We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Metropolis Reviews, San Francisco

All 235 San Francisco hotels »
All 235 San Francisco hotels

Hotel Metropolis

2.5 of 5
25 Mason St, San Francisco, CA 94102
Hotel amenities
Hotel Metropolis
97 traveller photos
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Travelocity Expedia.com Hotels.com
and 13 more sites!
53%
Ranked #149 of 235 hotels in San Francisco
3.0 of 5 stars 403 Reviews
Most recent review
“fab service, safe area”
5 of 5 stars Reviewed 16 June 2013
trigger76 Edinburgh
Write a Review

403 reviews from our community

Traveller rating
    59
    141
    92
    57
    54
See reviews for
Families
46
 
Couples
91
 
Solo
31
 
Business
48
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Edinburgh
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“fab service, safe area”
5 of 5 stars Reviewed 16 June 2013 NEW

if u have read other reviews u need to know that i didn't so i got a shock when our cab pulled up and it was like we were on the set of the walking dead. we were not approached by any of the homeless and none of them made us feel uncomfortable or scared. they kept to themselves. the... More

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
18 June 2013

Dear trigger76, Thank you for an outstanding review! We are pleased to hear how much you enjoyed your stay. It sounds like you truly took advantage of our convenient location and more importantly that our hotel, staff and rooms exceeded your expectations! San Francisco is certainly a wonderful place to visit! We hope that you'll join us again soon, and... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Spare some change?”
2 of 5 stars Reviewed 8 June 2013

This hotel is in one of the worst parts of town. There were many drunk/druggie/homeless people on the corner and on the street outside the hotel. I was very concerned as soon as I entered the street the hotel was on. I was not informed of any of these nasty surprises by anyone on trip advisor before booking this hotel,... More

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
14 June 2013

Dear hayley_maree, Thank you for your review. We sincerely apologize for the challenges you faced during your stay here with us. I have shared your comments with our housekeeping staff, to ensure proper care and cleanliness consistently meets the highest standards. However, I am glad that you found our staff to be very friendly and helpful! We hope in the... More

Travellers are raving about these San Francisco hotels

Chancellor Hotel on Union Square
Chancellor Hotel on Union Square
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d115644?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Suites at Fisherman's Wharf
Suites at Fisherman's Wharf
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d247005?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Park Hotel
Park Hotel
3.5 of 5 stars
Show Prices ABS:HotelCheckRates-d563989?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hotel Drisco
Hotel Drisco
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d80983?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Omni San Francisco Hotel
Omni San Francisco Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d224948?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
London
1 review
1 helpful vote 1 helpful vote
“Lovely hotel, terrible location”
3 of 5 stars Reviewed 4 June 2013

We booked this hotel through a travel company and stayed from 20-23rd May 2013. While the hotel is pleasant and the staff are friendly and helpful the location left much to be desired. Whilst it is very central to the city, the travel company did not tell us we would be staying on "crack head alley" as me and my... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
8 June 2013

Dear Kelsey D, Thank you for taking the time to offer this review. I'm glad to hear that you found the staff to be friendly and helpful accompanied clean rooms in our downtown location. We hope your travels lead you back to San Francisco and would love to have you as a return guest. Jaime Gonzalez Front Office Manager Hotel... More

Bilbao, Spain
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“An excellent location”
5 of 5 stars Reviewed 29 May 2013 via mobile

It's an affordable hotel in the center of the downtown area of San Francisco. Five minutes walking from Union Square, nearby the metro station and opposite to Bloomingdale's. The staff are really friendly and helpful. The room where I stayed was small but spotlessly clean and with all the facilities you may need. Do not trust the reviews complaining about... More

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
4 June 2013

Dear PedroMSanchez, Thank you for your 5 star review and contribution to the Trip Advisor community! I wanted to thank you particularly for the honest review in regards to homeless people being a problem in all of downtown. We look forward to your return to San Francisco and would love to have you back as our guest! Jaime Gonzalez Front... More

