1st the heater was not working and the "charged & high-speed" WiFi was still charged and slow to no service. 2nd night, heater started to make loud noise at closed to midnight, 2 space heaters werec used to heat this 5-star hotel room, and WiFi still very slow to no signal. 3rd night, we finally switched... More

I stayed here on business because my client was also staying here. A beautiful hotel, but significantly lacking in many ways: 1. I arrived at 5pm and my room was not ready. I had to take a different type of room or wait up to an hour. 2. The hotel had gone through a recent renovation. However, the results of... More

Save your money and stay somewhere smaller, friendlier, and less cold and corporate. Yes the public rooms are something to behold with Sistine Capel style painted ceilings, but the staff at all levels are indifferent and unhelpful. The bedrooms are very dated, quite cold, poorly cleaned (look under the bed) and vastly overpriced. When I pointed out that the safety... More

Stayed here in January 2012. Trash on the room floor, bedside light didn't work, thermostat broken, fire drill at 11PM and no apology from manager to whom I complained the next morning after a sleepless night. This hotel is turning into a dump, and no one in authority cares. More

This grand old lady has a great deal of charm, but badly needs a large dollop of TLC. The hotel has an elegant old world facade and nice classical internal decor. However, the decor needs upgrading and a lot of the furnishings are badly scuffed. Its overall upkeep looks to have been neglected. It has a very tired feel. Without... More

Nice lobby and very convenient location for conferences. Rooms need a complete redo. Very good service. More

We really like this hotel cause it is a nice hotel in a central location and is dog-friendly. However, the rooms are very rough around the edges and in need of renovation. More

I'm with PeaceCorpParents on this. The staff was great but the this "grande dame" needs a serious overhaul. Heating/cooling - good luck getting this to be consistent. Noise - we could hear cleary voices in the other rooms and even people urinating. Not good. Some soundproofing would be nice. Tech aspect - I'm spoiled. You want to cater to people... More

I stayed there during the time between Christmas and New Years. The location is just fantastic as is it in the middle of everything. Had booked a superior room and was upgrading to a better room. There was a lot of confusion in checking in. The room that was available was a room with King bed (when I had asked... More