Dear Radu_Botnari, Thank you for your fabulous feedback on your experience at Hotel Adagio. We are constantly striving to provide the best accommodations and service that San Francisco has to offer! Thank you for recognizing our efforts. It's great to learn of your comfort in our newly renovated hotel and that our modern and sophisticated style was to your liking.... More

Dear mochajazz1, Thank you for taking the time to share the details of your experience described in your review. We do apologize for any miscommunications or inconveniences that occurred. Thank you for understanding that, although we greatly appreciate your Marriott brand loyalty and will always recognize our Marriott Rewards Members, upgrades are not guarantee. While we regret that your first... More

Dear Lynda G, We're excited that you loved our brand new look and feel, as well as our amazing location! Our multi-million dollar renovations are simultaneously incredible and comfortable! Thank you for sharing how much you enjoyed your experience at Hotel Adagio. We do hope your travels bring you back to San Francisco soon and give us the pleasure of... More

Dear HeatherSanDiego, We can't thank you enough for the positive and encouraging feedback on your experience with us! It is always a great reward for our whole staff to receive such fantastic compliments on our customer service! We are very happy to learn of your comfort and enjoyment. All of your comments and suggestions are greatly appreciated. We are elated... More

Dear ce_younger, We are very exciting to have you as our loyal guest! Thank you for your fabulous review and for booking your next four visits with us. All of your wonderful compliments on our newly renovated San Francisco hotel are greatly appreciated. We're also pleased that you enjoyed our brand new, stylish lounge, The Mortimer. Our handcrafted cocktails, locally... More

Dear sje79, We certainly appreciate your Marriott brand loyalty and making us a part of your very first visit to San Francisco! It is wonderful to receive your positive feedback on our multi-million dollar renovations and your valued suggestion for our restaurant. It was our pleasure to upgrade you into a larger room and provide you with our exceptional customer... More

Dear MonicaChanel, Thank you for your 5 star rating and review on your excellent experience at Hotel Adagio! We are very happy that you enjoyed our newly renovated San Francisco hotel and our incredible location. Our staff is thrilled to receive your positive comments on our helpful and knowledgeable customer service. It is extremely rewarding for us to hear when... More

Dear Travelsmart101, We appreciate your time in providing us with your insight on your recent experience with us. We apologize for the inconveniences you faced and our oversight in applying the correct amount of credit from your coupon. We have resolved the miscommunication with the members of our staff to ensure that this does not happen again. Your valued feedback... More

Dear Brad S, We are very disappointed to learn that we missed our mark at providing an impressive stay. Our guests' feedback is always taken seriously and is extremely important to us. The various miscommunications and inconveniences described in your review are unacceptable and will not be overlooked. We have immediately followed up on your comments with the appropriate members... More