Penkridge, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Nice hotel. Terrible location.”
1 of 5 stars Reviewed 27 May 2013

This hotel has moved me to write my first ever review on trip advisor. The rooms are nice, staff helpful, parking charges OK for a city and generally pleasant. Unfortunately, however, it is in the worst place imaginable. This morning we left the hotel at 7am to be sure that we could get out before all the drunk homeless people... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
4 June 2013

Dear Gemma H, Thank you for your review and contribution to the Trip Advisor community. I'm really sorry that your experience was tarnished due to the homeless issue in San Francisco. We are constantly are communication with local law enforcement to reduce and remove displaced residents from our surrounding property. However, I am happy that you found our hotel to... More

Milan, Italy
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Great time in San Francisco”
4 of 5 stars Reviewed 26 May 2013

My wife and I stayed at this hotel for 4 nights in May. It was well positioned for direct transport from the airport being within about 100m from the Powell B.A.R.T. Station. There are also bus and tram stops nearby along with the cable car terminus. The room was clean and the bed was comfortable. We used the tea and... More

Was this review helpful? Yes
See 2 more reviews by MilanAngloitalian for San Francisco
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
4 June 2013

Dear MilanAngloitalian, Thank you so much for your comprehensive review and high marking praise for the Hotel Metropolis. It makes me very happy that you found our hotel to be clean, our staff to be friendly, professional and helpful. In addition, I'm delighted that we exceeded your expectations and did not let homeless the issue in San Francisco deter you... More

1 review
3 helpful votes 3 helpful votes
“Don't trust the reviews”
4 of 5 stars Reviewed 18 May 2013

I can honestly say I was extremely concerned with this hotel after reading reviews on trip adviser. Unfortunately there are quite a few homeless people in the area but if you walk 25 metres to the left you are in the touristy areas and you wouldn't know. With that said though the homeless didn't bother any of our group. I... More

Was this review helpful? Yes 3
Haiyi, Manager at Hotel Metropolis, responded to this review
29 May 2013

Dear Lachdawg69, Thank you so much for your outstanding review and for given us an opportunity for exceeding your expectations despite the reviews that caused you anxiety. I am delighted that you found the hotel clean and comfortable more importantly that Abdullah provided you outstanding service we have definitely recognized him and passed your compliments to him and the entire... More

Vernon, Connecticut
1 review
3 helpful votes 3 helpful votes
“Superb deal”
5 of 5 stars Reviewed 8 May 2013

I stayed five nights for a conference in town. Very well done renovated building. Refrigerator, coffee maker, flat screen TV, huge bath tub that you can soak in, wonderful rain shower shower head, plenty of clean fluffy towels, soap, shampoo, conditioner, blow dryer, free coffee/tea in the mornings and free wine tastings each evening. I never saw any of the... More

Was this review helpful? Yes 3
Haiyi, Manager at Hotel Metropolis, responded to this review
11 May 2013

Dear Shawn C, I shared your comments with our entire staff and it makes me happy that they went out of their way to help you at every turn. Thank you so much for your 5-star review as it validates the pride we take in creating a memorable experience at the Hotel Metropolis for every guest. I am glad to... More

1 review
“Great hotel and staff,shame about the location.”
3 of 5 stars Reviewed 3 May 2013 via mobile

This was our first visit to San Francisco and it was only for one night, so the price of the hotel was great. The hotel inside was clean and comfortable, the staff i dealt with were brilliant and gave great advice on places to visit and how to get there. But sadly all this was tarnished by the vast amounts... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
8 May 2013

Dear doobman79, Thank you very much for your review and contribution to the Trip Advisor community. I'm delighted that you found our hotel to be clean, comfortable and that our front desk staff provided brilliant service. We look forward to having you again in the future. Warm Regards, Jaime Gonzalez Front Office Manager Haiyi Hotels More

Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A gem!”
5 of 5 stars Reviewed 3 May 2013 via mobile

