the rooms are clean and the cleaning staff were very nice. all sounds good until 5 vans of youths pull up and are dispersed throughout the hotel with 4 in a room. running and yelling up and down the halls. up late at night and up at 5:30 in the morning. breakfast included. try to get some and then find...
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Our daughter had to stay in the Nicu and we needed a place to stay for several nights. The brookestone lodge was an answered prayer! They we so accommodating and helpful on finding us a room that we could afford for several nights. The rooms were very clean, wifi worked great, and the free breakfast was wonderful!!!
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It is always nice to hear our guests enjoyed spending the night with us! We hope your baby is doing well and bringing you lots of joy! At the lodge we value community, and we know some of our guests are not here on vacation and leisure. We are trained to be sensitive to those needs and make every attempt...
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My wife and I drove up on Friday afternoon and spent the night at this facility prior to going to Biltmore House on Saturday. We enjoyed our stay and will definitely stay here again.
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Thanks for taking the time to provide us feedback. We are happy you enjoyed your stay and look forward to your next visit!
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This hotel is new which is the only real positive that I saw. Walls are SO thin. We were awaken at 4 am by the front desk asking us to turn our tv off because others were complaining of the noise. Then we were awaken again at 6 am by people in the halls talking and kids running up and...
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We are sorry for the noisy weekend with the younger groups during your stay at the Lodge. We are taking corrective steps to keep our hotel quiet at night. We are very proud of the Brookstone Lodge and we appreciate your business. Review feedback is important to us, and we are always actively seeking ways to improve our products and...
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When I made the reservation on the phone, the man I talked with, Roger, was very helpful and gave me an excellent rate. The room was very pretty and well kept. The bathroom was also very clean and stocked with shampoo, soap, and a hair dryer. The pool and hottub were clean and a good temperature. The breakfast is one...
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Thank you for the review. We take pride in our business and yes, the rates, the value and our awesome free breakfast are just a few of the things we stand behind. We enjoyed the feedback and hope to see you again really soon!
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I made reservations 2 months prior to our stay for two nights at BrookStone Lodge. I bought a Christmas package. I had asked the man I made reservations with to make it the best he possibly could. Because the person I had with me had not been to Ashville. So...when we went to our room, I was shocked. It was...
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We are happy you came to stay with us. We are unhappy we didnt meet your expectations. Our Biltmore packages are often our best seller and we normally do not add the petite Queen single rooms to that package. However, as an off season special we thought we would offer bigger discounts on that particular room with the package. It...
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Just stayed here and was pretty disappointed with the place. The website depicted it as a cute lodge with cozy rooms. But we were surprised to find that it is literally just a redone Red Roof Inn located directly off the interstate. Outside traffic was loud enough to keep us awake at night. We wouldn't have minded it all if...
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We appreciate you taking the time to review your stay with us. We are confident we have some of the best rates in the area. We are a new facility, not a redone red roof in. Our lodge is quite cozy and comfortable. Weather it is a warm smile, a warm breakfast, or a warm seat near our fireplace, we...
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The atmosphere was very pleasant and the front desk staff were helpful. The rooms were comfortable and clean and the breakfast including waffles was very good. We stayed on the first floor at the end of the hall. The advantage to that is being close to our car. The disadvantage was hearing doors to other rooms, the pool, fitness center...
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Thanks for taking the time to review us. We are glad you enjoyed your stay with us!
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We stayed for one night in a single queen room on the second floor and were very happy with the comfort and cleanliness of this hotel. For the low price that we paid (under $100), the quality of the linens, furnishings and appliances in the room were really exceptional. The full, hot continental breakfast offered a variety of choices, and...
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The review you shared was nice to get. We are glad you had a nice stay at our Lodge. We are almost 3 years old, but it still feels, smells, and looks brand new! Look forward to your next visit!
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From my initial experience making the reservation until the time we checked out, our experience with the Brookstone Lodge was nothing but positive. Our accommodation request to be on an upper floor away from traffic was honored immediately. The room was very clean, tastefully decorated, comfortable, and quiet. It was nice having both a microwave and a refrigerator in the...
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We are so happy that you had a great experience! We love to show our guests where to eat, places to see and things to do! See you next time!
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