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Hilton Boston Back Bay Hotel Reviews, Boston

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All 77 Boston hotels

Hilton Boston Back Bay

3.5 of 5
40 Dalton Street, Boston, MA 02115-3123
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Hilton Boston Back Bay
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80%
Ranked #45 of 77 hotels in Boston
4.0 of 5 stars 884 Reviews
Most recent review
“Good service, great location”
4 of 5 stars Reviewed 16 June 2013
Maureen S Palm City, Florida
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884 reviews from our community

Traveller rating
    282
    404
    142
    45
    11
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Families
208
 
Couples
251
 
Solo
78
 
Business
207
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Palm City, Florida
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Good service, great location”
4 of 5 stars Reviewed 16 June 2013 NEW

You can't beat the convenience of the location, close to the convention center, the T, Copley and Kenmore Squares, Newbury St. and much more. The staff members were pleasant and helpful. The rooms were spotless and as quiet as possible for a central city hotel. A convenient Starbucks is in the lobby. The only issues I had included Hilton's dated... More

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See 3 more reviews by Maureen S for Boston
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
18 June 2013

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment our staff! I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it! I look forward to welcoming you back... More

Tampa, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Decent”
3 of 5 stars Reviewed 16 June 2013 NEW

Stayed here for four days. Upon arrival the linen on one of the beds did not appear to have been fresh. After contacting front desk it was quickly rectified . The hotel is located across from the Sheraton which is connected to Convention Center and a huge Mall. Since it rained two of the days we were there, this was... More

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See 4 more reviews by majorh for Boston
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
18 June 2013

Thank you for taking the time to post a detailed response of your experience at the Back Bay Hilton! I appreciate your very kind comments and I will be sure to share your feedback with hotel. We hope to have the opportunity to welcome you again soon! More

Los Angeles
1 review
1 helpful vote 1 helpful vote
“Back Bay Hilton rocks!”
5 of 5 stars Reviewed 15 June 2013 NEW

Wonderful room, great service, lovely staff. Would stay here again in a heartbeat! It rained during our stay, and if you just hop across the street to the Sheraton Hotel, it leads, INDOORS to a lovely mall to shop or have a snack in. AND you can go into the Prudential's Top of the Hub for a drink and never... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
18 June 2013

We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. Making the most out of our convenient location is easy, with our hotel being in the heart of the Back Bay and we are glad you enjoyed your time in Boston! We hope to have the opportunity to welcome you again soon;... More

Seattle, United States
1 review
“Old hotel but renovated and good staff”
4 of 5 stars Reviewed 15 June 2013 NEW

I had an issue with the a room too close to ice machine and elevator, but got things fixed. I love that they supplied the free water bottles for HH status holders as they should. I have noticed not all Hilton hotels care enough about this, but glad that this one did. Location is central to the convention center. This... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
18 June 2013

Thank you for taking the time to post a detailed response of your experience at the Back Bay Hilton! I appreciate your very kind comments and I will be sure to share your feedback with the hotel. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
36 helpful votes 36 helpful votes
“No Power- No manners either!”
2 of 5 stars Reviewed 11 June 2013

I recently stayed at this Hilton. I was excited because of the location. The price was a little steep (400) but you get what you pay for right? Wrong. The hotel did not have power for over 1/4 of our time staying there. When asked for reimbursement, I got a RUDE response from the front desk. It was disappointing to... More

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Maine
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Nice Clean, Comfortable Hotel in a Great Location!”
4 of 5 stars Reviewed 10 June 2013

This hotel is in a very good location. Easy access to the T and just around the corner from the great shops and eating places on Boylston Street. The room was good-sized and equipped with a mini-fridge. The beds were very comfortable. The staff was very nice and helpful. You could purchase what looked like a great breakfast in the... More

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See 3 more reviews by rshaw24 for Boston
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
11 June 2013

Thank you for taking the time to post a detailed response of your experience at the Back Bay Hilton! I appreciate your very kind comments and I will be sure to share your feedback with hotel. We hope to have the opportunity to welcome you again soon! More

Oakland, CA
Top Contributor
71 reviews 71 reviews
63 hotel reviews
Reviews in 51 cities Reviews in 51 cities
111 helpful votes 111 helpful votes
“Good, solid hotel with nice staff”
4 of 5 stars Reviewed 7 June 2013

My wife and I stayed there recently as I was accompanying her on a business trip. We liked the hotel. Largish, comfortable room with a good view of some domed building (sorry, I don't know what it was) and beyond. I think the only "upgrade" we got with me as a Hilton Diamond member was to an upper floor, but... More

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
11 June 2013

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment the team and, in particular, our Diamond Lounge Attendants for their dedication to our guests and making sure you had everything you needed in the lounge. I am fortunate to have a... More

A TripAdvisor Member
“Boston in May”
4 of 5 stars Reviewed 7 June 2013

Loved the location of the hotel. The staff were very pleasant and gave us excellent tips about the area. They accommodated us with a late check out and our car was safely parked for the entire day. We were able to catch a cab to a college graduation with ease and did not have to figure out where to park... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
11 June 2013

Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment our staff! I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it! I look forward to welcoming you back... More

United States
1 review
“Here for work- nice hotel”
3 of 5 stars Reviewed 5 June 2013

This hotel is located right in the heart of the city. Subways close by. Not really a decorated room- but nice carpet and room had a chaise. I would recommend others to stay here. Very clean lobby, elevators, and room.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
11 June 2013

Thank you for taking the time to post about your experience here at the Back Bay Hilton! I am glad you enjoyed your stay and we hope to have the opportunity to welcome you again soon! More

Budapest, Hungary
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“One eye crying the other laughing”
3 of 5 stars Reviewed 4 June 2013

I stayed in Hilton Boston Back Bay in June 2013. As the title of this review suggests there were services, which made me very happy and others, which were quite disappointing. The location of the hotel is very good, it is very close to the Prudential (green line) metro station, to Prudential shopping facilities and conference sites. Back Bay is... More

Was this review helpful? Yes 1
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review
11 June 2013

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our Guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will... More

 
 
Hilton Boston Back Bay
Hilton Boston Back Bay
4.0 of 5 stars 884 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Prudential center” (34)
  • “Great location” (26)
  • “Friendly and helpful” (19)
  • “Corner room” (18)
  • “Newbury street” (13)
  • “Very clean” (11)
  • “Front desk staff” (9)
  • “Fenway Park” (9)
  • “Very good” (6)
  • “Good size” (6)

What travellers search

  • 3.5 -star hotel in back bay area/boston

Additional Information about Hilton Boston Back Bay

Address: 40 Dalton Street, Boston, MA 02115-3123
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotels in Boston
#39 Family Hotels in Boston
Price Range: €€€
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Hilton Boston
Boston Hilton
Hilton Boston Back Bay Hotel

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Hilton Boston Back Bay
40 Dalton Street
Boston, MA 02115-3123
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