Wonderful stay. We were in town for a conference and this was one of the more affordable options in the area. Previous reviews were spot on. The area can be a little sketch at times but honestly we were never bothered by anyone. If you use the entrance through the lot you avoid the corner where there can be groups... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review
8 May 2013

Dear YEG_2011, I agree with you 100% that the Hotel Metropolis is a gem along with your 5 star review! I'm delighted that you had a wonderful stay and found our staff to be fantastic along with our spacious rooms. More importantly is that you gave us the opportunity to make your first trip to San Francisco Amazing and we... More

 
 
Hotel Metropolis
Hotel Metropolis
3.0 of 5 stars 403 reviews
Check-in Check-in Check-out Check-out
 
 
The Mosser
Great value on a similar hotel
The Mosser  
San Francisco, CA
4 of 5 stars 1,304 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in San Francisco
Trendy
Chancellor Hotel on Union Square
Chancellor Hotel on Union Square 4.5 of 5 stars 2,882 reviews
Family-friendly
The Donatello Hotel
The Donatello Hotel 4.5 of 5 stars 1,637 reviews
Romantic
Hotel Abri
Hotel Abri 4.5 of 5 stars 658 reviews
Luxury
Omni San Francisco Hotel
Omni San Francisco Hotel 4.5 of 5 stars 1,795 reviews
Show Prices ABS:HotelCheckRates-d115644?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d81394?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d81165?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d224948?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these San Francisco hotels
Hotel Bijou
Hotel Bijou 3.5 of 5 stars 422 reviews
The Good Hotel
The Good Hotel 3.0 of 5 stars 258 reviews
The Mosser
The Mosser 4.0 of 5 stars 1,304 reviews
BEST WESTERN PLUS Americania
BEST WESTERN PLUS Americania 3.0 of 5 stars 293 reviews
Show Prices ABS:HotelCheckRates-d80920?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d81959?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d81169?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d119625?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 235 hotels in San Francisco, ranked by popularity

Been to Hotel Metropolis? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • “Union square” (15)
  • “Homeless people” (11)
  • “Parking lot” (8)
  • “Market street” (7)
  • “Cable car” (3)
  • “Friendly and helpful” (3)

What travellers search

  • apic hotel metropolis san francisco

Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #149 of 235 hotels in San Francisco
Price Range: €€
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Booking.com, Cheap Tickets, BookIt.com, Agoda, Otel, Hotwire, Venere, Olotels, EasyToBook, Priceline, getaroom.com, Tingo and HotelsClick so you can book your Hotel Metropolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

Owners: What's your side of the story?

If you own or manage Hotel Metropolis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing

Related hotels...

  • Hotel Bijou
    3.5 of 5 stars 422 Reviews
    Show Prices ABS:HotelCheckRates-d80920?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewedAboveFold
    San Francisco, CA
    Hotel Bijou
  • The Good Hotel
    3 of 5 stars 258 Reviews
    Show Prices ABS:HotelCheckRates-d81959?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewedAboveFold
    San Francisco, CA
    The Good Hotel
  • The Mosser
    Great Value!
    4 of 5 stars 1,304 Reviews
    Show Prices ABS:HotelCheckRates-d81169?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewedAboveFold
    San Francisco, CA
    The Mosser

Browse nearby

Hotels (235) | Restaurants (3890) | Things to Do (894)
Hotel Metropolis
25 Mason St
San Francisco, CA 94102
Get Directions
What's Nearby:
Click map pins for more information.
Interactive map
Call now to book: 1-800-45-HOTEL from hotels.com

Explore San Francisco

Free Guide to San Francisco
Get your guide to the top local hotels, restaurants and things to do
View up Mason Street from 9th floor (toward O'Farrell) View to Market Street from 9th Floor Hotel Facade at 9th Floor 1st room before we were moved
Hotel Metropolis Photos (97 traveller photos)

Hotels around San Francisco

Explore the world
Hotels
Sightseeing
Restaurants
Hotel Metropolis
Show the lowest price for this hotel
Check-in Check-in Check-out Check-out
Show Prices