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BEST WESTERN The Hotel California

3.0 of 5
580 Geary Street, San Francisco, CA 94102 (Formerly The Savoy Hotel)
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BEST WESTERN The Hotel California
Ranked #111 of 235 hotels in San Francisco
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501 reviews from our community

Traveller rating
    95
    218
    113
    39
    36
See reviews for
Families
58
 
Couples
203
 
Solo
28
 
Business
68
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 18 May 2013 NEW

We didn't expect. too much as it looked like an older hotel, but near the centre of stuff in San Francisco. However we were pleasantly surprised. The staff were extremely helpful and friendly from the start and the rooms were of a good size and not too noisy (from the road), albeit we were on the 6th floor. We were... More

Was this review helpful? Yes
Beaumont, Texas
1 review
3 of 5 stars Reviewed 17 May 2013 NEW

My husband and I looked forward for months to our trip back to San Francisco in April. We decided to stay on Union Square. We picked Hotel California Best Western due to location and affordability. What we didnt know how small the rooms really were. We had a deluxe king and barely had room to move around or have anywhere... More

Was this review helpful? Yes
Aston, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 15 May 2013 NEW

Beautiful hotel. Staff was really helpful and were knowledgeable enough to give us local information. Rooms are very clean and with the right touch of retro antiqueness. Great breakfast. My family really enjoyed our vacation in the city and our stay was wonderful.

Was this review helpful? Yes
Buckeye, Arizona
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

We stayed here for three nights and I was very aware of the location, the older building and the noise that comes with it. So no problem, I brought ear plugs. Just do keep in mind when people say it's noisy, it really is....noisy. People screaming, trucks, sirens, you name it. But you are in the middle of a city... More

Was this review helpful? Yes
See 2 more reviews by Yessica_W for San Francisco
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
18 May 2013

Hello, Thank you very much for staying here at the hotel and the warm about staff review. I understand your concerns and I want you to know we take them all seriously. Security and guest safety are priority one. San Francisco has homeless people yes and it's shocking to some. I am sympathetic with you that it did not sit... More

Brisbane, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

Despite the name, we booked here on the recommendation of a friend. For the price you are paying, the rooms are small but this is the norm for San Francisco. The hotel itself is lovely though and the rooms are nicely decorated (including song lyrics just below the ceiling and retro artwork) and very clean. It has both a lift... More

Was this review helpful? Yes
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
16 May 2013

Hello, I am excited to see the five service rating you gave us that was warm and kind of you. Thank you. We appreciate all our great guests and you especially for allowing us to fix things for you. That said even though the issues were worked out and resolved, I do want to apologize to you for you having... More

Buenos Aires, Argentina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013 NEW

During our visit to San Francisco we stayed at The Hotel California for about two weeks in April 2013.We spent a wonderful time and everu in the hotel was specially helpful. They advised us with special care on how and where to go to all special places around the city. Last, but not least, the breakfast could be considered really... More

Was this review helpful? Yes 1
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
15 May 2013

Hello, THANK YOU, from all your friends that's everyone on staff!!! It was great having you and your wife stay and I hope that your long flight home to Chile was a good one! Seeing both of you each day while you were here was a pleasure! I have said this many times but it's true, wonderful guests and people... More

Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013 NEW via mobile

This gorgeous hotel was our home away from home for four nights at the start of this month (May 2013) We were treated like royalty! The front desk team (we dealt mostly with Tim & Kyle), are phenomenal. Their local knowledge, willingness to help and passion for their job is outstanding. A credit to your establishment. The location of the... More

Was this review helpful? Yes 1
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
13 May 2013

Thank you for your nice comments, next time you come please call me directly for your reservation 415 869 4113 More

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 11 May 2013

The hotel is older and certainly has character. The elevator was out of service for most our stay which was annoying with luggage but otherwise wasn’t a problem for us. Our room was dark and small, so small it was difficult to open my suitcase. It was brightly painted, clean and the hardwood floors were great. There was no air... More

Was this review helpful? Yes 1
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
13 May 2013

Hello there, Sorry that you had to evacuate due to a fire alarm? We take the safety of our guests very seriously. Yes, there are quite a few Homeless people in San Francisco. 3 blocks away is the World Famous Glide street Memorial chapel. On a daily basis a large group of volunteers help feed the people who are less... More

Portland, Oregon, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 9 May 2013

PROS: the staff are really sweet. A+++ to all, they made my 5-day stay a pleasure. Amazing memory of faces and names! The building is old and funky - which I loved - be sure to look over the stair railing from a high floor and look down, gorgeous. The carpeting is a trip. Our room was painted a gorgeous... More

Was this review helpful? Yes 1
See 4 more reviews by Jonathan A for San Francisco
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
13 May 2013

Hi, I'm was ecstatic to read your review about the hotel and the team is an A+, thank you. We do have a great team who make all our fantastic guests feel this is their home where everyone knows your name. Oh and "Welcome to The Hotel California" right yet unlike the iconic song where the name originates one may... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 8 May 2013

No A/C, dangerous stairs, antique elevator, lack of maintenance, price too high, their booklet cautions you to "lock your luggage". No fire sprinklers, marginal area of town, poor breakfast. At $179 this is no bargain. Others nearby are nicer, safer and cheaper.

Was this review helpful? Yes 1
See 4 more reviews by JHudsonGainesville for San Francisco
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
13 May 2013

JHudson, Really? Dangerous stairs? I have to respectfully disagree with your entire review? In fact I have searched through our records and don't even see that you stayed with us?? My question to you is.. are you certain you are reviewing the correct Hotel? I understand that we are not everyone's "cup o' tea" but to maliciously write a scathing... More

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Additional Information about BEST WESTERN The Hotel California

Also Known As:
Best Western Hotel California
Hotel California San Francisco
Best Western San Francisco
San Francisco Best Western
Address: 580 Geary Street, San Francisco, CA 94102 (Formerly The Savoy Hotel)
Phone Number:
Region: United States > California > San Francisco
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Restaurant
Hotel Style:
#45 Romantic Hotels in San Francisco
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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