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Hilltop House Hotel and Conference Center

400 Trinity at Central, Los Alamos, NM 87544
Hotel amenities
Hilltop House Hotel and Conference Center
Ranked #3 of 7 hotels in Los Alamos
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69 reviews from our community

    Trip type
Traveller rating
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Date Rating
Palo Alto
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 November 2012

Stayed here for 3 weeks in Feb/Mar of 2012. Although an odd architecture (seems like a former church), it is an extremely relaxing place with very nice staff. The manager is especially nice at looking out for your needs.

Was this review helpful? Yes 4
See 3 more reviews by CoachPaloAlto for Los Alamos
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
6 November 2012

Thank you very much for taking the time to write a review! I agree that our staff is very nice and appreciate your mentioning them in the review. We share the reviews with the staff and they are always delighted to hear that they are doing a fine job. Thank you also for the kind mention of management looking out... More

Santa Monica, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 November 2012

A friend and I visited Los Alamos for 2 nights. We stopped at Hilltop House, which had a Best Western logo, because it seemed convenient. It turned out to be anything but! We first noticed there was no coffee maker in the room. Tried to call the front desk, but the phone didn't work. We walked to Hill Diner (recommended... More

Was this review helpful? Yes 1
See 2 more reviews by Judy90403 for Los Alamos
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
6 November 2012

Thank you for taking the time to write the review. I want to apologize, again, that your stay was less than satisdfactory. Thank you also for the kind words about Sandy at the front desk. We pass those on to staff and are very fortunate to have such a wonderful staff. I do want to point out that when we... More

Fort Smith, Arkansas
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 28 October 2012

I saw the mixed reviews but we decided to give this hotel a try. The staff is just amazing helpful and really care. The breakfast is incredible real food and lots of it. The room is large and the beds are comfortable. Yes this is an older hotel and if you are looking for perfection you might want to stay... More

Was this review helpful? Yes 2
See 3 more reviews by saaber for Los Alamos
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
30 October 2012

Thank you taking the time to write a review. We read every review written and try to respond because we do care about our guests and use the feedback to continuosly improve the guest experience. I look forward to your return visit! Denise Smith General Manager More

South Plainfield, New Jersey
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 October 2012 via mobile

While the hotel was a bit old it was still great. Firstly,the woman at the front desk was so very helpful and even called to make sure we had everything we needed. The room was nice sized and the beds were comfortable. The hotel restaurant was fantastic, the food was great. Overall we were pleased.

Was this review helpful? Yes 1
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
30 October 2012

Thank you so very much for the review! We do our utmost to make each guest happy and deliver good valuie. I hope when you return you will allow us to be of service again! I should update an update about the property,,,past reviewers have noted that the hotel has an unusual layout-we have simplified it for everyone-the hotel has... More

SOUTH HOUSTON
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 October 2012 via mobile

My wife and I Spent 1 month here everything was great. The staff made us fell at home. We felt safe and secure. Nice and big room. Everything was clean, the breakfast was wonderful! The food from the restaurant was really good. We will be back for sure...

Was this review helpful? Yes 1
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
6 October 2012

Thank you so much for the great review! We do make every effort to insure every guest has a wonderful stay with us and look forward to seeing you again in the future. Thank you, Denise Smith General Manager More

Los Alamos, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 20 August 2012

Our room was ok, I suppose. Big and clean. The air-condition was really noisy. It is right next to the grocery store "Smith's" which is nice and close to the few Los Alamos attractions as well. The staff are really nice and helpful. But the breakfast is the worst I have ever experienced! And such a waste of great potential...... More

Was this review helpful? Yes 3
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
23 August 2012

Please accept my sincere thanks for writing the review. I want to assure you that we read the reviews and do take steps to continually improve. We are reviewing our breakfast offerings and presentations this week. We recognize that breakfast is the most important meal of the day and we are working to insure that all future reviews that cite... More

Portland, OR
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 18 August 2012

They remodeled an old hotel by adding on an outside wall completely around it, so your view out your window is a hallway - very odd. Then it appears as if an old church was incorporated into the front of the hotel where the breakfast is served on the upper floor and the lobby is below. Our bathroom had a... More

Was this review helpful? Yes
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
20 August 2012

Thank you so much for taking the time to review the hotel. We very much appreciate your feedback and use it to improve our hotel and the service. I apologize that you had plumbing issues and that it took a few attempts to correct the problem. Thank you for taking the time to mention the staff is such a psoitive... More

Urbana, Illinois
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 July 2012

I came here at the last minute after discovering I had no cell phone reception in another area hotel (I got excellent reception here and everywhere else in town). Front desk was extremely friendly and accommodating, equipped with dinner recommendations and instructions for getting around. The building is older, but kept reasonably clean and tidy. The hallways that run around... More

Was this review helpful? Yes
Management response:
13 July 2012

Hi! Thank you for writing the review! We appreciate the great comments about the staff and thank you also for the feedback on the housekeeping and the breakfast. We have a continuos improvement process here and will definitely address the concerns you mentioned. Thanks, Denise Smith General Manager Thanks More

germantown, tn
2 reviews
5 of 5 stars Reviewed 14 June 2012

The staff service is excellent. They are always very helpful and pleasant. The lounge and pool are nice. Breakfast was fabulous. The rooms and all are areas are very clean and comfortable. The only issue would be the bathrooms need an upgrade. This was our second visit and we had a great time.

Was this review helpful? Yes
Management response:
21 June 2012

Thank you so much for taking the time to write a review! We very much appreciate the feedback we receive and use it to improve. Thank you also for allowing us to be of service to you again. Denise Smith General Manager More

Rio Rancho, New Mexico
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 April 2012

Older property with a "strange" indoor/outdoor stairs set up. Some of the hotel needs some work or remodeling. The bed was nice but the bathroom could use some work. We stayed on the second floor, I felt bad for the people in the room under us. The floor squeeked so bad it even annoyed me. The room was clean and... More

Was this review helpful? Yes
travellerNM, General Manager at Hilltop House Hotel and Conference Center, responded to this review
14 June 2012

Thank you for taking the time to write! We very much appreciate the feedback from all of our guests because we do listen and definitely work on improving the hotel. I should start by saying that we have changed our name to: HILLTOP HOUSE HOTEL and CONFERENCE CENTER. This is effective mid-June 2012. The building was created by "marrying" two... More

 
 
 
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Additional Information about Hilltop House Hotel and Conference Center

Also Known As:
Best Western Hilltop Hotel
Best Western Los Alamos
Los Alamos Best Western
Address: 400 Trinity at Central, Los Alamos, NM 87544
Region: United States > New Mexico > Los Alamos
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Los Alamos
Price Range:
Reservation Options:
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Hilltop House Hotel and Conference Center
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